Windows 10 can't shutdown without specific steps

[farukunal.cs]

I have MSI GE60 2 Pc Apache, UEFI supported BIOS.

History of my system:
Dual boot (Win 8.1 and Debian): About 1 year (Worked properly)
Debian: About 1 year (Worked properly)
Windows 8.1: About 3 months (Worked properly)
Dual boot again: Couldn't shutdown in Windows (During 2-3 days worked properly)
Windows 10 (Single): Can't shutdown

As you see above, after I tried to install again dual boot system, I have had a shutdown problem. When I click "Shut down" in Windows, the screen gets black but the PC doesn't turn off. In Debian, there is no problem, the PC can shutdown properly.

By the way, when I use "Advance Startup Options" and I choose "Turn off" there, the PC can turn off properly.

NOTE: This problem occurs often(4/5), it doesn't always.

 

[viveknayyar007]

Hello

Can you please try Running the SFC /SCANNOW Command and see if it automatically fixes the issue?

Please report back if the problem persists, and you need further assistance in this.

Cheers!!

 

[Zapthos]

You can try shutting down using cmd, open up cmd. Now type the following: shutdown -s -t 0, if it does shutdown, create a new notepad file & paste the command in there. Save it as name.cmd OR name.bat (replace name with whatever you want)

 

[farukunal.cs]

Hello

Can you please try Running the SFC /SCANNOW Command and see if it automatically fixes the issue?

Please report back if the problem persists, and you need further assistance in this.

Cheers!!

I have tried it before, but I tried it again now. Here is the output:

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

 

[farukunal.cs]

You can try shutting down using cmd, open up cmd. Now type the following: shutdown -s -t 0, if it does shutdown, create a new notepad file & paste the command in there. Save it as name.cmd OR name.bat (replace name with whatever you want)

I have tried it, too. It's not the solution. "-f" parameter can not affect this situation.

 

[viveknayyar007]

Hello

Can you please try Running the SFC /SCANNOW Command and see if it automatically fixes the issue?

Please report back if the problem persists, and you need further assistance in this.

Cheers!!

I have tried it before, but I tried it again now. Here is the output:

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Hello again

In that case, please try Disabling Fast Startup and see if it works.

Cheers!!

 

[Zapthos]

Where did you get the Windows install from? If you got it from anything else then Microsoft, that could be the issue. I can send you the link if you want. Also, you can check for updates, updates always patch things, so maybe also this?

 

[farukunal.cs]

Hello

Can you please try Running the SFC /SCANNOW Command and see if it automatically fixes the issue?

Please report back if the problem persists, and you need further assistance in this.

Cheers!!

I have tried it before, but I tried it again now. Here is the output:

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Hello again

In that case, please try Disabling Fast Startup and see if it works.

Cheers!!

Hello, thank you.

Fast startup is already disable in BIOS and Windows power configuration. I had Intel Management Interface v11 so I downgraded it to version 9 (fromn manufacturer driver DVD), the problem still occurs.

 

[farukunal.cs]

Where did you get the Windows install from? If you got it from anything else then Microsoft, that could be the issue. I can send you the link if you want. Also, you can check for updates, updates always patch things, so maybe also this?

Windows 8.1 is from Dreamspark(Microsoft Student) and Windows 10 is from edu.tr network in Turkey. The problem can be observed on both of them.

 

[farukunal.cs]

1. Is it related to UEFI mode?
2. I have a SSD and a HDD, SSD(Windows installed on) is formatted as GPT but HDD is formatted MBR. Does it cause to the problem?

 

[farukunal.cs]

Where did you get the Windows install from? If you got it from anything else then Microsoft, that could be the issue. I can send you the link if you want. Also, you can check for updates, updates always patch things, so maybe also this?

Actually, the problem may be related to it.

For Windows 8.1:
I graduated and my license may be terminated for Dreamspark.

For Windows 10:
To verify Windows 10, I need an edu network, I verified it but maybe there is a process to check the network for update in shutdown process? Maybe it can't verify the network and the update process is always trying to connect so PC can't shutdown.

What u think?

 

[Zapthos]

Where did you get the Windows install from? If you got it from anything else then Microsoft, that could be the issue. I can send you the link if you want. Also, you can check for updates, updates always patch things, so maybe also this?

Actually, the problem may be related to it.

For Windows 8.1:
I graduated and my license may be terminated for Dreamspark.

