Windows 10 no keyboard or mouse after reboot!

[darrinps]

I've installed several times now. After the first reboot all USB devices shut off.

I read somewhere about removing the keyboard driver from the command prompt so Windows will auto install when you plug it in after boot up.

Again, i can get the keyboard and mouse to work when Windows first launches are the install but once I reboot it stops again. Have done this a couple times now.

Does deleting the keyboard driver make sense? It so, where is the thing located? I can get to a command prompt fine. The keyboard works that far.

 

[Darkbreeze]

http://www.tomshardware.com/faq/id-2784691/ditch-problematic-win10-upgrade-replace-clean-install.html

 

[darrinps]

http://www.tomshardware.com/faq/id-2784691/ditch-problematic-win10-upgrade-replace-clean-install.html

Thanks. but this means wiping out all of my applications. I have Java, Android Studio, Source Tree, and at least another 10 hours of downloads/installs on top of those things. It just isn't worth it to me to go to 10 if it means wiping my drive and reinstalling everything.

 

[Darkbreeze]

Seems like 10 hours of reinstalling applications is better than forever of not being able to use those applications because you have no USB function. Sorry to say, but in almost all cases where the system has been upgraded and reinstalling drivers has not solved the problem, the problem will NOT be solved by any procedure short of doing a clean install.

However,


First, I'd make sure you have the latest available bios version for your motherboard. If you do not, then install it.

Second, I'd go to the product page for your motherboard and download the latest USB, chipset and storage controller drivers, install them. If you have an Intel system, install the Intel engine management and .inf packages if they are listed under the windows 10 drivers section for your motherboard model and revision. Revision is important as different revisions of the same model motherboard may have different bios versions and support different drivers.

Third, you can try removing the keyboard and mouse in device manager but you're likely to end up without the ability to tell the system to restart.

If you haven't already, go into control panel power options and turn OFF the "fast startup" hybrid sleep option. It should be on the main page under power options. You may need to click on " show settings that are not currently available", and you may not. This setting has been causing a lot of issues in various areas depending on the chipset and hardware in question.

What is your motherboard model number?

 

[darrinps]

Really appreciate the effort but I have tried all of the mentioned things. Was hoping to run 10 but I might just live with 7. It's not just 10 hours by the time I configure everything for development on the box. It's a royal pain and no guarantee things will work even after I do all of that. I might call Microsoft tech support and see if they have some magic elixir to try before throwing in the towel.

Seems like 10 hours of reinstalling applications is better than forever of not being able to use those applications because you have no USB function. Sorry to say, but in almost all cases where the system has been upgraded and reinstalling drivers has not solved the problem, the problem will NOT be solved by any procedure short of doing a clean install.

However,


First, I'd make sure you have the latest available bios version for your motherboard. If you do not, then install it.

Second, I'd go to the product page for your motherboard and download the latest USB, chipset and storage controller drivers, install them. If you have an Intel system, install the Intel engine management and .inf packages if they are listed under the windows 10 drivers section for your motherboard model and revision. Revision is important as different revisions of the same model motherboard may have different bios versions and support different drivers.

Third, you can try removing the keyboard and mouse in device manager but you're likely to end up without the ability to tell the system to restart.

If you haven't already, go into control panel power options and turn OFF the "fast startup" hybrid sleep option. It should be on the main page under power options. You may need to click on " show settings that are not currently available", and you may not. This setting has been causing a lot of issues in various areas depending on the chipset and hardware in question.

What is your motherboard model number?

 

[Darkbreeze]

Motherboard model number? This might just be a simple chipset and driver issue.

 

[darrinps]

It's an MSI X99A SLI PLUS LGA 2011-v3

Not using the SLI. Just a single card.

Motherboard model number? This might just be a simple chipset and driver issue.

 

[Darkbreeze]

Have you manually installed all the drivers from the X99A SLI Plus product page on the MSI website? If not, I would do so. Especially the Intel drivers for the chipset and storage controllers, and the ASMedia USB 3.0/3.1 driver. Drivers are here:

http://us.msi.com/support/mb/X99A-SLI-PLUS.html#down-driver&Win10 64

It's probably a good idea to install every relevant windows 10 driver on that page.

 

[darrinps]

Yes I did. First thing. MSI has this automatic checking routine that told me what was out of date from the CD that shipped with the motherboard (nice motherboard BTW).

It now shows everything is up to date including the BIOS version 1.18 I believe it is.

Funny thing it's not just that the USB devices don't work, it's like they all shut down entirely. The mouse doesn't light or the keyboard scroll lock light turn on when rebooted into Windows 10 BUT before the first reboot they work just fine!

