My computer has two bad "behaviours":
1) Keeps randomly restarting.
2) When I shut down via menu, it doesn´t shut down but restarts.
There is no BSOD in both cases. When it starts again doesn´t show any error message in both cases
In Safe Mode it doesn´t happen and when I run UBUNTU via optical drive and it doesn´t happen either.
My computer was made in the beginning of 2012 by myself:
System summary:
Windows 7 Home Premium Edition Service Pack 1 build 7601 (64-bit),
1 x Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz,
11.7GB RAM,
Intel(R) HD Graphics,
2 x 1397GB HDD - 1 x 1863GB HDD,
CD-RW/DVDRW/BD-RE - CD-RW/DVDRW,
General:
System Name: MW-PC
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Name: P8Z68-V LX
Motherboard Version: Rev X.0x
Motherboard Serial Number: MT7018K21605602
BIOS Manufacturer: American Megatrends Inc.
BIOS Version: 4003
BIOS Release Date: 08/22/2012
CPU:
CPU manufacturer: Genuine Intel
CPU Type: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
CPUID: Family 6, Model 2A, Stepping 7
Physical CPU's: 1
Cores per CPU: 4
Hyperthreading: Disabled
CPU features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 DEP PAE Intel64 VMX SMX Turbo AES
Clock frequencies:
- Measured CPU speed: 3110.7 MHz [Turbo: 3411.7MHz]
- Multiplier: x31.0 [Turbo: x34.0]
- Base Clock: 100.0 MHz
Multiplier range: Min: x16, Max non turbo: x31 [Turbo: 4C: x32, 3C: x33, 2C: x33, 1C: x34]
Cache per CPU package:
- L1 Instruction Cache: 4 x 32 KB
- L1 data cache: 4 x 32 KB
- L2 cache: 4 x 256 KB
- L3 cache: 6 MB
Memory
Total Physical Memory: 11991MB
Available Physical Memory: 10137MB
Memory devices:
Slot 1:
- 4GB DDR3 SDRAM PC3-12800
- Kingston 9905403-437.A01LF
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Slot 2:
- 2GB DDR3 SDRAM PC3-12800
- Kingston 9905403-171.A00LF, serial#: 1493420106
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Slot 3:
- 4GB DDR3 SDRAM PC3-12800
- Kingston 9905403-437.A01LF
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Slot 4:
- 2GB DDR3 SDRAM PC3-12800
- Kingston 9905403-171.A00LF, serial#: 1946385423
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Virtual memory: C:\pagefile.sys (allocated base size 11990MB)
Graphics
Intel(R) HD Graphics
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Memory: 2300MB
BIOS: Intel Video BIOS
Driver provider: Intel Corporation
Driver version: 9.17.10.2932
Driver date: 12-12-2012
Monitor 1: 1680x1050x32 59Hz (Primary monitor)
Disk volumes
C: Local drive, NTFS, (1397.26GB total, 984.16GB free)
D: Local drive, Musicas, NTFS, (1863.01GB total, 433.65GB free)
E: Local drive, Storage, NTFS, (1397.26GB total, 620.90GB free)
F: Optical drive, V696, CDFS
G: Optical drive, V513, CDFS
K: Local drive, SAMSUNG, NTFS, (931.50GB total, 473.91GB free)
Disk drives
Disk drive: Model: ST1500DL001-9VT15L Serial: 9VS0YJHZ (Disk: 1, Size: 1397.26GB, Volumes: C)
Disk drive: Model: ST2000DM001-9YN164 Serial: 5YD4J333 (Disk: 2, Size: 1863.01GB, Volumes: D)
Disk drive: Model: ST31500341AS Serial: Z1E0G4K8 (Disk: 0, Size: 1397.26GB, Volumes: E)
Disk drive: Model: Samsung M3 Portable USB Device Serial: C8062G14AAAX2Z (Disk: 3, Size: 931.50GB, Volumes: K)
Optical drives
G: HL-DT-ST BD-RE BH10LS30 (CD-RW/DVDRW/BD-RE)
F: HL-DT-ST DVDRAM GH20NS15 (CD-RW/DVDRW)
Network
Realtek PCIe GBE Family Controller (Speed: 100Mb/s) (MAC: 14😀A:E9:F4:C1:7A)
Ports
Communications Port: COM1 - RS232 Serial Port (max Baud rate: 115200)
Keyboard Port: PS/2 connector
USB
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
- HP Deskjet 4620 series (SN: CN2BR214CK05TN)
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
- V Micro. Corp. PC Camera
- A4Tech Wireless Battery Free Optical Mouse
- JMicron Samsung M3 Portable (SN: 00000000011E0F98)
ASMedia XHCI Controller
PSU - Zalman ZM-500- HP
Cooler CPU - Zalman CNP 510 X
What I Already did:
a) Updated BIOS
b) Cleanned all temp files and run softwares to clean malwares e adwares. Run anti-vírus via Linux - AVG Rescue CD and WEB - Eset
c) Changed CMOS battery
d) Cleanned all the Fans, motherboard a case
e) Checked all wires and connection. Change power cables to HDDs.
