Are you asking about physical tools or software tools/apps?Problem solved! Did I mention that patience is NOT my greatest virtue. All I had to do was wait for about 25 minutes while it gathered up the sys files. It's downloading right now. Apologies for taking up your time. And it did say "Please wait", didn't it?
But while I have your ear.... What kit of tools should I always keep on hand for those cases when I really DO have a problem?