Question Windows 10 (Precision) Touchpad issues

[mandroid555]

Hello,
I recently bought a new Windows 10 laptop, and I am facing two issues with the touchpad:
When I use the touchpad in Word for example, when I click (put the insertion point) somewhere on the text and then immediately click somewhere else on the text and continue dragging the cursor, the text gets highlighted from the second insertion point onwards. So basically, this is the "double tap to multi-select option", but I don't want it to work this way - I'm used to the option only activating when I double tap <in the same place> and continue dragging to highlight text, not when I tap on two different places in a short period.
The second issue with the touch pad is that the cursor continues to slide for a very brief moment after I stop moving it as if gliding on ice.
It is difficult to use it, I often miss clicks.
Some time ago I used Ubuntu (on another laptop) and it had the same issue. When I used Windows (7) on the same laptop, everything was fine. So I suppose it's a software issue, in this case on Windows 10.
I suppose these are issues of the Precision Touchpad software. Any ideas how to fix these two issues?
My laptop model is ASUS X509JA.

Thanks in advance.

 

[Ralston18]

Take a close look at the configuration options within the Precision Touchpad software - there may be some applicable choice of options although what is being chosen may not be totally clear/understandable,

Reinstall the Precision Touchpad software and/or applicable drivers. Do so manually via the manufacturers' websites. No third party tools.

Use "WIN" + "I" to go into Windows and check Device options, Ease of Access, Gaming etc. You may find some touchpad related options therein.

And also look in Word. Are you using Microsoft365? The editing performance you describe may be an option somewhere within Word. Some default that simply needs to be turned off or changed.

 

[mandroid555]

Take a close look at the configuration options within the Precision Touchpad software - there may be some applicable choice of options although what is being chosen may not be totally clear/understandable,

Reinstall the Precision Touchpad software and/or applicable drivers. Do so manually via the manufacturers' websites. No third party tools.

Use "WIN" + "I" to go into Windows and check Device options, Ease of Access, Gaming etc. You may find some touchpad related options therein.

And also look in Word. Are you using Microsoft365? The editing performance you describe may be an option somewhere within Word. Some default that simply needs to be turned off or changed.

Tried everything you mentioned, no avail.
Also, maybe I shouldn't have mentioned Word - the same issue occurs everywhere outside Word.

 

[Ralston18]

No problem with respect to Word: you did say "for example".

Knowing that problem occurs elsewhere in other applications is good to know.

Reading back a bit: is there any control over the "click speed"? Or "double-tap" speed?

If you use a mouse instead of the touch pad does the highlighting problem continue? Or change in some manner?

When the process originally worked and you wished to multi-select did you need to hold another key: e.g., CRTL or SHIFT?

What does happen now when you try multi-selection? Even if you do not use it or want to use it.

Visit the ASUS Forums and FAQs. Perhaps someone else has had a similar problem and posted accordingly.

And while there check on the touchpad drivers. There may indeed be some problem there....

Double check that you installed the correct drivers and look to see if perhaps the drivers have been quietly updated.

 

[mandroid555]

No problem with respect to Word: you did say "for example".

Knowing that problem occurs elsewhere in other applications is good to know.

Reading back a bit: is there any control over the "click speed"? Or "double-tap" speed?

If you use a mouse instead of the touch pad does the highlighting problem continue? Or change in some manner?

When the process originally worked and you wished to multi-select did you need to hold another key: e.g., CRTL or SHIFT?

What does happen now when you try multi-selection? Even if you do not use it or want to use it.

Visit the ASUS Forums and FAQs. Perhaps someone else has had a similar problem and posted accordingly.

And while there check on the touchpad drivers. There may indeed be some problem there....

Double check that you installed the correct drivers and look to see if perhaps the drivers have been quietly updated.

Click speed and double click speed doesn't change anything concerning my issue.
Changing insertion point location works okay when I use a mouse (obviously, since moving the cursor requires a constant finger contact on the touchpad, and you don't need to hold the left click on the mouse to move the cursor).
No, I didn't need to hold CTRL/SHIFT when I originally used multi-select.
The issue occurs when multi-select IS turned on. Multi-select is a universal touchpad feature on laptops (so you can multi-select even without a mouse), it's just that it works different on my current laptop.
I checked the drivers, everything is okay.
Pretty sure it's just a matter of software-based tweaking. The question is whether someone has already made an effort to invent the tweak.
I might check/post on the ASUS Forums.

 

[Ralston18]

You can only "tweak" the code if there is something there to tweak. And there may be some other third party software available that will provide the required functionality.

