Question Windows 10, BSOD, once every two days, does not happen when using win verifier.

[MirzaG]

Hello good people.



For last 3 months I been having problem with random BSDO. It all started when I started using new USB keyboard. But i have now excluded it as reason. I have reinstalled win 10 twice. But the problem persist.



I have tried all possible solutions, did mem test and stress test. But, I didn't find it was hardware fault.



It seems to me that computer crashes when i am using you tube in edge. However, what i find most unusual is that I didn't have for 5+ days BSDO when i was using verifer on ntoskrnl.exe driver, which is main sources of crush. Sometimes crushes happen while I play games.



Anyway, I have collected all mini dump files if some could advise on the solution.



https://1drv.ms/u/s!Ait0cFM_cKdfgwKAEbr9Eols9Z3M?e=ZOooh0




Thanks!

 

[Colif]

What are specs of the PC? the dumps will show something but not all.

ntoskrnl isn't causing the crash, its just what crashed. Often its asked to do things that don't work.
NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

You stand a better chance of finding errors with driver verifier if you don't point it at a windows process.

I intend to read the dump files but my Virtual machine I use to convert dumps is updating... it always seems to be updating windows.

what stress tests did you run?

 

[Colif]

conversion of dump files
report - 1st 5 dumps - https://jsfiddle.net/mkLx2gwr/show
report - remaining dumps - https://jsfiddle.net/decu29y5/show

results (I haven't done this for a while so a little rusty,and program will be missing a lot of driver descriptions)


File: 082923-7843-01.dmp (Aug 29 2023 - 19:41:52)
BugCheck: [MEMORY_MANAGEMENT (1A)]
Probably caused by: memory_corruption (Process: msedge.exe)
Uptime: 0 Day(s), 0 Hour(s), 12 Min(s), and 24 Sec(s)

File: 082823-6375-01.dmp (Aug 29 2023 - 06:52:27)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: HeroesOfTheSto)
Uptime: 0 Day(s), 3 Hour(s), 03 Min(s), and 35 Sec(s)

File: 082423-6765-01.dmp (Aug 25 2023 - 04:37:47)
BugCheck: [MEMORY_MANAGEMENT (1A)]
Probably caused by: memory_corruption (Process: WerFault.exe)
Uptime: 0 Day(s), 0 Hour(s), 06 Min(s), and 44 Sec(s)

File: 081423-6234-01.dmp (Aug 15 2023 - 04:50:19)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: memory_corruption (Process: tlou-i.exe)
Uptime: 0 Day(s), 1 Hour(s), 18 Min(s), and 15 Sec(s)


File: 081323-6546-01.dmp (Aug 14 2023 - 02:46:13)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: dxgmms2.sys (Process: tlou-i.exe)
Uptime: 0 Day(s), 2 Hour(s), 18 Min(s), and 15 Sec(s)

File: 072123-14406-01.dmp (Jul 22 2023 - 04:20:55)
BugCheck: [PAGE_FAULT_IN_NONPAGED_AREA (50)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 1 Hour(s), 42 Min(s), and 08 Sec(s)

File: 071523-10578-01.dmp (Jul 15 2023 - 18:36:42)
BugCheck: [MEMORY_MANAGEMENT (1A)]
Probably caused by: memory_corruption (Process: Battle.net.exe)
Uptime: 1 Day(s), 11 Hour(s), 40 Min(s), and 20 Sec(s)

File: 071323-19296-01.dmp (Jul 13 2023 - 07:29:47)
BugCheck: [DRIVER_VERIFIER_DETECTED_VIOLATION (C4)]
Probably caused by: memory_corruption (Process: csrss.exe)
Uptime: 0 Day(s), 1 Hour(s), 03 Min(s), and 45 Sec(s)

File: 071223-6578-01.dmp (Jul 13 2023 - 05:33:34)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: msedge.exe)
Uptime: 1 Day(s), 2 Hour(s), 35 Min(s), and 48 Sec(s)

Processes named are victims, not cause.
Memory corruption doesn't mean its ram.

