Question Windows 10 Crashes When Running Video Editing Software

[My PC Hates Me]

I have gotten a few crashes when running DaVinci Resolve. The computer just powers off. No BSOD. No warnings. Just turns off. The fans didn't start working real hard before crashing. The fans just seem to spin at their normal speed. Then the computer just turns off.

And I can't turn it on again right away. Need to unplug it at least.

i7-6770 (no overclocking) Win10 64-bit, 24GB RAM, RTX 2060 Super (8GB VRAM). I am using the nVidia STUDIO driver. Don't really know which version of the driver I was using when it crashed. (I just updated the nVidia drivers to version 442.19) . The operating system and Resolve are on an SSD. I upgraded the PSU to an EVGA 650 GQ, 80+ GOLD 650W

The footage I am editing is kind of tough to edit since it is h.265 10-bit 4K, but in theory my system SHOULD be able to handle it, at least that is what the people at DaVinci Resolve say.

The weather is pretty cool and my case (a mini tower) is missing the side panel . It's around here somewhere.

I tried to view the event log, but I am not sure I created one that is helpful or not. These are the two events that I saw which correspond to the time of the crash.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/16/2020 10:09:25 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: Audit Failure,Pacific Daylight Time
User: SYSTEM
Computer: DESKTOP-FSLQ30A
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-02-17T06:09:25.351326400Z" />
<EventRecordID>23066</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-FSLQ30A</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">6</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 2/16/2020 10:09:33 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-FSLQ30A
Description:
The previous system shutdown at 9:31:39 PM on ‎2/‎16/‎2020 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-17T06:09:33.273504400Z" />
<EventRecordID>23059</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-FSLQ30A</Computer>
<Security />
</System>
<EventData>
<Data>9:31:39 PM</Data>
<Data>‎2/‎16/‎2020</Data>
<Data>
</Data>
<Data>
</Data>
<Data>395431</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E40702000000100015001F002700E201E40702000100110005001F002700E201600900003C000000010000006009000001000000B00400000000000000000000</Binary>
</EventData>
</Event>

I also ran BlueScreenView to see if there were any dumps but there weren't any.

 

[Colif]

that sounds like a power issue, especially with the need to unplug PSU to restart

Try running HWINFO64 - https://www.guru3d.com/files-details/hwinfo64-download.html
When you run it, tick sensors only and click run
in next view, there are icons along bottom, I am going to get you to set up logging as then we can see what happens to hardware just before the crash
on the icon next to the clock face, which says LOgging start when moused over. Clicking it opens file exploder and allows you to create a log file name.

run it in background and run the process that kills PC. Hopefully the log will capture some indication as to why.
If you want me to look at info, upload it to file sharing website and show link here.
Otherwise you can read logs using Excel or Google Docs. They are CSV files.

 

[My PC Hates Me]

OK, I finally had a chance to try and recreate the crash, which it did.

Here is the HWinfo64 log:

https://www.dropbox.com/s/o1k3evuyrhqox22/Resolve_Crash_Feb_21_2020.CSV?dl=0

Here is my system nfo file (in case it is helpful):

https://www.dropbox.com/s/4rl3oyuu2qcsa1n/system_feb_21_2020.nfo?dl=0

And here is a zip file of crash logs that is created by DaVinci Resolve (the program I was using when it crashed).

https://www.dropbox.com/s/wq6d4hpn18c6weg/DaVinci-Resolve-logs-20200221_182959.zip?dl=0

Again, when the crash happened, the whole PC just shut off without any warning. The fans weren't running real loud.

And again, after it crashed, I had to wait about four or five minutes before I could boot up the computer again, meaning when i pressed the power on button, nothing happened.

The three main factors that have changed since the program (DaVinci Resolve) used to be more stable are:

1) New video camera, so editing h.265 files at 150Mbs compression (as opposed to h.264 files at 100Mbs compression).

2) New Graphics card (RTX 2060 Super 8GB VRAM as opposed to a GTX 960 2GB VRAM).

3) New Power Supply: EVGA 650 Watt GQ 80 plus Gold , as opposed to the stock 400 Watt power supply that came with the computer.