At the always present risk of having that third party break things or worse. Many such apps bring along "friends" of dubious character. Be careful: read the EUAs, watch the check boxes carefully, scan before installing.

No harm in trying an earlier version of the touch pad driver - so give that a try. Manually download via the ASUS website.

Yes: check the ASUS Forums to determine if anyone else is reporting or having similar problems with the touch pad.

If not, the existing laptop touch pad may be defective in some manner.

Where did you purchase the laptop? Start looking into how to submit an RMA via the laptop's warranty plan.

 

[mandroid555]

You can only "tweak" the code if there is something there to tweak. And there may be some other third party software available that will provide the required functionality.

At the always present risk of having that third party break things or worse. Many such apps bring along "friends" of dubious character. Be careful: read the EUAs, watch the check boxes carefully, scan before installing.

No harm in trying an earlier version of the touch pad driver - so give that a try. Manually download via the ASUS website.

Yes: check the ASUS Forums to determine if anyone else is reporting or having similar problems with the touch pad.

If not, the existing laptop touch pad may be defective in some manner.

Where did you purchase the laptop? Start looking into how to submit an RMA via the laptop's warranty plan.

I asked about this on Asus live chat support.
They sent me this link https://dlcdnets.asus.com/pub/ASUS/...isionTouchPad_DCH_ASUS_Z_V11.0.0.32_14660.exe
and told me it'll fix my issue. I asked if it could break anything else, and they told me no, it only affects the touchpad.
I installed it (restarted pc) and it didn't fix the issue. I gave up. However, afterwards, when I tried to lunch an Office program, it said updating office and afterwards it gave me error (0xc0000142). No program could be started.

Do you think the installation they gave me could've caused the Office issue?
Note: I installed this Office two years ago, so I don't exactly know whether the issue was caused by the touchpad installation.

 

[Ralston18]

Could well have been the Asus .exe provided in the link Asus provided..

Look in File History to determine if there were any Microsoft updates (Windows or Office) in the same time frame.

Apparently so but being able to confirm that to be true is important. Especially if there was some failure related to that update or update attempt.

Look in Reliability History and Event Viewer to determine if there are any other related errors.

=======

Regarding the 0xc0000142 error:

https://answers.microsoft.com/en-us...orrectly/8f320d46-4bb2-4caf-980e-d75a81657fc6

If you find no Windows or Office related errors then the Asus driver is suspect.

You can uninstall it and try again with the idea being that the previous attempt (download/install) was corrupted.

If the driver reinstall is unsuccessful then you could try the fix in the above link.

Overall, try to pin down the problem to a more certain cause and then apply the applicable fix.

 

[mandroid555]

Could well have been the Asus .exe provided in the link Asus provided..

Look in File History to determine if there were any Microsoft updates (Windows or Office) in the same time frame.

Apparently so but being able to confirm that to be true is important. Especially if there was some failure related to that update or update attempt.

Look in Reliability History and Event Viewer to determine if there are any other related errors.

=======

Regarding the 0xc0000142 error:

https://answers.microsoft.com/en-us...orrectly/8f320d46-4bb2-4caf-980e-d75a81657fc6

If you find no Windows or Office related errors then the Asus driver is suspect.

You can uninstall it and try again with the idea being that the previous attempt (download/install) was corrupted.

If the driver reinstall is unsuccessful then you could try the fix in the above link.

Overall, try to pin down the problem to a more certain cause and then apply the applicable fix.

Hey,
I actually did a System restore point before I installed the driver. But still, after the system restore the error appeared again. Does this 100% rule out the installation as cause?

Also, note that I changed in Registry Editor "Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Word\Options" LangAutoDetect value 0/1 (I needed this setting for something). But I change the value several times so I don't exactly remember the original value. When the error started occuring it was 0. Now I tried changing it to 1, but the error still appeared. I changed it to 0 again and the error seems to not appear anymore (Note that it doesn't always appear in the first place - it appears, and when I restart laptop it disappears, and when I restart again it appears again, randomly).

I still have to confirm that the error does not appear anymore at all.
But do you think the registry edit was the cause behind the error (Note: I say this solution method when googling :

"If the region is set incorrectly, then it might be a cause for the issue. This is because there are some applications that solely depend on the region of the system. If it is not set to the right region, it will have issues in starting. So, here’s how to change it:

Go to the “Start” section and then search for “Control Panel” in the search box. Then click on the result. After that, go to the top and select the option called “Small Icons” from the “View Category”.

Among the list, go to the option called ‘Region”. Then, from there, go to the tab called “Administrative”. After that, select the option called “Change System Locale”.

