[SOLVED] Windows 10 BSODS + DUMP Files

[Devileyes]

Hello, so as the title says, i have gotten two bsods while i was away from my pc and i don't really understand the reason why. But apparently, both of them has to do with something called envirtahci.sys+16d1c . which i don't know what that means.

this dump is for the bsod that happened this morning at 7:05am https://www.mediafire.com/file/es11iqh3hrnxhyn/091019-11703-01.dmp/file

and this one at 4:24 pm https://www.mediafire.com/file/g7ybzqq6su2ln5v/091019-9500-01.dmp/file

thank you all for the help

 

[Colif]

envirtahci.sys is part of AHCI Virtual Storage Miniport Driver and developed by AMD
perhaps update your AMD chipset drivers.

i cant read dumps but will forward them to a friend who will convert them for us.

 

[Devileyes]

envirtahci.sys is part of AHCI Virtual Storage Miniport Driver and developed by AMD
perhaps update your AMD chipset drivers.

i cant read dumps but will forward them to a friend who will convert them for us.

thank you so much, i appreciate that

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/xCbl.html

File information:	091019-9500-01.dmp (Sep 10 2019 - 16:23:36)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for envirtahci.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 9 Hour(s), 18 Min(s), and 46 Sec(s)

File information:	091019-11703-01.dmp (Sep 10 2019 - 07:03:32)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for envirtahci.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 15 Hour(s), 08 Min(s), and 31 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

BIOS info was not included in the 1st dump file. This can sometimes mean an outdated BIOS is being used. This doesn't mean you should update (just yet). Wait for more info.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Devileyes]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/xCbl.html

File information:	091019-9500-01.dmp (Sep 10 2019 - 16:23:36)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for envirtahci.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 9 Hour(s), 18 Min(s), and 46 Sec(s)

File information:	091019-11703-01.dmp (Sep 10 2019 - 07:03:32)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for envirtahci.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 15 Hour(s), 08 Min(s), and 31 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

BIOS info was not included in the 1st dump file. This can sometimes mean an outdated BIOS is being used. This doesn't mean you should update (just yet). Wait for more info.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

i should have the latest bios since i have an r5 3600x and gigabyte x470 gaming 7 wifi motherboard, so i was not able to install the new cpu without updating the bios first..
thanks for troubleshooting

 

[Colif]

Is GPU from Asus? Only ask as you have ASio.sys running and its an Asus utility and may not work well on a Gigabyte board. It is used to change values on GPU but can also do CPU. BUt as far as we know, only on Asus motherboards.

It is part of GPU Tweak 2

Aug 22 2012

AsIO.sys

ASUS Input Output driver http://www.asus.com/

Apr 23 2018

GLCKIO2.sys

ASUS RGB driver

not sure what this is but 2013 is too old for win 10

Sep 25 2013

monectdevices.sys

Monect Hid Device driver

mouse maybe?

Everything else seems fairly normal. Did you update any drivers since?

If iits still crashing, share dumps

 

[Devileyes]

my gpu is zotac, thats weird because my pc is recent, i have built it on june 15th and my mouse is the corsair scimitar pro ..im gonna try to remove that asus driver but i cant find it anywhere.. and thanks alot for the help guys i appreciate it

 

[Colif]

have you ever had any Asus?

Have you ever used 3rd party driver updaters?

download and run autoruns - Use it to stop the asus drivers. Its possible the 2nd one is the RGB for your motherboard but top is way out. - all it does is stops drivers from running at startup, if they are needed by anything they will be started - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

i don't know if that monect.sys is tied to the mouse driver. Could stop it as well.

Have you got a remote control for your PC?

https://www.microsoft.com/en-au/p/monect-pc-remote/9wzdncrddmjd?activetab=pivot:overviewtab

 

[Devileyes]

have you ever had any Asus?

Have you ever used 3rd party driver updaters?

download and run autoruns - Use it to stop the asus drivers. Its possible the 2nd one is the RGB for your motherboard but top is way out. - all it does is stops drivers from running at startup, if they are needed by anything they will be started - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

i don't know if that monect.sys is tied to the mouse driver. Could stop it as well.

Have you got a remote control for your PC?

https://www.microsoft.com/en-au/p/monect-pc-remote/9wzdncrddmjd?activetab=pivot:overviewtab

yes i use a pc remote app to control my pc from my tablet/phone, im not sure why i have that asus rgb driver cuz i don't remember downloading it tbh..
and yes i have used driver booster 5 to download and update some of my drivers.
alright i will try that after im back from work.

 

[Devileyes]

Is GPU from Asus? Only ask as you have ASio.sys running and its an Asus utility and may not work well on a Gigabyte board. It is used to change values on GPU but can also do CPU. BUt as far as we know, only on Asus motherboards.

It is part of GPU Tweak 2

Aug 22 2012

AsIO.sys

ASUS Input Output driver http://www.asus.com/

Apr 23 2018

GLCKIO2.sys

ASUS RGB driver

not sure what this is but 2013 is too old for win 10

Sep 25 2013

monectdevices.sys

Monect Hid Device driver

mouse maybe?

Everything else seems fairly normal. Did you update any drivers since?

If iits still crashing, share dumps

i did some more research, and it turns out that glckio2 is also used by rgbfusion which i did install at one point in time

 

[Colif]

Yes, i have seen the rgb driver on 2 makers boards before, they don't make the software or chips, they just use the drivers