The PSU was bought new off amazon.

The RTX 2060 Super was bought off of ebay and was pulled from an Alienware machine. It is kind of a "budget" version of the RTX 2060 Super that comes OEM with Dell and Alienware computers. It only has one fan and is a smaller form factor than most 2060 Super GPUs.

Thanks in advance.

 

[My PC Hates Me]

Also, one other question while working on this:

The peripherals (SSD / Optical Drive) had their power cables plugged into the motherboard. So they were getting their power from the motherborad. (It's a LENOVO_FM_ideacentre 710-25ISH).

When I upgrade the power supply to the EVGA 650Gq, the installation instructions said to power the peripheral devices directly from the PSU.

Should I do that??? Right now the power cables for the peripheral devices are still plugged into the motherboard the way they were with the original 400 Watt power supply.

 

[Colif]

I think its fairly normal to power peripherals directly from PSU. That is how i have done it in the past. Strange to have the option to power them via motherboard.

ssd/optical are connected by 2 cables. SATA cable goes to motherboard, power goes to PSU... sure you not mistaken? its not an old PC, surely it doesn't have molex connectors on motherboard? https://forums.lenovo.com/t5/Lenovo...ther-HDD-to-IdeaCentre-710-25ISH/td-p/3539886

its late now, I will read logs 1st thing in morning before brain turns to mush.

 

[My PC Hates Me]

Hi there Colif (and anyone else reading this thread).

I am still having problems where my computer just shuts down.

I did attach the power cables for the peripherals directly to the PSU. (Before, with the old PSU, the power cables were connected to the motherboard.)

Now it has started happening when I was playing a game on steam, called Paladins (I know, it's an overwatch clone). The thing is, that game is NOT a demanding game. The recommend system requirements are only a first-gen i5, 6GB RAM, and a GTX 660. (the minnimum system requirements are far lower). My system is an i7-6770, 24GB RAM, and RTX 2060 SUPER.

Please note that I recently upgraded BOTH the GPU to the RTX 2060 Super and the Power Supply to an EVGA 650 GQ 80 Plus Gold.

The power supply has a switch on it where the power supply either has a cooling fan running ALL THE TIME, or the fan can run in ecco mode and the fan only turns on when needed. If I have the switch set to run the fan ALL THE TIME, then even when I normally power down the computer, the fan will still be running. So when I turn off the computer at night, I have to remember to reach INSIDE the computer and turn off that fan. Otherwise, even with the computer turned off, the fan would run all night.

Now the crazy thing is that when the computer crashes, the fan no longer runs. I have to wait from five minutes or so for the computer to boot up and the fan will run again.

So that kind of makes me think the problem is with the power supply.

However, I switched out the RTX 2060 super and put my old GTX 960 back in and I haven't had the crashes. So maybe it is the RTX 2060 Super that is causing the problems???

On the other hand...

With my GTX 960 back in the computer, last night when I was just browsing the web, the fan on the GPU started spinning REAAAAALLLYYYY FAST!!!! I have never heard it spin that fast and loud before.

I wasn't gaming. Just reading some forums. Didn't have a lot of apps or browser tabs open.

I use Open Hardware Monitor to keep an eye on my hardware and under GPU fan speed it listed 0 RPM. Normally it is around 1,200 RPM, so there must be some issue somewhere else, too.

 

[My PC Hates Me]

So, another update, in case anyone is interested.

I installed MSI Afterburner and used it NOT to overclock, but to JUST create a custom fan profile for my GPU.

I set a very aggressive fan profile, so once the GPU hits 70C temperature, the fan is running at 100%.

I used DaVinci Resolve all day yesterday and experienced no crashes. The highest temp the GPU hit was 39C, and the fan was at 45%.

The day prior, I did run the Kombustable stress test for around 20 minutes and the highest temp the GPU hit was around 65C and the fan was at approximately 90%.

I have no idea what the "safe" operating temperature of the RTX 2060 Super is supposed to be. Don't know if that is an appropriate custom fan curve or not.

I might try running DaVinci Resolve again with MSI Afterburner turned off (and thus, no custom fan speed profile), and see if that makes a difference.