[citation][nom]hellwig[/nom]Has anyone ever called Window's tech support? I called once years ago, but only because my OEM tech support was giving me the run-around. Of course, they told me they couldn't help me, and that was that.In 15+ years of Windows computing, that was the only time I ever even thought of calling Microsoft. I'm just wondering how often people do it. Does the average consumer buying that fancy box at Best Buy even know Microsoft has tech support? Besides resetting a user password, what reason could you have for calling them? I doubt they help with 3rd party drivers or software, which is what most people run anyway.[/citation]
I use to work in Windows support about 10 years ago, some how I doubt you were given a "sorry we can't help you," without you first saying, "sorry, I'm not going to pay for support," because Microsoft will support OEM versions, but they will charge you to get that support (back when I was working in Windows support, ten years ago, it was $35 per incident + long distance charges as the OEM line was not a 800 number).
As to how often people call windows support, I've saw numbers listed around one hundred thousand a day ten years ago (sometimes a little more, sometimes a little less) with each tech taking between 15 to 25 callls a day (sometimes more, sometimes less, all depending on what calls people got).
And yes, the typical user should know that there is support as it is typically listed on the back of the box, in the documentation in the box, as well as on the website.
You'd also be surprised with what Microsoft support will help people with. There are a lot of subsystems within Windows that Windows support does cover and the SEs will do what they can to help out. They will try to help get hardware/software working, but they do put a disclaimer upfront to the person getting support that they can only help with adding and removing the drivers/software through MS wizards, if there are still issues with getting the hardware/software working properly after doing that they do point the person to the manufacturer, give the phone numbers for support, and try to make sure that the customer knows what needs to happen next in the way of support from the manufacturer.