[citation][nom]hellwig[/nom]Has anyone ever called Window's tech support? I called once years ago, but only because my OEM tech support was giving me the run-around. Of course, they told me they couldn't help me, and that was that.In 15+ years of Windows computing, that was the only time I ever even thought of calling Microsoft. I'm just wondering how often people do it. Does the average consumer buying that fancy box at Best Buy even know Microsoft has tech support? Besides resetting a user password, what reason could you have for calling them? I doubt they help with 3rd party drivers or software, which is what most people run anyway.[/citation]
I can't really comment on their tech support today, since it is primarily outsourced to India; however, I used to do tech support for Microsoft back in the days of Windows 95, 98, ME and I did XP support for the first couple years. We helped customers with OEM versions of Windows all the time, they just had to pay the $35 per incident fee (which is actually a smokin deal for tech support.) Also, we would NEVER reset passwords to get someone in to an account they locked themselves out of (for obvious security reasons), and the majority if the issues we dealt with involved third-party software/drivers. I can't tell you how many hours I spent installing drivers, fixing the TCP/IP stack after AOL's software broke it, or fixing WINSOCK keys due to third-party junk getting added. Microsoft has countless internal documents (we called them solution objects) on how to fix issues with third-party software which have nothing to do with a Windows problem.