Question Windows 10 freezing whenever audio is playing

[theJwalker]

Hi all,

So I know there are a ton of posts on multiple forums regarding Windows 10 freezing for some reason or other, but I still haven't been able to find a solution to my problem.

Problem is as follows:
I have been running Windows 7 without any issues whatsoever, and recently decided to upgrade to Windows 10 due to the discontinuation of Windows 7.
Partitioned one of my drives and installed a fresh copy of Windows 10 Pro onto the 200GB partition.
Everything worked, Windows 10 runs. However the problems start once I run anything that involves audio.
The time differs, but once audio has been playing from between as little as a few minutes to an hour, the audio will loop/stutter for about 5 seconds, everything will lock up and freeze, and I will have to hard reset the PC. I have left it in this state for a few hours to see if anything happens, and it just stays in that frozen state.

After trying a lot of the suggested solutions in forums, I have been able to narrow it down to the audio drivers being the issue. I have a graphics card, and sound drivers on my motherboard.
I have tried routing the audio through both the HDMI connection, and directly through the audio drivers on the motherboard with the same unsuccessful result.
Only if I disable both drivers, so that no audio is being transmitted through a driver, does the problem go away.
I have been able to play games, and had the computer running for days without a single freeze under this condition.

I have updated my drivers, tried different drivers, different driver versions, and nothing seems to fix the problem.
I also still have my installation of Windows 7 running and able to play audio without any issues on the same PC.
Not being able to play any audio is a real pain at the moment, and I'm hoping to find a fix without having to resort to something costly like replacing my motherboard.

My PC specs are as follows:
MSI 970A-G46 (MS-7693) Motherboard
AMD FX-6300 Six-Core Processor
16 GB DDR3 Memory
NVIDIA GeForce GTX 750 Ti
VP500PC 500W PSU

If there is anyone that could assist me with this I would be extremely grateful.


Many thanks
Jordan

 

[Lutfij]

Welcome to the forums, newcomer!

Are you on the latest BIOS update for your motherbaord? Have you manually installed your drivers under compatibility mode, i.e right click installer>Compatibility tab>Windows 7(from the drop down menu)? Also, which version of Windows 10 are you working with?

How old is that PSU?

 

[theJwalker]

Thanks! Also thank you for your quick response.

My PSU is close to 6 years old and I'm running Windows 10 Pro Version 1909, not activated at the moment.
I haven't tried installing the drivers under compatibility mode as yet so I will try that first.
The BIOS version on my MB is v2.6 and the latest is v2.8. I thought it was a bit risky to update to the latest version so I haven't tried it yet, but I will try that if compatibility mode doesn't work.

I'll post back with the results as soon as I've had time to try the above.

 

[theJwalker]

Update on my progress towards solving the above issue.

I've tried installing the audio drivers from the MSI website for my specific mobo in Windows 7 compatibility mode, the problem still persists. I'm not sure if there is any way to confirm that the drivers are actually running in Windows 7 compatibility mode or not.

I'm not sure how to go about installing the Nvidia HD audio drivers however. Nvidia only has a full Geforce GTX 750 Ti driver, which includes the audio drivers in the install package. I've tried installing this in Windows 7 compatibility mode, but the installer does not start due to an error. I've tried running the Windows 7 version of the installer as well, but it results in a similar error and the installer does not start. So I haven't had much luck with this.

I've also successfully updated my BIOS to the latest version available (2.8), but this didn't fix the issue either.

I'm not sure what the next step would be from here. I forgot to mention that my Windows version is 64-bit.
Below is an image of the drivers I currently have disabled.

CPUID HWMonitorPro Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitorPro version 1.4.0.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model 970A-G46 (MS-7693) (0x000003D6 - 0x12737B20)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor Fintek
LPCIO Model F71889A
LPCIO Vendor ID 0x1934
LPCIO Chip ID 0x1005
Config Mode I/O address 0x4E
Config Mode LDN 0x4
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 FF FF 00 FF FF FF FF 04 FF FF FF FF FF FF FF FF
10 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
20 10 05 31 19 34 00 00 92 00 07 CE F0 10 0E 00 00
30 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
40 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
60 04 80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
70 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Register space LPC, base address = 0x0480


