Question Windows 10 fails to boot, fails to reinstall, pls help

[jpriede9]

So about a week ago I brought my PC back home from school and I came home to find my computer crashing during boot. The windows 10 logo would appear and dots would spin in circles. Soon after my screen would go black and no display would pop up. After trying about every option in UEFI, I resulted to reinstalling windows until both times I tried I got a "We couldn't install Windows 10, The installation failed in the SECOND_BOOT phase with an error during BOOT operation" . But I got this message on my desktop so my PC had booted, except for it booted in a weird 800x600 looking resolution and every time I try and bring up settings, settings crashes before opening. Also, my Ethernet is plugged in but my computer is not recognizing it.

PIC/ VIDEO
https://www.flickr.com/gp/171584238@N08/PX4TPj


SPECS:
AMD Ryzen 5 1600
B350 Tomahawk
8 GB DDR4 1066.4 MHz
NVIDIA GeForce GTX 750 Ti

EDIT: I also remember it created a log file during a boot repair and saved it somewhere but I cant remember exactly where. Somewhere under WINDOWS > System32

 

[onespeedbiker]

Okay, go into the case and make sure the sata cable is properly plugged in. If that doesn't solve the problem, try a new cable.

 

[jpriede9]

Okay, go into the case and make sure the sata cable is properly plugged in. If that doesn't solve the problem, try a new cable.

Doing that now... I will update you in a few. There is an option in BIOS to boot from the ssd, is there a way I could install windows on my ssd via laptop and then plug it back in my pc and boot from the ssd?

 

[jpriede9]

Okay, go into the case and make sure the sata cable is properly plugged in. If that doesn't solve the problem, try a new cable.

New cable did not fix the issue.

 

[onespeedbiker]

Doing that now... I will update you in a few. There is an option in BIOS to boot from the ssd, is there a way I could install windows on my ssd via laptop and then plug it back in my pc and boot from the ssd?

No, the windows install for a laptop would be different from the install necessary for your PC. The last fix I would suggest would be to update your BIOs. Check and see what your BIOS version is , the most current version is 1m.

 

[onespeedbiker]

New cable did not fix the issue.

okay go to a command prompt and see if diskpart sees your ssd. type "diskpart" enter; "list volume" enter "list disk" enter. and send a print screen photo or of the results.

 

[jpriede9]

No, the windows install for a laptop would be different from the install necessary for your PC. The last fix I would suggest would be to update your BIOs. Check and see what your BIOS version is , the most current version is 1m.

What if I plugged it into a working PC and downloaded windows on it that way? Also my BIOS version says E7A34AMS.150, I am not sure if that means I should update or not. Going to check diskpart now.

 

[jpriede9]

What if I plugged it into a working PC and downloaded windows on it that way? Also my BIOS version says E7A34AMS.150, I am not sure if that means I should update or not. Going to check diskpart now.

"Diskpart has encountered an error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. See the System Event Log for more information. "

Do I need to enable it in bios?

 

[jpriede9]

okay go to a command prompt and see if diskpart sees your ssd. type "diskpart" enter; "list volume" enter "list disk" enter. and send a print screen photo or of the results.

I now remember reading somewhere online that maybe my ssd was not showing up because it is also called C) so when I went to change that it said my virtual disk service was unavailable, is that the same thing as this?

 

[onespeedbiker]

"Diskpart has encountered an error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. See the System Event Log for more information. "

Do I need to enable it in bios?

You need run diskpart at an Administrator level. How you are starting the command prompt?

 

[jpriede9]

You need run diskpart at an Administrator level. How you are starting the command prompt?

I did, I opened cmd as admin

 

[onespeedbiker]

No, it means it is most like a hardware issue as diskpart sees no drive attached to the PC. Most likely your ssd has failed. Time to buy a new one.

 

[jpriede9]

No, it means it is most like a hardware issue as diskpart sees no drive attached to the PC. Most likely your ssd has failed. Time to buy a new one.

It is brand new, I have never used it before? It shows up in the device manager and in BIOS I dont understand.

 

[onespeedbiker]

Okay, let me walk that back. What is more likely is the Samsung ssd has some compatibility issues with your system which has been reported as a bug in some systems. https://us.community.samsung.com/t5...an-t-see-the-860-EVO-SSD-but-it-s/td-p/405292 The fix seems to be to put it in another computer and run diskpart to partition and format.

At this point I would try another brand ssd. You should also contact MSI and see if you have to most current BIOS.

7A34v1M (the current on web page) vs E7A34AMS.150 It almost looks like you are current, but you should make sure.

