Windows 10 audio playback problem

[John J Miller]

Ok guys, got a strange one here. I'll lay it out as best I can. My computer is running an Asus P5KPL motherboard with an Intel quad core CPU at 2.5ghz, w/ 4 gb of DDR2 memory and a 500 gb sata drive. The OS is Windows 10, 64 bit. The onboard audio is Realtek AC97. I have the most current driver ver 2.79 64 bit for the Realtek audio. Also speakers are Creative Labs 5.1. I have uninstalled and reinstalled the drivers twice with no effect. What's going on is any and I do mean any wether it's cd audio, dvd movie or mp3...I get the music track with no problem but the voice is almost non-exsistant. Listening real close you can hear it way in the background. I have checked most of the settings, karaoke is turned off. I'm not sure which way to go at this point. I know in my heart that I'm missing something. Anyone got any ideas

 

[Paperdoc]

Look in the lower right corner of your screen for an icon for the Realtek audio manager software tool. Open that up and look for a place where you can specify what sort of sound "adjustment" you want. It usually lists all kinds of things like Stadium Concert, Hollow Pipe, (none), Stone Corridor, etc. Start with (none), and try a few to see if you get the right sounds. Also make sure it is set for the correct speaker system you are using, 6 speakers (5.1 sound).

 

[photonboy]

It sounds like a setup issue with the channels.

Verify all wires are correctly inserted, and that you have 5.1 selected.

*You should run diagnostics in the Realtek panel or right-click audio icon-> "Playback devices" select the Realtek solution and run the test. You need to hear ALL CHANNELS audio or the setup is incorrect.

 

[John J Miller]

I've done some digging on my own. To be honest 9/10ths of this problem is ALL my doing. I say 9/10ths because even though it was wrong it still was working 100% in Win 7. When I first installed the MB I never read the manual (who's surprised on that?) first install was XP and it said onboard sound was Realtek AC97. So I never questioned it, I just installed the AC97 drivers and called it good. There were hiccups along the way but I was able to straighten it out. Win 7 same thing, everything worked. Cut to Win 10. MAJOR problems all around. Problems with work arounds, all-in-all a big mess. Finally did what I should have done first....RTFM! Come to find out the MB does not have AC97 audio it has ALC662 audio. No wonder there were problems! And Realtek didn't do Win 10 drivers for the 662. So what I'm going to do is bite the bullet and buy a Sound Blaster PCIe card that supports Win 10 64 bit and then do a "clean" install of 10. It's a pain in the butt, but it needs to be done. Thx guys!

 

[John J Miller]

Okay...I got this buttoned up. While I did have the wrong drivers for the card, they were working. So got to thinking I'm pulling this out anyway to install a Sound Blaster card what would it hurt to check on the speakers themselves? It's something that should have been done, but it'sa major pain to pull it out of it's hole. So when I slid it out I unhooked the speakers and plugged in my 3.5mm headphones, guess what....NO PROBLEMS! Seems a control board in the 5.1 subwoofer gave it up. Thx guys! Guess it's time for some new speakers