peterdigby :
Hi,
This error usually occurs if one of the services required for windows backup to work is disabled or not started.
To check for the services, click on start, in the start search bar type services and then press enter.
Please check that the following services are enabled:
- "Remote Procedure Call" (RPCSS) should be enabled, Automatic.
- "COM+ Event System" (EventSystem) should be enabled, Manual.
- "System Event Notification Service" (SENS) should be enabled, Automatic.
- "Volume Shadow Copy" (VSS) should be enabled, Manual.
- "Microsoft Software Shadow Copy Provider" (SWPRV) should be enabled, manual.
- "Block Level Backup Engine Service" should be enabled, manual
Once you make any changes according to the specifications listed above, you can try a backup and check if that resolves the issue
Hope this helps,
PD
Peter,
Thank you for your response but I already know the solution to the issue. This is only a temporary solution as the Microsoft Shadow Copy
service continually changes itself from "Manual" or "Automatic" to "Disabled" the minute I shut down the PC, download anything to the PC (
which includes just simply going on-line) or I run another backup. What I don't know is what is causing this change in status to occur so that I
can stop it from happening. It is an ongoing issue. Symantec has no answer and doesn't believe that their application is causing the issue
even though it doen'toccur when I use the integrated windows backup program. As a certified Microsoft Professional I would give them a call
to se what they would say but I have long since lost any phone numbers I have had for them. Would you have a technical service phone
number I could call that doesn't cost me an arm and a leg to generate an answer? Once again I am using Vista Business SP 2 as my OS, I
have over 4GB of disk space available on drive 0 (which holds my OS) and 140GB of disk space on drive 1 (which I am using for my
backups). Both drives are internal to the workstation.