f) Windows 7 Home Premium Original Clean Install (Formated the system HDD)
g) Installed all the motherboard drivers via ASUS site - the most recent ones
h) Installed Windows Office 2007 original install + AVAST free anti virus
i) Run MEMTEST86 during 15 hours and 11 minutes - 18 passs - no error - Run CHKDSK in the system hdd - no error
j) All work I did with an open case - No overheating
k) When I run UBUNTU for the first time I left the computer running for more than 15 hours - no error, no restarting. In the second time I run form more than 9 hours running some memory and CPU testes - no error, no restarting
l) All the web recomendations - No automatic restarts after crash - switch off buttom to shut down, computer iun performance mode (no sleeping), minidump record, and no wake up via network adapter. Installed o WhoCrashed. As I don´t get any BSOD, nothing to read on WhoCrashed !!!
m) Installed and run Burn-in for one hour. The worst case for CPU temperature was 48 celcius degrees. no error, no restaring.
n) In my point of view I may have windows problems, drivers problems (wich ones?) and HDD problems (where the system is). I don´t think I have PSU problems (it doesn´t crash on UBUNTU, in Windows SAFE MODE, 15 hours running MEMTEST86)
o) Som results from Event Viewer: Administrative Events:
Event 6008 - EventLog
The previous system shutdown at 11:03:54 on 28/04/2013 was unexpected.
The previous system shutdown at 11:43:20 on 28/04/2013 was unexpected.
The previous system shutdown at 23:40:58 on 28/04/2013 was unexpected
The previous system shutdown at 13:08:56 on 29/04/2013 was unexpected
The previous system shutdown at 14:25:13 on 29/04/2013 was unexpected.
The previous system shutdown at 14:57:39 on 29/04/2013 was unexpected.
The previous system shutdown at 15:41:04 on 29/04/2013 was unexpected
The previous system shutdown at 17:05:23 on 29/04/2013 was unexpected
The previous system shutdown at 17:37:50 on 29/04/2013 was unexpected.
The previous system shutdown at 19:45:04 on 29/04/2013 was unexpected
The previous system shutdown at 20:17:22 on 29/04/2013 was unexpected.
The previous system shutdown at 20:58:43 on 29/04/2013 was unexpected
The previous system shutdown at 21:35:28 on 29/04/2013 was unexpected.
The previous system shutdown at 22:08:21 on 29/04/2013 was unexpected.
The previous system shutdown at 22:41:01 on 29/04/2013 was unexpected.
The previous system shutdown at 17:23:22 on 30/04/2013 was unexpected.
The previous system shutdown at 18:06:25 on 30/04/2013 was unexpected
The previous system shutdown at 18:40:08 on 30/04/2013 was unexpected.
The previous system shutdown at 19:27:22 on 30/04/2013 was unexpected
The previous system shutdown at 22:35:07 on 30/04/2013 was unexpected
The previous system shutdown at 09:26:55 on 01/05/2013 was unexpected.
Event 41 - Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
28/04/2013 - 11:06:20
28/04/2013 - 11:45:06
28/04/2013 - 23:42:20
29/04/2013 - 13:10:10
29/04/2013 - 14:26:39
29/04/2013 - 14:59:01
29/04/2013 - 15:42:37
29/04/2013 - 17:07:20
29/04/2013 - 17:40:23
29/04/2013 - 19:46:07
29/04/2013 - 20:18:13
29/04/2013 - 21:00:28
29/04/2013 - 21:37:21
29/04/2013 - 22:10:01
29/04/2013 - 22:42:52
29/04/2013 - 23:44:58
30/04/2013 - 17:24:55
30/04/2013 - 18:08:08
30/04/2013 - 18:41:06
30/04/2013 - 22:02:07
30/04/2013 - 22:36:24
01/05/2013 - 09:28:14
All details from Error 41 are the same:
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
1) Keeps randomly restarting.
