Windows 10 realtek no sound

[Knabber]

This is a bit complicated... I had a cheap set of speakers on my tower computer and they never produced a lot of sound, but I didn't care because my grandson used the computer and I didn't want it blasting. Unfortunately, my now 6 year old grandson chewed through the speaker wires, he said his tongue tingled, but I now have no sound at all with the new speakers that I bought. I tried uninstalling and reinstalling it and still no sound even though it states that it is working properly. I have gone into device manager and updated the driver and checked 'events' and at the end of all the numbers it says requires further installation. Is there any way to fix this or did he fry the thing??
Any help would be greatly appreciated!

 

[Slashgeek]

Try uninstalling the audio drivers completely and reinstalling them. Also try other speakers or headphones on the same jack. It's possible that hardware damage may have occurred to the sound card, though relatively unlikely.

 

[Knabber]

Try uninstalling the audio drivers completely and reinstalling them. Also try other speakers or headphones on the same jack. It's possible that hardware damage may have occurred to the sound card, though relatively unlikely.

I tried uninstalling and then restarting and it reinstalled Realtek. I had the speakers plugged in the back jack and still no sound. I grabbed a pair of ear buds and tried the headphone jack and no sound there either. I checked events and the description is...

Driver Management concluded the process to install driver hdxcpc.inf_amd64_8c4d6e183cbf8f45\hdxcpc.inf for Device Instance ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003\4&2009AA&0&0001 with the following status: 0x0.

I have no idea what this means and was hoping someone might be able to tell me if it is supposed to be working correctly.
The outlook seems grim. I may have to make up my own dialog to any movies and videos.

 

[modernwar99]

Do you have the correct output device selected in the sound section of the control panel? The realtek ones should be something like "Speakers (Realtek High Definition Audio)"

 

[Knabber]

Do you have the correct output device selected in the sound section of the control panel? The realtek ones should be something like "Speakers (Realtek High Definition Audio)"

It says
Realtek digital output
high definition audio
ready
Its the only device that shows up, other than the speakers.
I double clicked on the above and clicked on supported formats and this shows...
Realtek digital output properties supported properties
DTS audio and Dolby digital are checked

 

[modernwar99]

You want to find the one that says:

Speakers
Realtek High Definition Audio
Ready

and then right click it and "set as default device". When playing audio if you see the green bar going up and down next to the default device but no sound, then the drivers are working properly but the speakers are set up incorrectly.

 

[Knabber]

You want to find the one that says:

Speakers
Realtek High Definition Audio
Ready

and then right click it and "set as default device". When playing audio if you see the green bar going up and down next to the default device but no sound, then the drivers are working properly but the speakers are set up incorrectly.

Its showing that it is the default device with a green checkmark on it and says it is working properly, but still no sound. I don't know how the new speakers can be set up incorrectly as there is only one way to plug it in and its in the designated green hole. I tried right clicking on the Speakers Realtek and a drop down box didn't have set as default, only configure, test, disable, show disabled, show disconnected, about and properties. I went into properties and the only highlighted box for drivers is driver details, the rest are grayed out. I went into realtek audio manager and made sure the speakers are set as the default device. Still no sound.

 

[modernwar99]

Do you have a pair of earbuds or headphones to plug into the jack the speakers are plugged into? Just to make sure everything on the computer side is working properly.

 

[Knabber]

I tried earbuds and still no sound. As I wrote in my first post, I was not getting great sound before my grandson chewed through the speaker wires like a puppy. I would have to hold the speakers up to my ear to hear anything, but I thought it was my ancient speakers. I was hoping downloading windows 10 would remedy the problem after I bought new speakers but no.

 

[modernwar99]

Since the drivers are working, audio device is properly enabled/set up, and there is still no sound, I hate to say it but there is a good chance biting the wires created a short circuit (would explain the tingling he felt on his tongue) and fried the sound chip. You could try picking up a really cheap either internal sound card (would require opening the PC and hooking it up) or an external sound card that just hooks up via USB and using it to test the speakers/earbuds.

 

[Knabber]

Since the drivers are working, audio device is properly enabled/set up, and there is still no sound, I hate to say it but there is a good chance biting the wires created a short circuit (would explain the tingling he felt on his tongue) and fried the sound chip. You could try picking up a really cheap either internal sound card (would require opening the PC and hooking it up) or an external sound card that just hooks up via USB and using it to test the speakers/earbuds.

I tend to think you're right. I think the external sound card would be the easiest for me so I don't have to worry about messing anything else up in the computer. Sincerely, thank you all for your help!