Now select the option called “Current System Locale”. From there, choose the region and then finally hit the “OK” button. Restart the system after that and check if you continue to face any further issues or not. "

The System Locale is actually related to the language, so maybe the vlaue change was the reason causing the conflict in Office programs?

 

[Ralston18]

Noted your PM to me.

However, all communications regarding the problem at hand must remain within your thread.

Doing so keeps everyone watching or following "in the loop". And it also acts as a check for some error of omission or commission on my part.

=============

For the most part, Registry editing is to be avoided and only used as a last resort. And that only after full backups (including registry) have been made and proven to be both recoverable and readable.

Registry edits and the subsequent results can be unpredictable.

The Registry is complex: various programs, apps, etc. make changes both documented and undocumented. The Registry itself is not fully documented in many cases.

There are all too many obsolete, incomplete, inapplicable, and simply erroneous Registry fixes offered presented on the web.

That said I did work through my registry following the path you provided. I also did a "Find" using "LangAutoDetect" as the search criteria.

I do not have such a registry setting but I also do not have multiple languages on my computer.

My System Locale (Control Panel) is set as it should be and I am not sure about the impact of doing some test change. Or what might be learned from that test change.

Perhaps someone else with other language settings could carefully look in their registry to determine what value is set for their "AutoLangDetect".

Or has had a similar problem and knows how to fix the problem with Registry edits.

 

[mandroid555]

Noted your PM to me.

However, all communications regarding the problem at hand must remain within your thread.

Doing so keeps everyone watching or following "in the loop". And it also acts as a check for some error of omission or commission on my part.

=============

For the most part, Registry editing is to be avoided and only used as a last resort. And that only after full backups (including registry) have been made and proven to be both recoverable and readable.

Registry edits and the subsequent results can be unpredictable.

The Registry is complex: various programs, apps, etc. make changes both documented and undocumented. The Registry itself is not fully documented in many cases.

There are all too many obsolete, incomplete, inapplicable, and simply erroneous Registry fixes offered presented on the web.

That said I did work through my registry following the path you provided. I also did a "Find" using "LangAutoDetect" as the search criteria.

I do not have such a registry setting but I also do not have multiple languages on my computer.

My System Locale (Control Panel) is set as it should be and I am not sure about the impact of doing some test change. Or what might be learned from that test change.

Perhaps someone else with other language settings could carefully look in their registry to determine what value is set for their "AutoLangDetect".

Or has had a similar problem and knows how to fix the problem with Registry edits.

You think this update could be causing the issue? https://i.snipboard.io/Jcau49.jpg

Edit:
Another thing - my Windows 10 auto-update is turned off - I don't update my OS. Do you think that Office trying to update itself is failing because the OS is not updated?

 

[mandroid555]

Noted your PM to me.

However, all communications regarding the problem at hand must remain within your thread.

Doing so keeps everyone watching or following "in the loop". And it also acts as a check for some error of omission or commission on my part.

=============

For the most part, Registry editing is to be avoided and only used as a last resort. And that only after full backups (including registry) have been made and proven to be both recoverable and readable.

Registry edits and the subsequent results can be unpredictable.

The Registry is complex: various programs, apps, etc. make changes both documented and undocumented. The Registry itself is not fully documented in many cases.

There are all too many obsolete, incomplete, inapplicable, and simply erroneous Registry fixes offered presented on the web.

That said I did work through my registry following the path you provided. I also did a "Find" using "LangAutoDetect" as the search criteria.

I do not have such a registry setting but I also do not have multiple languages on my computer.

My System Locale (Control Panel) is set as it should be and I am not sure about the impact of doing some test change. Or what might be learned from that test change.

Perhaps someone else with other language settings could carefully look in their registry to determine what value is set for their "AutoLangDetect".

Or has had a similar problem and knows how to fix the problem with Registry edits.

Did another Windows (and Office) installation and checked whether there's "LangAutoDetect" key - nope. This seems to be the cause of the issue. I'll remove the key and notify if it indeed fixes the issue.

The driver installation doesn't seem to be the cause because it is the latest driver version anyway from the official site (and I think I had it already installed, I just reinstalled it with the link).

Now, I have issue with the dual boot - instead of the blue Windows Boot Manager screen I get black screen (probably for 30 seconds) and then it boots into the default OS. You can check my other thread.

 

[Ralston18]

Not sure about the update being the cause. What is that "yellow warning" triangle on 2/12/2021.

Also remember that you can right click any given entry for more information that may or may not be helpful.....

In Windows try running "sfc /scannow" (without quotes) via the Command Prompt.

Reference:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

"dism" is another option.

https://www.howtogeek.com/222532/ho...-system-files-with-the-sfc-and-dism-commands/