Two of the recent ones caused by Nvidia GPU drivers

Jul 13 2023

nvlddmkm.sys

Nvidia Graphics Card driver http://www.nvidia.com/

Try running ddu in safe mode, remove drivers, boot into normal and maybe get older ones.

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

try updating Ethernet drivers - Download Win10 Auto Installation Program (NDIS) from under the windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

 

[MirzaG]

First of all, thank you for taking your time and effort to check my logs. If you were near I would buy you a beer. I can only say God bless you and your family.

Now to answer your questions.

a) Yes, I know, you are right. But there were no many non Microsoft drivers to choose from. List of current drivers in link. Still 5 days without BSOD. That is what is bothering me.
b) I did Memtest 86 (minimuim 8 passes for each modul and 4 passes together). and Prime 95 test (but I didnt do it long because processor temperature was getting too high. Maybe 5-7 minutes. I didn't want to risk.

Already installed new Ethernet drivers.
Realtek PCIe GbE Family Controller - 10.66.621.2023 - 21.6.2023. Before your post.

So to try and install older nvida drivers? May 2023?

The computer has been working all day after todays BSDO (29.08.) No problems. I even played the last of us of for few hours. Nothing.

Motherboard BIOS is latest version.
CPU-Z recommends that Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller should be updated.
Current: 5.12.0.38 from 09/15/2022
Proposed: 2.0.0.14 from 07/18/2023
amd_chipset_software_5.08.02.027.exe

Operating System
Windows 10 Professional ‎(X64)‎ 22H2
System install date: 7/12/2023

Processor
AMD Ryzen 5 3500 clocked at 4.10 GHz
Processor frequency measure (core0): 4.10 GHzNumber of cores: 6 physical, 6 logicalProcessor socket: Socket AM4 (1331)CPU Temperature (core 0): 58.75 °C
Motherboard
Micro-Star International Co., Ltd. B450M-A PRO MAX (MS-7C52) 1.0
SKU Number: To be filled by O.E.M.Bios version: 3.J0Date: 7/7/2023

Chipset
Northbridge : AMD Ryzen SOC
Revision ID: 00
Southbridge : AMD B450
Revision ID: 51

Memory
32 GB total memory type DDR4 to 3.2 GHz (1.6x2 GHz)
Memory timing: 16.0 clocks-18 clocks-18 clocks-36 clocks-1 TT
Memory chip Kingston of 16 GB
Maximum frequency: 1200 MHzMax bandwidth: DDR4-2400Maximum frequency XMP: 1600 MHzMax bandwidth XMP: DDR4-3200
Memory chip Kingston of 16 GB
Maximum frequency: 1200 MHzMax bandwidth: DDR4-2400Maximum frequency XMP: 1600 MHzMax bandwidth XMP: DDR4-3200

Graphics card
NVIDIA GeForce RTX 3060
DirectX version installed: 12.0Core clock: 210 MHzMemory clock: 405 MHz

Harddrive
Harddrive TOSHIBAHDWD220 of 1.82 TB SATA III
Firmware: KP000ASATA version: SATA Rev 2.6
SSD PNY480GBSATASSD of 447.13 GB SATA III
Firmware: V0414A0SATA version: SATA Rev 2.6

Network
Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
Adapter type: ethernet
Software Loopback Interface 1
Adapter type: Loopback

Multimedia cards
NVIDIA Corporation GA106 High Definition Audio Controller
Advanced Micro Devices, Inc. [AMD] Starship/Matisse HD Audio Controller

Keyboard
China Resource Semico Co., Ltd USB Input Device
China Resource Semico Co., Ltd USB Input Device
China Resource Semico Co., Ltd USB Input Device
China Resource Semico Co., Ltd USB Input Device

Mouse
Microsoft Corp. SideWinder Mouse (USB Input Device)

Screen(s)

ASUS VS247
Maximum resolution: 1920 x 1080Screen size: 23.4" (52 cm x 29 cm)Manufacture date: 11/11/2013Aspect ratio: 16:9Video input type: Digital Signal

USB peripheral
Microsoft Corp. SideWinder Mouse (USB Input Device)
China Resource Semico Co., Ltd USB Input Device

 

[MirzaG]

Non MS driver list.