2) When I shut down via menu, it doesn´t shut down but restarts.
There is no BSOD in both cases. When it starts again doesn´t show any error message in both cases
In Safe Mode it doesn´t happen and when I run UBUNTU via optical drive and it doesn´t happen either.
My computer was made in the beginning of 2012 by myself:
System summary:
Windows 7 Home Premium Edition Service Pack 1 build 7601 (64-bit),
1 x Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz,
11.7GB RAM,
Intel(R) HD Graphics,
2 x 1397GB HDD - 1 x 1863GB HDD,
CD-RW/DVDRW/BD-RE - CD-RW/DVDRW,
General:
System Name: MW-PC
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Name: P8Z68-V LX
Motherboard Version: Rev X.0x
Motherboard Serial Number: MT7018K21605602
BIOS Manufacturer: American Megatrends Inc.
BIOS Version: 4003
BIOS Release Date: 08/22/2012
CPU:
CPU manufacturer: Genuine Intel
CPU Type: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
CPUID: Family 6, Model 2A, Stepping 7
Physical CPU's: 1
Cores per CPU: 4
Hyperthreading: Disabled
CPU features: MMX SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 DEP PAE Intel64 VMX SMX Turbo AES
Clock frequencies:
- Measured CPU speed: 3110.7 MHz [Turbo: 3411.7MHz]
- Multiplier: x31.0 [Turbo: x34.0]
- Base Clock: 100.0 MHz
Multiplier range: Min: x16, Max non turbo: x31 [Turbo: 4C: x32, 3C: x33, 2C: x33, 1C: x34]
Cache per CPU package:
- L1 Instruction Cache: 4 x 32 KB
- L1 data cache: 4 x 32 KB
- L2 cache: 4 x 256 KB
- L3 cache: 6 MB
Memory
Total Physical Memory: 11991MB
Available Physical Memory: 10137MB
Memory devices:
Slot 1:
- 4GB DDR3 SDRAM PC3-12800
- Kingston 9905403-437.A01LF
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Slot 2:
- 2GB DDR3 SDRAM PC3-12800
- Kingston 9905403-171.A00LF, serial#: 1493420106
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Slot 3:
- 4GB DDR3 SDRAM PC3-12800
- Kingston 9905403-437.A01LF
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Slot 4:
- 2GB DDR3 SDRAM PC3-12800
- Kingston 9905403-171.A00LF, serial#: 1946385423
- XMP: 1.65V, Clk: 800.0MHz, Timings 9-9-9-27
Virtual memory: C:\pagefile.sys (allocated base size 11990MB)
Graphics
Intel(R) HD Graphics
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Memory: 2300MB
BIOS: Intel Video BIOS
Driver provider: Intel Corporation
Driver version: 9.17.10.2932
Driver date: 12-12-2012
Monitor 1: 1680x1050x32 59Hz (Primary monitor)
Disk volumes
C: Local drive, NTFS, (1397.26GB total, 984.16GB free)
D: Local drive, Musicas, NTFS, (1863.01GB total, 433.65GB free)
E: Local drive, Storage, NTFS, (1397.26GB total, 620.90GB free)
F: Optical drive, V696, CDFS
G: Optical drive, V513, CDFS
K: Local drive, SAMSUNG, NTFS, (931.50GB total, 473.91GB free)
Disk drives
Disk drive: Model: ST1500DL001-9VT15L Serial: 9VS0YJHZ (Disk: 1, Size: 1397.26GB, Volumes: C)
Disk drive: Model: ST2000DM001-9YN164 Serial: 5YD4J333 (Disk: 2, Size: 1863.01GB, Volumes: D)
Disk drive: Model: ST31500341AS Serial: Z1E0G4K8 (Disk: 0, Size: 1397.26GB, Volumes: E)
Disk drive: Model: Samsung M3 Portable USB Device Serial: C8062G14AAAX2Z (Disk: 3, Size: 931.50GB, Volumes: K)
Optical drives
G: HL-DT-ST BD-RE BH10LS30 (CD-RW/DVDRW/BD-RE)
F: HL-DT-ST DVDRAM GH20NS15 (CD-RW/DVDRW)
Network
Realtek PCIe GBE Family Controller (Speed: 100Mb/s) (MAC: 14😀A:E9:F4:C1:7A)
Ports
Communications Port: COM1 - RS232 Serial Port (max Baud rate: 115200)
Keyboard Port: PS/2 connector
USB
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
- HP Deskjet 4620 series (SN: CN2BR214CK05TN)
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
- V Micro. Corp. PC Camera
- A4Tech Wireless Battery Free Optical Mouse
- JMicron Samsung M3 Portable (SN: 00000000011E0F98)
ASMedia XHCI Controller
PSU - Zalman ZM-500- HP
Cooler CPU - Zalman CNP 510 X
What I Already did:
a) Updated BIOS
b) Cleanned all temp files and run softwares to clean malwares e adwares. Run anti-vírus via Linux - AVG Rescue CD and WEB - Eset
c) Changed CMOS battery
d) Cleanned all the Fans, motherboard a case
e) Checked all wires and connection. Change power cables to HDDs.
