windows 10 sleep issue

[quashie]

I have this issue for several months now. It seems MSI tech support hasn't been helpful at all. The problem is when I put my PC to sleep mode, the PC either reboot or give me blank screen after I attempted wake my PC up using wired mouse or keyboard (press any key).

Attempt made to solve this issue:
1. MSI tech support thought this is motherboard issue. Swapped the motherboard and the sleep problem is still happening.
2. Follow this solution https://www.youtube.com/watch?v=H5812iHhpfQ - no luck.
3. Tried to downgrade Intel Management Engine Interface Driver version 11 to V.9.5.24.1790 1.5M (like other user did), but I got this message when I attempted to install "the computer does not meet minimum requirements for installing the software"
4. I did clean install and update BIOS and OS version. - no luck.

PC:
1. Motherboard MSI Z170 M5 gaming - BIOS version 1.8 - the latest BIOS version
2. Windows 10 Pro Version 1511 OS Build 10586.164

Any suggestion to solve the issue? Thank you in advance

 

[quashie]

It still the same. I think we will wait until the new GPU driver update. We have tried every possible way. So far, I can use hibernation mode at this time. Oh btw, I see there is Windows 7 or Windows 8/10 option on BIOS. Windows 8/10 is the one enabled. I changed it to windows 7 and it didn't help at all.

 

[Darkbreeze]

Well, I think I've exhausted all the possible trains of thought I can think of on the matter. I'm not sure what the problem could be unless it's simply a motherboard or PSU issue.

 

[quashie]

Well, I think I've exhausted all the possible trains of thought I can think of on the matter. I'm not sure what the problem could be unless it's simply a motherboard or PSU issue.

So, I have been back and forth with Asus about my GPU. They do not think it's driver issue. They issue me GPU replacement and we will see how it goes after I replace it. I will keep you update.

 

[Darkbreeze]

I hope that's what's needed. I'd like to see you get this resolved.

 

[quashie]

I haven't replaced the GPU. The GPU should be arrive next week. Now I got USB error issue. Uninstall driver and restart PC -> not solve the issue. Install the newest driver chipset and not solve the issue.

Device USB\VID_0000&PID_0002\6&c739a78&0&3 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0

Location: Port_#0003.Hub_#0002 ---- there is no usb plug-in port 003.
Hardware ID: USB\DEVICE_DESCRIPTOR_FAILURE


Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 4/16/2016 1:29:51 PM
Task Category: None
Level: Error
Keywords:
Description:
Device USB\VID_0000&PID_0002\6&c739a78&0&3 had a problem starting.

 

[Ironsingh]

I have this issue for several months now. It seems MSI tech support hasn't been helpful at all. The problem is when I put my PC to sleep mode, the PC either reboot or give me blank screen after I attempted wake my PC up using wired mouse or keyboard (press any key).

Attempt made to solve this issue:
1. MSI tech support thought this is motherboard issue. Swapped the motherboard and the sleep problem is still happening.
2. Follow this solution https://www.youtube.com/watch?v=H5812iHhpfQ - no luck.
3. Tried to downgrade Intel Management Engine Interface Driver version 11 to V.9.5.24.1790 1.5M (like other user did), but I got this message when I attempted to install "the computer does not meet minimum requirements for installing the software"
4. I did clean install and update BIOS and OS version. - no luck.

PC:
1. Motherboard MSI Z170 M5 gaming - BIOS version 1.8 - the latest BIOS version
2. Windows 10 Pro Version 1511 OS Build 10586.164

Any suggestion to solve the issue? Thank you in advance

I have the same motherboard. I started disabling the controllers (there are two) when I disabled ASMedia controller it stopped looping.

I downloaded the driver over here

https://www.msi.com/Motherboard/support/Z170A-GAMING-M5.html#down-driver&Win10 64

Reinstall ASMedia USB3.0/3.1 Drivers

Fixed it for me.

 

[skydivin]

The only solution that worked for me is: Do not use DisplayPort -- use DVI or VGA. I have a Dell monitor U2713HM, and I believe it may be a bug with the monitor's DisplayPort handshaking.

I have nearly identical specs to the OP but with a Gigabyte motherboard. I have the latest Windows 10 updates which reportedly fix some wake-from-sleep issues. I have also tried multiple video cards, upgraded all system drivers, extensively played with the control panel power and BIOS settings, etc. Even after all of this, I have major resume-from-sleep issues when using DisplayPort only.

The symptoms are: Upon waking the computer from sleep, the monitor either: (1) stays asleep (pulsing power button) or (2) goes into an odd mode where the backlight is on but no pixels are lit (solid power button, does not let you turn it off). The only way to continue working is to kill power to the monitor, sleep or restart the computer, restore monitor power, then wake the computer.

 

[smartenss]

I downloaded the driver over here

https://www.msi.com/Motherboard/support/Z170A-GAMING-M5.html#down-driver&Win10 64

Reinstall ASMedia USB3.0/3.1 Drivers

Fixed it for me.

Thanks, your solution helped me too.
For reference, my PC has Windows 10 1809 and MSI X99a mobo