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Fintek F71889A
Voltage 0 3.25 Volts [0xCB] (+3.3V)
Voltage 1 1.46 Volts [0xB6] (CPU VCORE)
Voltage 2 12.32 Volts [0x8C] (+12V)
Voltage 3 4.97 Volts [0x6D] (+5V)
Voltage 4 1.18 Volts [0x4A] (VIN4)
Voltage 5 2.70 Volts [0xA9] (VIN5)
Voltage 6 3.28 Volts [0xCD] (VIN6)
Voltage 7 3.25 Volts [0xCB] (VSB3V)
Voltage 8 3.34 Volts [0xD1] (VBAT)
Temperature 0 43 degC (109 degF) [0x2B] (CPU)
Temperature 1 42 degC (107 degF) [0x2A] (AUX)
Temperature 2 33 degC (91 degF) [0x21] (Motherboard)
Fan 0 3226 RPM [0x1D1] (FANIN0)
Fan PWM 0 100 pc [0xFF] (CPU)
Fan PWM 1 65 pc [0xA6] (System Fan 1)
Fan PWM 2 60 pc [0x99] (System Fan 2)
Register space LPC, base address = 0x0480

00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 FF A3 00 00 01 FF FF 00 00 00 01 00 55 4C 00 30
10 00 00 00 00 00 00 06 FF FF FF FF FF FF FF FF FF
20 CB B5 8C 6D 4A A8 CC CB D0 FF FF FF FF FF A6 99
30 7A D7 FF FF FF FF C9 C8 75 85 FF FF FF FF FF 00
40 44 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 FF FF FF FF FF FF FF FF FF FF 03 04 10 19 34 FF
60 00 00 00 00 FF FF 04 00 00 00 FF 0A 40 26 FF 00
70 FF FF 2B FF 2A FF 21 FF 00 00 00 00 00 2D 00 00
80 FF FF 50 55 6D 55 55 46 FF FF FF FF FF FF A8 FF
90 00 06 06 00 14 FF 17 FF 44 02 00 15 55 05 99 1A
A0 01 D1 00 FF 01 41 3C 32 28 1E FF FF AC AC AC 0D
B0 0F FF 00 A6 03 FF 41 41 41 32 FF FF FF FF A6 1D
C0 0F FF 00 99 03 FF 3C 32 28 1E FF D9 B2 99 80 0F
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 00 00 00 00 00 00 00 00 00 FF FF FF 00 00 01 00
F0 00 00 00 00 00 00 31 FF 02 89 FF 00 FF 00 FF FF

Hardware monitor Hardware monitor ID=0xFFFFFFFF

Hardware monitor D3D

Hardware monitor NVIDIA NVAPI
Voltage 0 0.96 Volts [0x3BC] (GPU)
Power 0 2.28 pc (GPU)
Temperature 0 33 degC (91 degF) [0x21] (GPU)
Fan PWM 0 34 pc [0x22] (FANPWMIN0)
Clock Speed 0 135.00 MHz [0x87] (Graphics)
Clock Speed 1 405.00 MHz [0x195] (Memory)
Clock Speed 2 n.a. (Processor)


Processors
-------------------------------------------------------------------------

Number of sockets 1
Number of threads 6

APICs
-------------------------------------------------------------------------

Socket 0
-- Core 0 (ID 0)
-- Thread 0 0
-- Core 1 (ID 1)
-- Thread 1 1
-- Core 2 (ID 2)
-- Thread 2 2
-- Core 3 (ID 3)
-- Thread 3 3
-- Core 4 (ID 4)
-- Thread 4 4
-- Core 5 (ID 5)
-- Thread 5 5

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
Perf timer 10.000 MHz
Sys timer 1.000 KHz


Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 6 (max 6)
Number of threads 6 (max 6)
Manufacturer AuthenticAMD
Name AMD FX-6300
Codename Vishera
Specification AMD FX(tm)-6300 Six-Core Processor
Package Socket AM3+ (942)
CPUID F.2.0
Extended CPUID 15.2
Core Stepping OR-C0
Technology 32 nm
TDP Limit 95.0 Watts
Core Speed 1399.9 MHz
Multiplier x Bus Speed 7.0 x 200.0 MHz
Base frequency (cores) 200.0 MHz
Base frequency (ext.) 200.0 MHz
Rated Bus speed 2399.9 MHz
Stock frequency 3500 MHz
Instructions sets MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, x86-64, AMD-V, AES, AVX, XOP, FMA3, FMA4
Microcode Revision 0x6000852
L1 Data cache 6 x 16 KBytes, 4-way set associative, 64-byte line size
L1 Instruction cache 3 x 64 KBytes, 2-way set associative, 64-byte line size
L2 cache 3 x 2048 KBytes, 16-way set associative, 64-byte line size
L3 cache 8 MBytes, 64-way set associative, 64-byte line size
Max CPUID level 0000000Dh
Max CPUID ext. level 8000001Eh
Cache descriptor Level 1, D, 16 KB, 1 thread(s)
Cache descriptor Level 1, I, 64 KB, 2 thread(s)
Cache descriptor Level 2, U, 2 MB, 2 thread(s)
Cache descriptor Level 3, U, 8 MB, 6 thread(s)
FID/VID Control yes
Min FID 7.0x
# of P-States 7
P-State FID 0x19 - VID 0x0A - IDD 17 (20.50x - 1.425 V)
P-State FID 0x16 - VID 0x0B - IDD 17 (19.00x - 1.412 V)
P-State FID 0x13 - VID 0x11 - IDD 12 (17.50x - 1.337 V)
P-State FID 0xE - VID 0x18 - IDD 9 (15.00x - 1.250 V)
P-State FID 0x9 - VID 0x20 - IDD 7 (12.50x - 1.150 V)
P-State FID 0x4 - VID 0x27 - IDD 6 (10.00x - 1.063 V)
P-State FID 0x10C - VID 0x31 - IDD 4 (7.00x - 0.937 V)

PStateReg 0x800001A8-0x00001419
PStateReg 0x800001A8-0x00001616
PStateReg 0x80000174-0x00002213
PStateReg 0x8000015E-0x0000300E
PStateReg 0x8000014A-0x00004009
PStateReg 0x80000138-0x00004E04
PStateReg 0x80000125-0x0000624C
PStateReg 0x00000000-0x00000000

Package Type 0x1
Model 00
String 1 0x0
String 2 0x0
Page 0x0
Base TDP 13 Watts
Boosted P-States 2
Max non-turbo ratio 17.50x
Max turbo ratio 20.50x
Attached device PCI device at bus 0, device 24, function 0
100 00000000 00000000 00000000 00000000
110 00000000 00000000 00000000 00000000
120 00000000 00000000 00000000 00000000
130 000000C1 00000000 00000000 00000000
140 00000000 00000000 00000000 00000000
150 00073900 00000000 00000000 00000000
160 00000000 00000000 00000400 0066E066
170 00000109 00000000 00000000 00000000
180 00000000 00000000 00000000 00000000
190 00000000 00000000 00000000 00000000
1A0 80000003 00000000 00000000 00000000
1B0 00000000 00000000 00000000 00000000
1C0 00000000 00000000 00000000 00000000
1D0 00000000 00000000 00000000 0000003E
1E0 00000000 00000000 00000000 00000000
1F0 00000000 00000000 00000000 00000000

Attached device PCI device at bus 0, device 24, function 1
100 00000000 00000000 00000000 00000000
110 00000000 00000000 00000000 00000000
120 00000000 00000087 00000000 00000000
130 00000000 00000000 00000000 00000000
140 00000000 00000000 00000000 00000000
150 00000000 00000000 00000000 00000000
160 00000000 00000000 00000000 00000000
170 00000000 00000000 00000000 00000000
180 00000000 00000000 00000000 00000000
190 00000000 00000000 00000000 00000000
1A0 00000000 00000000 00000000 00000000
1B0 00000000 00000000 00000000 00000000
1C0 00000000 00000000 00000000 00000000
1D0 00000000 00000000 00000000 00000000
1E0 00000000 00000000 00000000 00000000
1F0 00000000 00000000 00000000 00000000

Attached device PCI device at bus 0, device 24, function 2
100 00000000 00003E51 00000000 00000000
110 000001C4 00000000 044CA424 0CE00F41
120 00F70261 00000000 00000000 00000000
130 C0C00262 7C186209 08C44002 28017042
140 00000000 00000000 00000001 00000109
150 00000000 00000000 00000000 00000000
160 00000000 01F83EE0 00000000 00000000
170 00000000 00000000 00020000 18400400
180 000000A0 00800004 33000000 00020000
190 0B010000 0F48088E 8D0F4007 00000000
1A0 031D0200 00000000 00000000 00000000
1B0 0FC39001 480F7D05 00000000 00000000
1C0 00000000 00000000 00000000 00000000
1D0 00000000 00000000 00000000 00000000
1E0 00000000 00000000 00000000 00000000
1F0 00000000 00000000 00000000 00000000

