Note that is is occurring on Wired Connection
- Provide us with the make and model of your laptop (if applicable): N.A.
- Provide us with the make and model of your router: ASUS RT-N56U
- Provide us with the make and model of your modem: ASUS RT-AC87U
- Provide us with the exact specifications of your PC (if applicable) including:
Memory: Corsair DDR3 SDRAM 8GB x2
Chipset: Intel Core i7-4790K
- Make and model of motherboard: Gigabyte Z97-D3H Bios Version F9
- Make and model of power supply: N.A
- Make and model of USB or PCI Wifi adapter: N.A
- Operating system and driver version:
Edition: Windows 10 Pro
Version: 1607
OS Build: 14393.693
- You will also need to post your ISP and connection type*: Mobile 1, 1Gbps
- You will also need to post the exact number of devices connected to your router (this includes tablets, smart phones, laptops, and desktop PCs) as some routers can only handle a specific number of devices at a time.: 12
- Post any and all error messages you are getting from your ISP or Windows itself: As below
- Make and model of switches and how many ports are on each switch: No switch, only 1 Router acting as access point between the Router and Desktop.
Router: ASUS RT-AC87U
Access Point Router: ASUS RT-N56U
- How many PCs and laptops are connected to the network: 12
- Whether or not a NAS (Network Attached Storage) or regular server is connected to the network: Yes, 1 NAS (DNS-320)
- Whether or not a Wifi router is connected to the network and/or switch: Yes, both the router and access point have WiFi routed.
- If you are using the internal LAN connection on your motherboard, a USB dongle, or external PCI card: Internal LAN connection on Motherboard
What has been attempted:
On Network Status:
1) Troubleshoot:
Problems found: "Ethernet" doesn't have a valid IP configuration.
2) Network Reset: Doesn't work
3) Manually Update Driver Software with all old version of drivers
4) Uninstall network adapter driver and reset
5) Disable antivirus and all firewall
6)Run the Network Troubleshooter
- Provide us with the make and model of your laptop (if applicable): N.A.
- Provide us with the make and model of your router: ASUS RT-N56U
- Provide us with the make and model of your modem: ASUS RT-AC87U
- Provide us with the exact specifications of your PC (if applicable) including:
Memory: Corsair DDR3 SDRAM 8GB x2
Chipset: Intel Core i7-4790K
- Make and model of motherboard: Gigabyte Z97-D3H Bios Version F9
- Make and model of power supply: N.A
- Make and model of USB or PCI Wifi adapter: N.A
- Operating system and driver version:
Edition: Windows 10 Pro
Version: 1607
OS Build: 14393.693
- You will also need to post your ISP and connection type*: Mobile 1, 1Gbps
- You will also need to post the exact number of devices connected to your router (this includes tablets, smart phones, laptops, and desktop PCs) as some routers can only handle a specific number of devices at a time.: 12
- Post any and all error messages you are getting from your ISP or Windows itself: As below
- Make and model of switches and how many ports are on each switch: No switch, only 1 Router acting as access point between the Router and Desktop.
Router: ASUS RT-AC87U
Access Point Router: ASUS RT-N56U
- How many PCs and laptops are connected to the network: 12
- Whether or not a NAS (Network Attached Storage) or regular server is connected to the network: Yes, 1 NAS (DNS-320)
- Whether or not a Wifi router is connected to the network and/or switch: Yes, both the router and access point have WiFi routed.
- If you are using the internal LAN connection on your motherboard, a USB dongle, or external PCI card: Internal LAN connection on Motherboard
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Z97-D3H
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ******
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V
Physical Address. . . . . . . . . : <Censored>
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : <Censored>(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.XXX.XXX(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 100444692
DHCPv6 Client DUID. . . . . . . . : 00-XX-00-XX-XX-XX-XX-XX-XX-XX-XX-XX-XX-XX (Censored)
DNS Servers . . . . . . . . . . . : <Censored>::1%1
<Censored>::2%1
<Censored>::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\WINDOWS\system32>ping 192.168.1.1
Pinging 192.168.1.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
What has been attempted:
On Network Status:
1) Troubleshoot:
Problems found: "Ethernet" doesn't have a valid IP configuration.
2) Network Reset: Doesn't work
3) Manually Update Driver Software with all old version of drivers
4) Uninstall network adapter driver and reset
5) Disable antivirus and all firewall
6)Run the Network Troubleshooter
C:\WINDOWS\system32>netsh winsock reset
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.
C:\WINDOWS\system32>netsh int ip reset
Resetting Global, OK!
Resetting Interface, OK!
Resetting Unicast Address, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied.
Resetting , OK!
Restart the computer to complete this action.
C:\WINDOWS\system32>ipconfig /release
Windows IP Configuration
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : XXXX::XXXX:XXXX:XXXX:XXXX%18
Autoconfiguration IPv4 Address. . : 169.254.XXX.XXX
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
Tunnel adapter isatap.{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
C:\WINDOWS\system32>ipconfig /renew
Windows IP Configuration
An error occurred while renewing interface Ethernet : unable to contact your DHCP server. Request has timed out.
C:\WINDOWS\system32>ipconfig /flushdns
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.