 

[jpriede9]

Okay, let me walk that back. What is more likely is the Samsung ssd has some compatibility issues with your system which has been reported as a bug in some systems. https://us.community.samsung.com/t5...an-t-see-the-860-EVO-SSD-but-it-s/td-p/405292 The fix seems to be to put it in another computer and run diskpart to partition and format.

At this point I would try another brand ssd. You should also contact MSI and see if you have to most current BIOS.

7A34v1M (the current on web page) vs E7A34AMS.150 It almost looks like you are current, but you should make sure.

Sounds good.
Check me here...
I should put my ssd in another comp to part and format, if this does not work I will try another brand.
If this does not work I will call MSI tomorrow and see about the versions.

 

[onespeedbiker]

That should work. And good luck matey

 

[jpriede9]

Also, should I go ahead and install windows on it when I format it in the working PC? I know I keep bringing that up, is that something that wont help anything?

 

[jpriede9]

That should work. And good luck matey

Thanks we are in this one together! I will keep you updated.

 

[onespeedbiker]

No, because the components are not the same so you would end up with a corrupt operating system

 

[jpriede9]

No, because the components are not the same so you would end up with a corrupt operating system

I dont understand that, if I installed it on a windows 10 desktop?
Like, when I install windows on a bootable usb... is it not similar?

 

[onespeedbiker]

Windows 10 has specific drivers for the hardware in a PC, and these hardware chips are often made by different companies and will need specific drivers to run and very greatly from PC to PC. The hardware include the motherboard chipset, the bluetooth/Wifi adapter chip, the audio chip, the Ethernet adapter chip, the disk controller, the optical drive controller, etc. Just go to the Hardware Manager and every device listed under the hardware headings require it's own separate driver, and as I said, the manufacturer and model of each piece of hardware vary from PC to PC. When you install Windows 10, the installer identifies each piece of hardware and chooses what driver is necessary. When the installer is done, there is often a handful of hardware items, Windows did not have the correct driver for (or there may be a newer version), which requires downloading and installing the drivers from the manufacturers website. The point being the windows install for one system could have dozens of drivers installed, that would not work in another PC.

 

[jpriede9]

Windows 10 has specific drivers for the hardware in a PC, and these hardware chips are often made by different companies and will need specific drivers to run and very greatly from PC to PC. The hardware include the motherboard chipset, the bluetooth/Wifi adapter chip, the audio chip, the Ethernet adapter chip, the disk controller, the optical drive controller, etc. Just go to the Hardware Manager and every device listed under the hardware headings require it's own separate driver, and as I said, the manufacturer and model of each piece of hardware vary from PC to PC. When you install Windows 10, the installer identifies each piece of hardware and chooses what driver is necessary. When the installer is done, there is often a handful of hardware items, Windows did not have the correct driver for (or there may be a newer version), which requires downloading and installing the drivers from the manufacturers website. The point being the windows install for one system could have dozens of drivers installed, that would not work in another PC.

Ahh okay I understand this now, thanks for explaining, sorry for the oblivious-ness!

 

[jpriede9]

That should work. And good luck matey

Hey! Did you miss me?!
So, we formatted the drive and now it is showing up on my PC, I think the next step is to use the media creation tool on my ssd right? And then boot from there? Are you down with that or do you wanna do something else?

 

[jpriede9]

Windows 10 has specific drivers for the hardware in a PC, and these hardware chips are often made by different companies and will need specific drivers to run and very greatly from PC to PC. The hardware include the motherboard chipset, the bluetooth/Wifi adapter chip, the audio chip, the Ethernet adapter chip, the disk controller, the optical drive controller, etc. Just go to the Hardware Manager and every device listed under the hardware headings require it's own separate driver, and as I said, the manufacturer and model of each piece of hardware vary from PC to PC. When you install Windows 10, the installer identifies each piece of hardware and chooses what driver is necessary. When the installer is done, there is often a handful of hardware items, Windows did not have the correct driver for (or there may be a newer version), which requires downloading and installing the drivers from the manufacturers website. The point being the windows install for one system could have dozens of drivers installed, that would not work in another PC.

^^^^^

 

[onespeedbiker]

At this point I hoping this will be a normal install without the need for me to help. Make it so #1

 

[jpriede9]

At this point I hoping this will be a normal install without the need for me to help. Make it so #1

Yeah nothing but that. Installing windows I get an error, the error means that I cannot install windows because my windows firewall is turned off. However, I get an error when turning on my firewall so that is where I am at now. The error I get is "Windows could not start the Windows Firewall on Local Computer with Error Code 87".