- Jul 25, 2012
- 24
- 0
- 10,510
(Hopefully I put this in the right category!)
Hey everyone,
I have an HP Envy m6-1205dx running Windows 8.1 (Upgraded from 8 via the Store app). I have no issues putting this laptop to sleep, hibernating it, shutting it down, or rebooting it (from Windows). Though, if I leave it in any of these states for an extended period of time, I get a BSOD whenever I try to wake it, or cold boot it. Like the title says, it's a memory-related issue. As a lot of you know, Windows 8 (and 8.1) tries to make BSOD's more user-friendly by collecting error information for future troubleshooting. Whenever this happens in my case, it does reach 100%, though it hangs indefinitely from then on. Upon hard-resetting it, it boots normally afterwards (albeit a bit slower than it should), after which Windows operates without issues.
This occurs every time I try to wake it from sleep, hibernation, or cold-booting. Reboots via Windows are fine.
I tried poking around online (to little avail) about the issue. Some forum threads suggested that AMD CCC was the culprit. Just in case, I did do a clean uninstall of any and all AMD drivers, and re-installed the latest version (I also tried older versions, as well as the latest betas). This didn't help anything whatsoever.
I've tried BlueScreenViewer, and narrowed the causes down to "tm.sys" and "ntoskrnl.exe".
On a side note, I wondered if simply replacing those two files (which I couldn't find anywhere) would solve it...
I have Windows set to create a full memory dump, not just a minidump. For experiment's sake, I did have Windows create a minidump, which I can share if need be. (I'd share the full dump, but it's ~5.5GB!)
If that link is broken for whatever reason, I'll be glad to e-mail the file directly.
I've tried the following:
- Startup repair (took about an hour to *attempt* repairs, then failed)
- Uninstalling applications that may use non-paged memory (using IOBit Uninstaller, just to be sure)
- Using CCleaner to remove any unused/empty registry keys
- Updating various drivers via Device Manager
- Removing and reinstalling RAM
I don't have any system restore points that go back far enough.
If I can help it, I would really rather not do a clean install/factory reset.
If it matters any, this laptop's specifications are as follows:
CPU: AMD A10-4600M
GPU: AMD Radeon HD 7660G
RAM: 6GB (2GB + 4GB, @ 1600MHz)
HDD: 750GB, 5400RPM
OS: Windows 8.1 (Upgraded from 8 via the Store, as I said previously)
I'm out of ideas here, so any and all help is greatly appreciated!
Hey everyone,
I have an HP Envy m6-1205dx running Windows 8.1 (Upgraded from 8 via the Store app). I have no issues putting this laptop to sleep, hibernating it, shutting it down, or rebooting it (from Windows). Though, if I leave it in any of these states for an extended period of time, I get a BSOD whenever I try to wake it, or cold boot it. Like the title says, it's a memory-related issue. As a lot of you know, Windows 8 (and 8.1) tries to make BSOD's more user-friendly by collecting error information for future troubleshooting. Whenever this happens in my case, it does reach 100%, though it hangs indefinitely from then on. Upon hard-resetting it, it boots normally afterwards (albeit a bit slower than it should), after which Windows operates without issues.
This occurs every time I try to wake it from sleep, hibernation, or cold-booting. Reboots via Windows are fine.
I tried poking around online (to little avail) about the issue. Some forum threads suggested that AMD CCC was the culprit. Just in case, I did do a clean uninstall of any and all AMD drivers, and re-installed the latest version (I also tried older versions, as well as the latest betas). This didn't help anything whatsoever.
I've tried BlueScreenViewer, and narrowed the causes down to "tm.sys" and "ntoskrnl.exe".
On a side note, I wondered if simply replacing those two files (which I couldn't find anywhere) would solve it...
I have Windows set to create a full memory dump, not just a minidump. For experiment's sake, I did have Windows create a minidump, which I can share if need be. (I'd share the full dump, but it's ~5.5GB!)
If that link is broken for whatever reason, I'll be glad to e-mail the file directly.
I've tried the following:
- Startup repair (took about an hour to *attempt* repairs, then failed)
- Uninstalling applications that may use non-paged memory (using IOBit Uninstaller, just to be sure)
- Using CCleaner to remove any unused/empty registry keys
- Updating various drivers via Device Manager
- Removing and reinstalling RAM
I don't have any system restore points that go back far enough.
If I can help it, I would really rather not do a clean install/factory reset.
If it matters any, this laptop's specifications are as follows:
CPU: AMD A10-4600M
GPU: AMD Radeon HD 7660G
RAM: 6GB (2GB + 4GB, @ 1600MHz)
HDD: 750GB, 5400RPM
OS: Windows 8.1 (Upgraded from 8 via the Store, as I said previously)
I'm out of ideas here, so any and all help is greatly appreciated!
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