Windows 10 activation crashes

[Matthew Renna]

Hello everyone,
One of my computers is running windows 10. It has been giving me so much trouble. For the past months, it's tried to update and fails every time. Most recently though, it's stopped trying to update but is saying windows is not genuine now.

When I click to activate windows, it tries to go to the activation section of the settings app, but crashes before loading it.

If anyone has any ideas of what to do besides reinstalling, I'd love to hear them.

 

[Colif]

which version of windows 10 is it? Win 10 shouldn't deactivate itself, the only versions with use by dates are educational
right click start
choose run...
type winver and press enter

Current version is 1803, build is 17134.165... what have you got?

depending on if you have home or pro, you should be able to click on 1st link on this page and download the upgrade assistant, Run it and it might help fix your activation and the fact settings don't work. If its still deactivated after that, you should be able to get to activation tab and contact MS.

Where did you get it from?

I would think you need to contact Microsoft or if its a newish PC, who you got win 10 from. If you have a copy of your product key you should be able to contact MS and get them to help you.

 

[Matthew Renna]

which version of windows 10 is it? Win 10 shouldn't deactivate itself, the only versions with use by dates are educational
right click start
choose run...
type winver and press enter

Current version is 1803, build is 17134.165... what have you got?

depending on if you have home or pro, you should be able to click on 1st link on this page and download the upgrade assistant, Run it and it might help fix your activation and the fact settings don't work. If its still deactivated after that, you should be able to get to activation tab and contact MS.

Where did you get it from?

I would think you need to contact Microsoft or if its a newish PC, who you got win 10 from. If you have a copy of your product key you should be able to contact MS and get them to help you.

It's version 1703 and it's the home edition.
It's my dad's computer, he got it two years ago from amazon. It's an acer prebuilt.
I had run the upgrade assistant many times before, but this was before the activation issues so I will try it sometime.

 

[Colif]

Did it come with win 10 or did he upgrade to it? Does he login using an account linked to an email address? try this page and get him to login and see if PC linked to an account - https://account.microsoft.com/devices?refd=account.microsoft.com - its something anyway and 1 more thing Microsoft likely ask about

An Acer shouldn't have a licence on it that deactivates. You could contact them direct if we can't figure this out.

I know Microsoft only support 2 versions of Win 10 at one time, and 1703 is not included, but that shouldn't deactivate the licence - https://support.microsoft.com/en-au/help/4035050/windows-10-serviced-versions-frequently-asked-questions

 

[Matthew Renna]

Did it come with win 10 or did he upgrade to it? Does he login using an account linked to an email address? try this page and get him to login and see if PC linked to an account - https://account.microsoft.com/devices?refd=account.microsoft.com - its something anyway and 1 more thing Microsoft likely ask about

An Acer shouldn't have a licence on it that deactivates. You could contact them direct if we can't figure this out.

I know Microsoft only support 2 versions of Win 10 at one time, and 1703 is not included, but that shouldn't deactivate the licence - https://support.microsoft.com/en-au/help/4035050/windows-10-serviced-versions-frequently-asked-questions

The PC came with windows 10, but of course acer could have had them in storage and updated them to windows 10 before shipping them out. It has a fourth gen intel cpu so it's not exactly brand new.

And no he doesn't have an account linked to the pc.

 

[Colif]

Your product key should be in the box Windows came in, included with the packaging your PC came in, or on the Certificate of Authenticity (COA) attached to the back or bottom of your PC.

Have you got a win 10 installer? If not, go to the page that has the upgrade assistant and download the Windows 10 media creation tool and use it to make a win 10 installer on USB

Use it to run the update if update assistant won't. Put USB in drive and navigate to it in file explorer. run setup.exe and then choose upgrade this PC

if we can get him on 1803, then try this if the settings menu still doesn't work - https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085

if its still inactivated and you can find the product key for win 10, then likely need to contact Acer as it shouldn't deactivate just because its version is out of date.