Windows 10 constantly freezing - completely at a loss, please help!

Mondeezy

Honorable
Jul 24, 2016
42
2
10,535
Hello,

Reaching out to you guys in hopes that you can help me out here. About two months ago, I was forced to upgrade to Windows 10 (lovely, considering I had zero issues with Windows 7). Things started acting up. First, my HDD was being loud/acting up, so I went and got a Samsung 850 Evo SSD and did a clean install in hopes that it would help. Next, my graphics card. I went out and bought a GTX 1070 since I was due for an upgrade anyways, as well as 16GB of RAM and a 750W PSU as some people had suspected that may be the issue. Worked fine for a day, then started having all types of FPS issues and random computer freezes, forcing me to hard restart. Finally fixed that, things were working fine for a couple of days and I thought it was fine.

Fast forward to yesterday, my computer starts freezing within 10/15 minutes of me turning it on. The instant I open Battle.net, guaranteed to freeze. Sometimes it would even freeze at the Windows 10 login screen. The only way to get out of it is to hold the power button and hard restart. It has not froze while I am in safe mode. I'm not sure what else to do at this point..

Case: Corsair Carbide Series 200R
Motherboard: Asus Z97-A
Processor: Intel Core i5 4570k 3.2ghz (Haswell)
MSI GTX 1070 Gaming X
Memory: 16GB G.SkiLL RAM
1TB Samsung Evo 850 SSD
[strike]EVGA 600B Bronze Power Supply (600W)[/strike]I upgraded to a Corsair 750W Platinum PSU, thinking that may have been the issue, but it didn't fix anything.


Steps I've taken so far:

* Ran DDU to uninstall/reinstall all graphics drivers multiple times.

* Updated all Intel drivers.

* Uninstalled f.lux

* Reseated RAM, GPU, SSD.

* Cleaned out computer/fans of all dust.

* Underclocked graphics card and increased fan speed.

* Ran memtest one pass, no issues. Running a more thorough test right now, will update in a couple of hours.

* Ran Samsung Magician to check SSD benchmarks/health, everything comes back great. Optimized SSD to work best with Windows 10.

* Turned off PCI-E link power state management, turned system power to maximum performance, turned sleep/hibernate off, turned Cortana off.

* More things I'm probably forgetting, including updating BIOS and enabling XMP.

At this point, I'm at a loss. It's extremely frustrating to have spent hundreds of dollars on "potential" issues, Microsoft support has been of no help, all on some upgrade that I didn't ask for. At this point I'm praying that the anniversary update fixes everything, but I'm quite doubtful of that.

If anyone can offer any tips, help, moral support, etc. I would greatly appreciate it. I've searched all over and can't find any solutions that I haven't tried already.

Thank you for your time.
 
Solution
The freezing at the logon screen, may be related to the user account.. I know it's unlikely with a new installation but it's not impossible. Use another user account and see if it makes a difference.

Another possible cause of different issues on new installations is drivers. Windows 7 to 8.1 and 10 may as well be prone to performance issues if drivers are outdated. They can restart, shutdown or freeze if installed drivers are not recent.... look for latest motherboard driver updates at the motherboard product page > support > downloads.

If an issue is not present in Safe Mode, the cause is either related to bugs, drivers or system files that aren't active, and since some drivers are inactive in safe mode, their corresponding...

That to me sounds like a clue you should start working on with security scans... Run the antivirus, malwarebytes antimalware, AdwCleaner, disable startup programs, type in search: msconfig and select the Startup tab > Uncheck all but the antivirus... next in services tab > mark Hide All Microsoft services > and disable third party services except for the antivirus service.

And apply the suggestions given here. Says for slow computers but should as well apply to freezing computers and to other causes not only infections.
http://www.tomshardware.com/answers/id-1863469/slow.html

https://toolslib.net/downloads/viewdownload/1-adwcleaner/


 


Just did a clean install, but applied your suggestions anyways. Nothing found via antivirus, Malwarebytes, or AdwCleaner. The only startup services I had enabled were Google Chrome, Microsoft Onedrive, and NVIDIA Update Backend (disabled all 3).

Any other suggestions?
 
The freezing at the logon screen, may be related to the user account.. I know it's unlikely with a new installation but it's not impossible. Use another user account and see if it makes a difference.

Another possible cause of different issues on new installations is drivers. Windows 7 to 8.1 and 10 may as well be prone to performance issues if drivers are outdated. They can restart, shutdown or freeze if installed drivers are not recent.... look for latest motherboard driver updates at the motherboard product page > support > downloads.

If an issue is not present in Safe Mode, the cause is either related to bugs, drivers or system files that aren't active, and since some drivers are inactive in safe mode, their corresponding hardware is disabled and possible issues may not be present. I'd suggest testing the system with monitor, keyboard and mouse only.

 
Solution