Windows 8.1 freezing on shutdown

[xero99]

Hi, my PC has started to freeze when shutting down. It doesn't happen all the time, but a lot of the time. I have to turn it off manually by holding down the power button. It's getting really annoying and i have no idea what's causing it. Please can anyone advise how to fix this or find the cause of the problem?
Sytem specs:
FX8350
ASUS M5A97 R2.0
Corsair vengeance 2x4GB DDR3 @1600MHz
Gigabyte R9 270X
XFX PRO 550W PSU

All my drivers are up to date and i built the PC myself.

 

[dodger46]

Do you have a Wireless Adapter for connecting to the 'net?

Yes, i do

Open Device Manager/Network adapters and double click your Network adapter. Choose advanced tab and in Properties look for Power Saving option and check to see if it's 'Always on'

 

[xero99]

Under power management 'allow the computer to turn of this device to save power' was already ticked. Under advanced there are things like shut down wake on lan an energy efficient ethernet which are enabled and i'm not sure what they do but theres no clear power saving option.

 

[dodger46]

Under power management 'allow the computer to turn of this device to save power' was already ticked. Under advanced there are things like shut down wake on lan an energy efficient ethernet which are enabled and i'm not sure what they do but theres no clear power saving option.

Hmmm. I feel we're getting close, but not quite there yet! Try updating the adapter driver just in case...

 

[xero99]

Yes, we're definitely making progress. All my drivers are already up to date, i could try rolling the adapter driver back but that might not help.

 

[dodger46]

Yes, we're definitely making progress. All my drivers are already up to date, i could try rolling the adapter driver back but that might not help.

Perhaps try disabling the Adapter in Networking and Sharing to see if the machine shuts down normally with it off...then you know you're in the right area...

 

[xero99]

Yes, we're definitely making progress. All my drivers are already up to date, i could try rolling the adapter driver back but that might not help.

Perhaps try disabling the Adapter in Networking and Sharing to see if the machine shuts down normally with it off...then you know you're in the right area...

I disabled the network adapters and have been able to perform five successful shut downs in a row! I guess we've probably found the issue unless that was just luck. Now we could do with finding out how to stop the network adapter freezing the shutdown process while it's enabled?

 

[dodger46]

I ran SFC again after doing what you suggested and it found no problems! I'll update this thread again when i find out if this has fixed my shutdown issue.

If it's USB just unplug it, but a PCI unit a little trickier. Apart from uninstalling the driver and re-installing I can't think of much else to do...

 

[johnbl]

edit:
you can confirm the problem as being a particular service by
run cmd.exe as a admin, run
net.exe start
this will provide a list of the services running
then you can
net stop "the service you want to stop"
then see if your shutdown works as expected, use the quotes around the service name if there is a space in the friendly name.

if it is not that, I would block the card from the network by doing a ipconfig /release command and see if it will shutdown
(a service still may block the shutdown)

sounds like you have a service running that is sharing streaming media and tells the system not to sleep.
powercfg /energy
or the powercfg.exe /requests should show the name.

Streaming media often will block sleep so they can stream to other devices on the network.

Most often fix:
control panel->hardware and sounds->power options->change plan settings>change
this will bring up power options dialog, scroll down to multimedia settings, expand when sharing media
select Allow the computer to sleep, select apply

Yes, we're definitely making progress. All my drivers are already up to date, i could try rolling the adapter driver back but that might not help.

Perhaps try disabling the Adapter in Networking and Sharing to see if the machine shuts down normally with it off...then you know you're in the right area...

I disabled the network adapters and have been able to perform five successful shut downs in a row! I guess we've probably found the issue unless that was just luck. Now we could do with finding out how to stop the network adapter freezing the shutdown process while it's enabled?

 

[xero99]

I ran SFC again after doing what you suggested and it found no problems! I'll update this thread again when i find out if this has fixed my shutdown issue.

If it's USB just unplug it, but a PCI unit a little trickier. Apart from uninstalling the driver and re-installing I can't think of much else to do...

It's a PCI unit, i'll try re-installing the driver and until we find out how to fix it permanently i'll disable it before i shut down

 

[semperaye]

Thanx! This was also a problem I was having on windows 8.1. In addition however, the computer screen would go into sleep mode when I selected sleep, but the rest of the pc kept running. I downgraded my network adapter driver to the old one that was on my MB CD, and wala!

 

[marcgarcia322]

well hello this is my first time posting here ,
i was having this same issue . when reinstalling the wlan driver (wifi) after retyping the password it would ask if i wanted to make my pc visable to the network . well normally i say yes and would use networking but after going through the above steps
it became apparent that the problem was networking between my computers on the network . so upon uninstalling and reinstalling the driver this time i chose not to make my pc visable on the network when it asked and now my pc seems to be shutting down just fine now . thank you for this thread it was a big help

 

[shaunak1]

Hey xero99 I m Sufered from actual this same problem freezing on shutdown ,Then I Simply Change the Power Option Plane to High Performence. Then it will work fine !
Should you try this.

 

[Morden2004]

Yes, we're definitely making progress. All my drivers are already up to date, i could try rolling the adapter driver back but that might not help.

Perhaps try disabling the Adapter in Networking and Sharing to see if the machine shuts down normally with it off...then you know you're in the right area...

I disabled the network adapters and have been able to perform five successful shut downs in a row! I guess we've probably found the issue unless that was just luck. Now we could do with finding out how to stop the network adapter freezing the shutdown process while it's enabled?

In my case it was the network adapters. I disabled all unused (wi-fi, Bluetooth, VPN) and that fixed the 'hang on shutdown' problems. A big thankyou to everyone who contributed.

System: ASUS CG-8480 Win8.1