Attached device PCI device at bus 0, device 24, function 3
100 00000000 00000000 00000000 00000000
110 00000000 00000000 00000000 00000000
120 00000000 00000000 00000000 00000000
130 00000000 00000000 00000000 00000000
140 00A11755 00000055 0000C12A 00000000
150 00000000 00000000 00000000 00000000
160 C0000000 00000000 C0000000 00000000
170 C0000000 00000000 00000000 00000009
180 017003E3 00000000 08000210 00000008
190 00000000 00000000 00780400 00000000
1A0 00034144 00000000 00000000 00000000
1B0 01535922 00000000 00141000 00000000
1C0 00000000 0003CCCC 00000000 00000100
1D0 00000000 00000000 002B170F 00000000
1E0 00000000 80001387 00000000 00000000
1F0 00080000 00000000 00000000 004C074F

Attached device PCI device at bus 0, device 24, function 4
100 00000000 00000321 00000000 0085014C
110 000FE001 00000000 0107000B 00000000
120 00000000 00000000 00000500 00000000
130 00000000 00000000 00000000 00000000
140 1159C931 0000034D 23A2DC39 0000079D
150 00000B68 00B4B490 00000000 00000089
160 00600F20 00000003 00000000 00000277
170 00000000 00000000 00000000 00000000
180 E000530F 00001004 00000000 00000000
190 00000000 00000000 00000000 00000000
1A0 00000005 0000007F 00000000 00000000
1B0 00000000 00000000 00350182 00000000
1C0 000000F8 00000110 000004B0 00000090
1D0 00080000 0000FFFF 00000000 00000000
1E0 0B501419 0B501616 0AE82213 0ABC300E
1F0 0A944009 0A704E04 0A4A624C 00000000

Attached device PCI device at bus 0, device 24, function 5
100 00000000 00000000 00000000 00000000
110 00000000 00000000 00000000 00000000
120 00001111 80000000 00009131 00000000
130 00000000 00000000 00000000 00000000
140 00000000 00000000 00000000 00000000
150 00000000 00000000 00000000 00000000
160 0000700D 00000000 00000000 00000000
170 00000608 0001C030 00000000 00000000
180 00000000 00000000 00000000 00000000
190 2233457A 0000000B 00202020 00000000
1A0 00000000 00000000 00000000 00000000
1B0 00000000 00000000 00000000 00000000
1C0 00000000 00000000 00000000 00000000
1D0 00000000 00000000 00000000 00000000
1E0 00000000 00000000 00000000 00000000
1F0 00000000 00000000 00000000 00000000


Temperature 0 28 degC (83 degF) (Package)
Temperature 1 28 degC (83 degF) (Cores)
Power 00 41.70 W (Package)
Clock Speed 0 1399.92 MHz (Core #0)
Clock Speed 1 1399.92 MHz (Core #1)
Clock Speed 2 4099.78 MHz (Core #2)
Clock Speed 3 3799.79 MHz (Core #3)
Clock Speed 4 1399.92 MHz (Core #4)
Clock Speed 5 1399.92 MHz (Core #5)
Core 0 max ratio 20.5 (effective 20.5)
Core 1 max ratio 20.5 (effective 20.5)
Core 2 max ratio 20.5 (effective 20.5)
Core 3 max ratio 20.5 (effective 20.5)
Core 4 max ratio 20.5 (effective 20.5)
Core 5 max ratio 20.5 (effective 20.5)

Graphic APIs
-------------------------------------------------------------------------

API D3D
API NVIDIA I/O
API NVIDIA NVAPI

Display Adapters
-------------------------------------------------------------------------

Display adapter 0
ID 0x1070107
Name NVIDIA GeForce GTX 750 Ti
Board Manufacturer Micro-Star International Co., Ltd. (MSI)
Revision A2
Codename GM107
Core family 0x117 (GM107)
Technology 28 nm
Memory size 2 GB
Memory type GDDR5
Memory vendor Samsung
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1462)
Model ID 0x1380 (0x8A9B)
Revision ID 0xA2
Performance Level 0
Core clock 135.0 MHz
Memory clock 405.0 MHz

Win32_VideoController AdapterRAM = 0x80000000 (2147483648)
Win32_VideoController DriverVersion = 26.21.14.4187
Win32_VideoController DriverDate = 12/24/2019

Monitor 0
Model SAMSUNG (Samsung)
ID SAM07C5
Serial
Manufacturing Date Week 46, Year 2010
Size 46.0 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 26-81 kHz
Vertical Freq. Range 24-75 Hz
Max Pixel Clock 230 MHz
Gamma Factor 2.2