f) Windows 7 Home Premium Original Clean Install (Formated the system HDD)
g) Installed all the motherboard drivers via ASUS site - the most recent ones
h) Installed Windows Office 2007 original install + AVAST free anti virus
i) Run MEMTEST86 during 15 hours and 11 minutes - 18 passs - no error - Run CHKDSK in the system hdd - no error
j) All work I did with an open case - No overheating
k) When I run UBUNTU for the first time I left the computer running for more than 15 hours - no error, no restarting. In the second time I run form more than 9 hours running some memory and CPU testes - no error, no restarting
l) All the web recomendations - No automatic restarts after crash - switch off buttom to shut down, computer iun performance mode (no sleeping), minidump record, and no wake up via network adapter. Installed o WhoCrashed. As I don´t get any BSOD, nothing to read on WhoCrashed !!!
m) Installed and run Burn-in for one hour. The worst case for CPU temperature was 48 celcius degrees. no error, no restaring.
n) In my point of view I may have windows problems, drivers problems (wich ones?) and HDD problems (where the system is). I don´t think I have PSU problems (it doesn´t crash on UBUNTU, in Windows SAFE MODE, 15 hours running MEMTEST86)
o) Som results from Event Viewer: Administrative Events:
Event 6008 - EventLog
The previous system shutdown at 11:03:54 on 28/04/2013 was unexpected.
The previous system shutdown at 11:43:20 on 28/04/2013 was unexpected.
The previous system shutdown at 23:40:58 on 28/04/2013 was unexpected
The previous system shutdown at 13:08:56 on 29/04/2013 was unexpected
The previous system shutdown at 14:25:13 on 29/04/2013 was unexpected.
The previous system shutdown at 14:57:39 on 29/04/2013 was unexpected.
The previous system shutdown at 15:41:04 on 29/04/2013 was unexpected
The previous system shutdown at 17:05:23 on 29/04/2013 was unexpected
The previous system shutdown at 17:37:50 on 29/04/2013 was unexpected.
The previous system shutdown at 19:45:04 on 29/04/2013 was unexpected
The previous system shutdown at 20:17:22 on 29/04/2013 was unexpected.
The previous system shutdown at 20:58:43 on 29/04/2013 was unexpected
The previous system shutdown at 21:35:28 on 29/04/2013 was unexpected.
The previous system shutdown at 22:08:21 on 29/04/2013 was unexpected.
The previous system shutdown at 22:41:01 on 29/04/2013 was unexpected.
The previous system shutdown at 17:23:22 on 30/04/2013 was unexpected.
The previous system shutdown at 18:06:25 on 30/04/2013 was unexpected
The previous system shutdown at 18:40:08 on 30/04/2013 was unexpected.
The previous system shutdown at 19:27:22 on 30/04/2013 was unexpected
The previous system shutdown at 22:35:07 on 30/04/2013 was unexpected
The previous system shutdown at 09:26:55 on 01/05/2013 was unexpected.
Event 41 - Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
28/04/2013 - 11:06:20
28/04/2013 - 11:45:06
28/04/2013 - 23:42:20
29/04/2013 - 13:10:10
29/04/2013 - 14:26:39
29/04/2013 - 14:59:01
29/04/2013 - 15:42:37
29/04/2013 - 17:07:20
29/04/2013 - 17:40:23
29/04/2013 - 19:46:07
29/04/2013 - 20:18:13
29/04/2013 - 21:00:28
29/04/2013 - 21:37:21
29/04/2013 - 22:10:01
29/04/2013 - 22:42:52
29/04/2013 - 23:44:58
30/04/2013 - 17:24:55
30/04/2013 - 18:08:08
30/04/2013 - 18:41:06
30/04/2013 - 22:02:07
30/04/2013 - 22:36:24
01/05/2013 - 09:28:14
All details from Error 41 are the same:
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
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