WIndows 10 not recognising my cores or am i being stupid?

[SpoonKilah]

Hello guys, so to start, i'll show you printscreens of what i mean.

On Windows 8.1 i had realtemp and it showed my Processor (Intel Core I7-3630Qm 2.4ghz) temperature on 4 different spaces (4 different cores i'm assuming) and after the upgrade to windows 10 it shows this: http://prntscr.com/9eyfgs

Also running CPU-Z: http://prntscr.com/9eyfua

And I also ran the Intel Processor Diagnostic Tool: http://prntscr.com/9eygbt

And before you say msconfig>boot>whatever i'll show it now: http://prntscr.com/9eyhb7

^3 is the maximum i can get, but when i pop device manager it shows this: http://prntscr.com/9eyi27


So my question is, is everything running alright or do i really have a problem? And if i really do have one, what shall i do to solve it?

P.S - I'm also running my antivirus scan and malware bytes. Thanks in advance, hope to get a reply.

 

[Lord_Sunday123]

Look under the task manager. It'll show cpu usage per core. If you have a quad core i7, it should show 8 different boxes. If it does show that, you're all good. If it doesn't, then yes you may have a problem.

 

[bailojustin]

Make sure you have hyperthreading enabled, also check in your BIOS this will tell you the truth and how many cores you have.

Also Disable some power saving features like Thermal Throtttling and C1state, as some of them physically turn off a core because the load is so low its not needed to save energy. If its not there you may need a BIOS update, as I can see it says 45TDP

AND PLEASE type power options in search, change from balanced to high performance. upgrading to windows 10 has ruined many users power settings.

 

[mjslakeridge]

You may have to go into the BIOS to enable all of the cores.

 

[SpoonKilah]

Look under the task manager. It'll show cpu usage per core. If you have a quad core i7, it should show 8 different boxes. If it does show that, you're all good. If it doesn't, then yes you may have a problem.

http://prntscr.com/9ez7gm

Says 2 cores and 3 Logic Processors

 

[Lord_Sunday123]

Definitely check bios then. Perhaps reset it. I must admit, Windows not recognizing cores is a new one for me.

 

[SpoonKilah]

Make sure you have hyperthreading enabled, also check in your BIOS this will tell you the truth and how many cores you have.

As I'm running W10, i went to UEFI place, supposedly bios. Not a lot of options though, can't find anything related to hyperthreading, and the box that checks for multi core is enabled...

thanks guys

 

[mjslakeridge]

When you go into device manager, which does show all 8 cores, click on each individual processor to see if it says "the device is working properly". This is indeed a strange one.

Even though you have UEFI, can you still get into the "traditional" BIOS, by restarting the computer and hitting delete? That may have more options. I don't know for sure if this is possible as I am still on Win 8 and not really familiar with UEFI.

 

[bailojustin]

Then lets go ahead and make it easy with a CMOS reset just to freshen things up, Please follow these steps exactly
1.Unplug PSU from wall and turn it off
2.Remove CMOS battery(one looks like a watch) from the MOBO
3. HOLD POWER BUTTON FOR 20 SECONDS SOLID(Important)
4. plug back in cmos battery
5. PLug in psu and boot.

This will reset the BIOS settings so if anything was changed during the update it will revert it, but will do nothing to your actual computer files and stuff. just bios settings.

 

[SpoonKilah]

Then lets go ahead and make it easy with a CMOS reset just to freshen things up, Please follow these steps exactly
1.Unplug PSU from wall and turn it off
2.Remove CMOS battery(one looks like a watch) from the MOBO
3. HOLD POWER BUTTON FOR 20 SECONDS SOLID(Important)
4. plug back in cmos battery
5. PLug in psu and boot.

This will reset the BIOS settings so if anything was changed during the update it will revert it, but will do nothing to your actual computer files and stuff. just bios settings.

Can't I reset it another way? Forgot to mention that it is a laptop and I don't have the toolkit to open it at the moment...

I'm currently waiting for the anti-virus scan to finish, but will definitely try to access the traditional bios.. Also you mentioned a BIOS update that i'm looking into. Will give you feedback in a while.

 

[bailojustin]

Then lets go ahead and make it easy with a CMOS reset just to freshen things up, Please follow these steps exactly
1.Unplug PSU from wall and turn it off
2.Remove CMOS battery(one looks like a watch) from the MOBO
3. HOLD POWER BUTTON FOR 20 SECONDS SOLID(Important)
4. plug back in cmos battery
5. PLug in psu and boot.

This will reset the BIOS settings so if anything was changed during the update it will revert it, but will do nothing to your actual computer files and stuff. just bios settings.

Can't I reset it another way? Forgot to mention that it is a laptop and I don't have the toolkit to open it at the moment...

I'm currently waiting for the anti-virus scan to finish, but will definitely try to access the traditional bios.. Also you mentioned a BIOS update that i'm looking into. Will give you feedback in a while.

No there really is no other way, Just wait and if nothing else works, use it as a last resort. you might have to open er up