Windows 10 User account not removed but can't reach it

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8tijmen8

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Apr 29, 2015
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Hi, yesterday I unplugged my keyboard and plugged it back in later, and then my windows crashed and I had to restart it, when I restarted it and it came on the accounts screen Ive seen that all the accounts don't have profile photo's anymore (See photo 1) and the second thing Ive seen is that the account tijmen.rijs@gmail.com changed name to tijmen.rijs@gmail.com and before the crash it was named Tijmen, so I logged in on the tijmen.rijs@gmail.com account and when it was on the desktop Ive seen that all my files,programs and my wallpaper were gone (See photo 2), then I browsed to my C:\Users folder and Ive seen a couple files (see photo 3) I already knew that Gastg, Gastg.Tijmen-Dekstop, Tijmen Rijs and Tijmen.TIJMEN-DESKTOP nothing had to do with the problem the removed account was the folder Tijmen, so I looked in that file and Ive seen more files in there than all the other users file so that's my old account that has been removed, in folder Tijmen I clicked on Desktop and I saw my old desktop folders and programs (See photo 4) but I couldn't acces this account with these desktop stuff on the accounts screen. Also before the crash I were logged into a Microsoft account but it logged my off after the crash and I cant login anymore (See photo 5)

Does someone have tips for me :) would be awesome

PHOTO'S

1: https://imagebin.ca/v/2pkWoozwXe9j
2: https://imagebin.ca/v/2pkXZLGhZrYB
3: https://imagebin.ca/v/2pkY1RRemObz
4: https://imagebin.ca/v/2pkXrS0L6gXj
5: https://imagebin.ca/v/2pka6O6HbTee

Thanks, Tijmen Rijs
 
Solution
Spiritos


To be honest I find it difficult to understand the exact nature of your problem because I think you mix up some terminology, like in the above response you say you can't login to the userfolder of Tijmen. I suppose you mean accessing it and if so, you would get an error message and what is that? Acces denied (probably Admin rights) or is it another error message saying the folder is corrupted or so? Then you continue to write you do can access the folder, so I'm confused.

I also don't understand...
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First tip is to not use that absolute crap login using email account credentials. Switch the system to use regular local user accounts.
http://www.addictivetips.com/windows-tips/switch-from-a-microsoft-account-to-a-local-account-in-windows-10/

Your issue arose because when windows did not shut down properly something got messed up in user profile files.

So your best course of action is to create a new local user account, take ownership of your files form the old account and copy them to your new account.
 
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You cant just make it install with the user file back in.
You simply save the files from that user folder, then reinstall windows, and then copy the files you want into the new user account.

I doubt you need to do a full reinstall of windows, you just need to create a new user account, then move the files from the old account ot the new one (you will likely have to go into folder security settings and take ownership and set permissions).
 
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What is in your program files and program files x86 folder has nothing to do with the user.

You may need to navigate to the folder of the application and add another shortcut to your desktop, but anything running from those folders will run for any user.

There are some programs (like firefox) that store all of your settings in the App Data folder of the user account. You will have to manually find and move that data to the new account after created.
 
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No, it does not work that way.

When a program is installed, it puts files not only in its Program Files folder, but also in program data, appdata, sometimes in windows system folder as well as makes all the changes it needs to make in the windows registry.

Thus without moving all of these other items/creating the registry keys it will not work to just move the Program Files folder.
For anything that is not Open Source you are not going to find a nice laid out list of where all these files/registry keys are, and even if you did it would take significantly longer to do it manually then just reinstalling the program.

If you want to keep settings (like in a game) then every program has its own special way of doing it so you will have to lookup those individually.
 
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Remember that when manually copying your user profile you probably need to enable "hidden files" and "system" files in folder options. Also, when manually copying from Explorer the \Appdata folder either won't or will. Depending on your specifc problem the NTUser.dat/log/ini files should be copied or not (if they're corrupted chances are you'll simply duplicate the problem).

I've been having issues with a locked out account as well and I've been troubleshooting for 9 days until I finally decided to do a Win restore but I agree with @boosted1g in your case it probably isn't necessary.

You do need Admin rights for troubleshooting so make sure you're logged in as one. You mention you can't access your account. Why not? Try opening an elevated prompt and type: net user to look at all accounts. If it's a password issue you can reset it and there are more options (just google for "net user commands". Can you see your account in the registry? HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

You could also try copying the profile with compmgmt.msc from the prompt as well.

Just some thoughts that came to mind.
 
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Whether just creating a new user account or doing a clean install of windows. I would not recommend copying the entire AppData folder, only the items for programs that you specifically need after your researched what you need to copy. Copying the entire folder could cause more damage to your new user account.
 
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To be honest from reading you post I don't understand your exact problem, like why you can't acces your account.

@boosted1g: Agreed. I was simply trying to provide a context of the /user folder and possible "rights" for programs (depending whether they were installed for all users or not.
 
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What do you mean exactly? As far as I understand from your first post your usual account was no longer visible as an option to login from the bootscreen. Is the case?

And do you with "user file" mean your "user folder" in Explorer or/and did you check from configurations/account settings and/or from prompt with "net user" ?
 
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That's right its not visible anymore
with user file I meant that I cant login to the Tijmen folder in Users I can access the folder itselves
When I open net user with Run a black box shows up and disappears immediately.
 
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To be honest I find it difficult to understand the exact nature of your problem because I think you mix up some terminology, like in the above response you say you can't login to the userfolder of Tijmen. I suppose you mean accessing it and if so, you would get an error message and what is that? Acces denied (probably Admin rights) or is it another error message saying the folder is corrupted or so? Then you continue to write you do can access the folder, so I'm confused.

I also don't understand the (elevated) prompt issue you describe. You should at least be able to open the prompt and then type net user which would show you all of the available accounts. If this doesn't show you anything while you're working on Admin level I suspect there are more issues at hand.

So I don't really know where to start troubleshooting with this conflicting information. Still, the advice @boosted1g offered (copying your user account) is a good place to start. You could also consider calling the Microsoft helpdesk as the corrupted account was a MS account right?

But usually copying the account should work, I say "should" because I myself couldn't last week when troubleshooting another issue but each case is different. So you should try creating a new user account first, then reboot (so it becomes active) and then try to copy your corrupted user account to the new one. There are several ways to do this, either through accountmanagement, simply using Explorer, regsitry edits or command prompt. Start with the most simplest one, Here are some options you could look into. The link also shows a way of determining the nature of the corruption through checking in the registry.

I don't know how comfortable you are using the registry so be careful and follow the exact instructions.

Also one thing to consider -in contrary to what @boosted1g mentioned about programs working and being functional for all users, this unfortunately is not always the case (as I experienced myself last week). Some has to do with how you install programs and respective rights and permissions so it is good advice -like he mentioned- to backup some important data from games, databases or what not that you really need because chanches are you'll have to re-install some programs after a succesfull copy of the account.

Lasty, you could also simply decide to delete the corrupted user account (after saving some personal data first) and then just rebuild your new account to your wishes. I don't know if you have really important stuff under that account but adding wallpaper or re-installing a game (after securing the save-games for e.g.) might proof to be easier.

EDIT: I now understand you tried to enter net user from 'Run' in Start where you should run it from '(elevated) prompt'. In this case I figure you're not too familiair with working in the registry and from command prompt so again a fair warning to be careful when you consider exploring options which incorporate these methods.Good luck!
 
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