Have you manually installed all the drivers from the X99A SLI Plus product page on the MSI website? If not, I would do so. Especially the Intel drivers for the chipset and storage controllers, and the ASMedia USB 3.0/3.1 driver. Drivers are here:

http://us.msi.com/support/mb/X99A-SLI-PLUS.html#down-driver&Win10 64

It's probably a good idea to install every relevant windows 10 driver on that page.

 

[Darkbreeze]

It MAY not make a difference, but generally speaking, we don't prefer to use the automatic utilities for bios or drivers updating. They are notoriously wrong about release versions being up to date and the update servers are often several months or more behind what's available on the actual product page. In almost every case where somebody told me that their BIOS was up to date, and was using an automatic bios utility, we've discovered that there were newer versions on the support page for the motherboard except in a few cases where the motherboard was fairly old-ish. Often, especially if there has been a known issue with one of the drivers, OR the bios firmware, the will quickly push out a new version that addresses that issue and it won't be reflected in the results on your automatic utility until their update servers are themselves updated, which sometimes gets overlooked for a period of time.

I'd check them manually. Also, installing via utility is often a problem in and of itself. After 30 years of doing this, I never use any automatic utility and neither do any of the other field professionals I know both here on Tom's and in the field. I would go to the page I linked and update each of those drivers manually just to be sure you are in fact on the latest version. It can hurt nothing by doing so and may offer a resolution if there are newer releases than what's on your machine. And never trust the Microsoft drivers. They are generally minimal function drivers meant to offer compatibility with as wide a range of machines as possible, not to specifically unlock or support the particular and specific features of any given device.

It might not help, but in many cases it does. And just to be certain, you DID turn OFF fast startup, not ON, right? I'd also disable hibernation. Some devices and motherboards don't like hibernation and will exhibit all manner of funky behaviors with it enabled.

If none of that works, I'd simply bite the bullet and do a clean install of windows. In almost every case where some funky behavior that seemed to have no resolution or cause was happening, a clean install solved the issue. Again, that's your call. If you have to reinstall 7 anyhow, it seems just as easy to do 10 as it does 7. And don't count on the roll back feature in windows 10 to return to your old installation unless you created a system image before upgrading with a utility like Acronis True image, because I've seen about three in ten systems that tried to rollback, repair or restore after upgrading end up being at least temporarily bricked and having to reinstall anyhow except now all your data is gone too.

 

[darrinps]

Again, thanks.

Yes, turned it off and not on. Will follow your suggestions.

If it doesn't work, I'll start taking an inventory of all of the applications I have that I need to completely download and install from scratch and pre-load all of them as time allows onto my secondary drive along with all of the configuration settings I need to have. Then after I do a clean install, assuming I have to, I'll have them all handy.

It MAY not make a difference, but generally speaking, we don't prefer to use the automatic utilities for bios or drivers updating. They are notoriously wrong about release versions being up to date and the update servers are often several months or more behind what's available on the actual product page. In almost every case where somebody told me that their BIOS was up to date, and was using an automatic bios utility, we've discovered that there were newer versions on the support page for the motherboard except in a few cases where the motherboard was fairly old-ish. Often, especially if there has been a known issue with one of the drivers, OR the bios firmware, the will quickly push out a new version that addresses that issue and it won't be reflected in the results on your automatic utility until their update servers are themselves updated, which sometimes gets overlooked for a period of time.

I'd check them manually. Also, installing via utility is often a problem in and of itself. After 30 years of doing this, I never use any automatic utility and neither do any of the other field professionals I know both here on Tom's and in the field. I would go to the page I linked and update each of those drivers manually just to be sure you are in fact on the latest version. It can hurt nothing by doing so and may offer a resolution if there are newer releases than what's on your machine. And never trust the Microsoft drivers. They are generally minimal function drivers meant to offer compatibility with as wide a range of machines as possible, not to specifically unlock or support the particular and specific features of any given device.

It might not help, but in many cases it does. And just to be certain, you DID turn OFF fast startup, not ON, right? I'd also disable hibernation. Some devices and motherboards don't like hibernation and will exhibit all manner of funky behaviors with it enabled.

If none of that works, I'd simply bite the bullet and do a clean install of windows. In almost every case where some funky behavior that seemed to have no resolution or cause was happening, a clean install solved the issue. Again, that's your call. If you have to reinstall 7 anyhow, it seems just as easy to do 10 as it does 7. And don't count on the roll back feature in windows 10 to return to your old installation unless you created a system image before upgrading with a utility like Acronis True image, because I've seen about three in ten systems that tried to rollback, repair or restore after upgrading end up being at least temporarily bricked and having to reinstall anyhow except now all your data is gone too.

 

[Darkbreeze]

Computers. The fun never ends huh? Good luck to you Darrin. If can be of any further help, just let me know.