windows 7 bsod stop error 3b from skype and chrome settings.

[DubzS]

on windows 7 i get BSOD whenever i try to login to skype and when i try to go to settings in google chrome. They both give me a 3b stop error with different parameters beyond the first one. I know most of the time people ask for the dmp files but im unsure as to how i should upload them to share.

 

[Colif]

Download and run this: http://www.resplendence.com/whocrashed
it will look at dump files and spell them out clearer than the duimps do.
Might show cause, normally blames windows for drivers pushing it around

Paste results here

As for dumps, upload them to a cloud server and share the link here. Who crashed just gives less info than the dumps, its a good place to start.

 

[DubzS]

Download and run this: http://www.resplendence.com/whocrashed
it will look at dump files and spell them out clearer than the duimps do.
Might show cause, normally blames windows for drivers pushing it around

Paste results here

As for dumps, upload them to a cloud server and share the link here. Who crashed just gives less info than the dumps, its a good place to start.

sorry for sounding like a complete noob but what should i be pasting and could u tell me some cloud servers i could use because i tried dropbox and i got errors attempting to upload there.

 

[Colif]

ok, when you run whocrashed it shows the details of your errors, copy and paste that in here

Cloud servers.. um, google drive (I use Onedrive since I am on win 10 and its built in). Do you know where the dump files are?

If your system is set to create a dump file you will normally find it in the root of your C drive.
A dump file cannot be created unless there is at least a nominal pagefile on the drive.
The system has to be set to create a memory dump. The default is to create a memory dump but systems are set up not to do this.
To view your settings select Start, Control Panel, System, Advanced System Settings, Advanced, StartUp and Recovery, Settings, System Failure, Write debugging information, scroll for options. Don't forget the Apply button.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/locate-dump-files/a6ad18df-70a8-4c53-8596-797b63bd35e7?auth=1

 

[DubzS]

ok, when you run whocrashed it shows the details of your errors, copy and paste that in here

Cloud servers.. um, google drive (I use Onedrive since I am on win 10 and its built in). Do you know where the dump files are?

If your system is set to create a dump file you will normally find it in the root of your C drive.
A dump file cannot be created unless there is at least a nominal pagefile on the drive.
The system has to be set to create a memory dump. The default is to create a memory dump but systems are set up not to do this.
To view your settings select Start, Control Panel, System, Advanced System Settings, Advanced, StartUp and Recovery, Settings, System Failure, Write debugging information, scroll for options. Don't forget the Apply button.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/locate-dump-files/a6ad18df-70a8-4c53-8596-797b63bd35e7?auth=1

this is what i get from whocrashed. i believe those are all from just bluescreening off skype. also no luck on google drive it says i dont have permission to open file when i try to upload. I'm gonna go bluescreen from google settings and see if whocrashed changes and ill paste another one.

edit: i tried updating the drive both by searching for an update (which i dont think i actually found) and i also went into device manage and uninstalled the driver and restarted my computer but no luck.

Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Wed 4/27/2016 9:26:35 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\042716-19203-01.dmp
This was probably caused by the following module: asmtxhci.sys (asmtxhci+0x1DE8C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800421DE8C, 0xFFFFF880079CBD60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\windows\system32\drivers\asmtxhci.sys
product: ASMedia USB 3.1 Host Drivers
company: ASMedia Technology Inc
description: ASMEDIA XHCI Host Controller Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: asmtxhci.sys (ASMEDIA XHCI Host Controller Driver, ASMedia Technology Inc).
Google query: ASMedia Technology Inc SYSTEM_SERVICE_EXCEPTION



On Wed 4/27/2016 9:26:35 AM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: asmtxhci.sys (asmtxhci+0x1DE8C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800421DE8C, 0xFFFFF880079CBD60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\windows\system32\drivers\asmtxhci.sys
product: ASMedia USB 3.1 Host Drivers
company: ASMedia Technology Inc
description: ASMEDIA XHCI Host Controller Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: asmtxhci.sys (ASMEDIA XHCI Host Controller Driver, ASMedia Technology Inc).
Google query: ASMedia Technology Inc SYSTEM_SERVICE_EXCEPTION



On Wed 4/27/2016 9:05:46 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\042716-25989-01.dmp
This was probably caused by the following module: asmtxhci.sys (asmtxhci+0x1DE8C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88004322E8C, 0xFFFFF88003B5ED60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\windows\system32\drivers\asmtxhci.sys
product: ASMedia USB 3.1 Host Drivers
company: ASMedia Technology Inc
description: ASMEDIA XHCI Host Controller Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: asmtxhci.sys (ASMEDIA XHCI Host Controller Driver, ASMedia Technology Inc).
Google query: ASMedia Technology Inc SYSTEM_SERVICE_EXCEPTION

 

[Colif]

Is this a laptop or a desktop? hoime made or brand name?

Either the maker of pc or motherboard makers web site should have the USB drivers you are after

 

[DubzS]

Is this a laptop or a desktop? hoime made or brand name?

Either the maker of pc or motherboard makers web site should have the USB drivers you are after

desktop and it is brand name. also the chrome bsod was the same thing.

http://

thats the page for my desktop. so i just download the usb driver and run the setup?

what happens if it doesnt fix anything?

 

[Colif]

We worry about that if it doesn't. Half BSOD can be solved with the right drivers.

 

[DubzS]

We worry about that if it doesn't. Half BSOD can be solved with the right drivers.

well i ran the setup everything went fine tried to open up skype again and bsod with the same error as usual.

 

[Colif]

Funny you mention skype, follow suggestions here: https://community.skype.com/t5/Windows-desktop-client/System-Service-Exception-asmtxhci-sys/td-p/4139428

 

[DubzS]

Funny you mention skype, follow suggestions here: https://community.skype.com/t5/Windows-desktop-client/System-Service-Exception-asmtxhci-sys/td-p/4139428

wow that worked and its funny cuz i think i saw that thread the first time i tried to fix it and instead of downloading the drivers (or i did it wrong) i just downloaded an older version of skype.

thank you so much.

 

[Colif]

and same for chrome - you not alone: Sane error

try running Driver Booster and grab all the new drivers you don't have. I wouldn't let it install network drivers - go get them yourself - but its fairly safe for everything else.

 

[DubzS]

and same for chrome - you not alone: Sane error

try running Driver Booster and grab all the new drivers you don't have. I wouldn't let it install network drivers - go get them yourself - but its fairly safe for everything else.

jsut installing the drivers from the skype thread fixed both problems for me. I already had driver booster too. thank you again.

 

[Colif]

glad to help