[SOLVED] Windows 10 BSOD after clean install

[kluciano27]

Good afternoon!!!

My son's gaming PC (HP TG01-1185t) was getting the BSOD so I decided to format the HD and build it from scratch. Creating the recovery media failed with a BSOD so I used a Windows 10 DVD I had. Using the DVD, I was able to format the HD and rebuild the computer. I updated Windows 10 all the way up to version 20H2 and then installed the drivers on the HP website for his specific computer. It was fine for a few days and then it is getting the BSOD again. I copied the mini-dumps to the location below...any help would be greatly appreciated!!! Thank you in advance.

https://drive.google.com/file/d/1Q6M300BIs29bkG8PUYGkRdm1Ay5HA6OE/view?usp=sharing

 

[kluciano27]

I ran memtest with the 2 memory sticks from my Dell and it failed in the same exact spot. Could this be the motherboard? Not sure how to prove this to HP (it is under warranty). They kept asking me for a failure ID last night.

 

[Colif]

it could be motherboard
could be cpu, we can at least test that - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

one way to prove it is motherboard or hardware, is what you did. you get errors on sticks you know are fine. that means the blame is not ram.

HP need to test it themselves with ram they know are okay, and see for themselves. I doubt they waste the time, it be faster to replace mb than to test it as well.

 

[kluciano27]

I ran the test and everything passed. Does that mean this is more than likely a motherboard issue? Thank you for all your help with this issue!!!

 

[Colif]

i think its the motherboard at this rate.

HP need to see for themselves since they don't believe you.

 

[kluciano27]

Thank you!!! I will plan a day to call and fight with them...LOL!!!