For Windows 10:
To verify Windows 10, I need an edu network, I verified it but maybe there is a process to check the network for update in shutdown process? Maybe it can't verify the network and the update process is always trying to connect so PC can't shutdown.

What u think?

It can be the problem, but I don't think it is. You can try the official microsoft windows iso's:
Windows 10: https://www.microsoft.com/software-download/windows10
Windows 8.1: https://www.microsoft.com/software-download/windows8ISO

If you have any problems just let me know!

 

[Colif]

Have you tried resetting the BIOS as it might be power settings in there that are conflicting with what windows is trying to do at shutdown.

Worth a try.

 

[farukunal.cs]

Where did you get the Windows install from? If you got it from anything else then Microsoft, that could be the issue. I can send you the link if you want. Also, you can check for updates, updates always patch things, so maybe also this?

Actually, the problem may be related to it.

For Windows 8.1:
I graduated and my license may be terminated for Dreamspark.

For Windows 10:
To verify Windows 10, I need an edu network, I verified it but maybe there is a process to check the network for update in shutdown process? Maybe it can't verify the network and the update process is always trying to connect so PC can't shutdown.

What u think?

It can be the problem, but I don't think it is. You can try the official microsoft windows iso's:
Windows 10: https://www.microsoft.com/software-download/windows10
Windows 8.1: https://www.microsoft.com/software-download/windows8ISO

If you have any problems just let me know!

Actually, I have installed the same ISO on the other PC, it works well. So, I think the problem is not about the ISO.

 

[farukunal.cs]

Have you tried resetting the BIOS as it might be power settings in there that are conflicting with what windows is trying to do at shutdown.

Worth a try.

I have tried it, it couldn't solve the problem. I plan to upgrade the BIOS after my projects are completed.

 

[farukunal.cs]

Nowadays, I use my PC as a dual boot. When I want to shutdown, I reboot it to start with Debian and I can shutdown it regularly from Debian.

 

[karenjoly]

I have MSI GE60 2 Pc Apache, UEFI supported BIOS.

History of my system:
Dual boot (Win 8.1 and Debian): About 1 year (Worked properly)
Debian: About 1 year (Worked properly)
Windows 8.1: About 3 months (Worked properly)
Dual boot again: Couldn't shutdown in Windows (During 2-3 days worked properly)
Windows 10 (Single): Can't shutdown

As you see above, after I tried to install again dual boot system, I have had a shutdown problem. When I click "Shut down" in Windows, the screen gets black but the PC doesn't turn off. In Debian, there is no problem, the PC can shutdown properly.

By the way, when I use "Advance Startup Options" and I choose "Turn off" there, the PC can turn off properly.

NOTE: This problem occurs often(4/5), it doesn't always.

The problem event is consistent with the settings/system/power option/change what the power button does/turn off the monitor.But in this case you say you are using the desktop feature and not the power button. But it appears possible the result is the same. BTW what is the power button setting ?

 

[farukunal.cs]

I have MSI GE60 2 Pc Apache, UEFI supported BIOS.

History of my system:
Dual boot (Win 8.1 and Debian): About 1 year (Worked properly)
Debian: About 1 year (Worked properly)
Windows 8.1: About 3 months (Worked properly)
Dual boot again: Couldn't shutdown in Windows (During 2-3 days worked properly)
Windows 10 (Single): Can't shutdown

As you see above, after I tried to install again dual boot system, I have had a shutdown problem. When I click "Shut down" in Windows, the screen gets black but the PC doesn't turn off. In Debian, there is no problem, the PC can shutdown properly.

By the way, when I use "Advance Startup Options" and I choose "Turn off" there, the PC can turn off properly.

NOTE: This problem occurs often(4/5), it doesn't always.

The problem event is consistent with the settings/system/power option/change what the power button does/turn off the monitor.But in this case you say you are using the desktop feature and not the power button. But it appears possible the result is the same. BTW what is the power button setting ?

It couldn't solve the problem, I tried it before. I think it is related to a driver, but I can't diagnose it. I have read event logs, tried to disable some services etc. Also when there is a black screen, only CPU works a lot, the other hardware, like GPU and HDD/SSD, seem in IDLE mode according to LEDs.

 

[Zapthos]

I've heard intel rapid storage or whatever it's called can break the shutdown option. If it's installed on your pc (check via device manager), try uninstalling it and see what happens

 

[farukunal.cs]

I updated my BIOS and Firmware using installations which I downloaded from MSI Driver Download Center. After I updated, I forgot disabling secure boot and it removed GRUB; however Windows 8.1 can shutdown properly now.