Drivers List.htm

HTML Document

1drv.ms

 

[Colif]

Prime 95 test (but I didnt do it long because processor temperature was getting too high. Maybe 5-7 minutes. I didn't want to risk.

thats not even close to long enough for Prime 95, it can run for a day or so.

Nvidia drivers - how often do you normally update them? I find it doesn't always help to be on the latest drivers if you on an older card. You could run ddu and instead of getting drivers from Nvidia after, run windows update and let it find drivers. They still from Nvidia, just older.

What PSU do you have? Its about only stat you missed.

how old is that mouse? I didn't know MS still made sidewinders, I had one years ago. Could just be using its drivers I guess.

AMD Ryzen 5 3500 clocked at 4.10 GHz

I wish they would fix it so windows doesn't think Ryzen CPU always running at max speed. Expect it thinks mine is 4.5 even though its never that speed.

I can see driver list on the dumps, the only ones that you have that I didn't suggest an update for were Sound drivers from Realtek and AMD chipset drivers.
I generally leave sound drivers alone as they can be messy.

Only get the chipset drivers, you don't need raid or Storemi - https://www.amd.com/en/support/chipsets/amd-socket-am4/b450 - its possible you have these already, as AMD drivers packages contain multiple drivers, and they don't always update all of them in a pack. I can see a new program in latest that I don't see on your listing.

 

[MirzaG]

Hello.

About stress test. - OK, thanks for the info. I did not want to take risk. When I saw red temperature numbers in HW monitor, i stopped the test.

Nvidia drivers - Before all this, I did not pay attention. Now I try to regularly update drivers. Computer is exactly 1 year old .That will be next step. Last night I did the update. So I use program DDU to uninstall Nvida driver and let Win 10 automatically install Nvida drivers. It is new card. Gainward. (Pegasus, I think). And the next step will be to try win 11

Soundriver - Realtek Semiconductor Corp., 9.5.2023. version 6.0.9514.1. I guess it is OK. It is getting really difficult to find appropriate drivers (with exception of Nvidia).

AMD chipset, I did update last night, but I don't think any real update took place. I got like 5 or 6 drivers to install/update, but I think versions were same when comparing with device manger. CPU -Z still flags that I don't have latest version for this driver. FCH SMBus Controller (current: 5.12.0.38 from 09/15/202, proposed 2.0.0.14 from 07/18/2023. - amd_chipset_software_5.08.02.027.exe

PSU is ARGUS. 620 W (may be I should check it again Worst case it is 420 W.

I guess the mouse is more than 15 years old. It is Sidewinder.

 

[MirzaG]

Summary of chipset installation.
MD Chipset Software Install Summary

Name : AMD Ryzen Power Plan
Version : 8.0.0.13
Install : Success

Name : AMD PCI Device Driver
Version : 1.0.0.90
Install : Success

Name : AMD GPIO Driver
Version : 2.2.0.130
Install : Success

Name : AMD GPIO Driver (for Promontory)
Version : 3.0.0.0
Install : Success

Name : AMD PSP Driver
Version : 5.24.0.0
Install : Success

Name : AMD SMBus Driver
Version : 5.12.0.38
Install : Success

 

[MirzaG]

4 days without crash and on 5th, after lunching the Last of Us game.
Time to try older drivers.

090323-6703-01.dmp

DMP File

1drv.ms

 

[MirzaG]

Same thing happened after installing win 10.
I think it might have something to do with BIOS settings regarding CPU (virtualization or power saving).
However, I noticed in event viewer that same information precedes BSDO.

https://1drv.ms/u/s!Ait0cFM_cKdfg3gpb_JEcnZHhSGq?e=EdJIG4

 

[MirzaG]

After four months of searching for solution to problem with my PC, it was PSS support (Performance Supported States - AMD "Cool 'n' Quiet") in BIOS setting.

Four days since I disabled this option in BIOS, I havent had BSOD.


I have tried to fix the problem with this solution, but eventually I had to disable PSS option in BIOS.

Windows 10 crashing after checking kernel & Filter Manager information - Microsoft Community



Conclusion.

If hardware checks out, and no third-party drivers the most probable cause is power management settings.



I really hope this helps you.