Windows 8 safe mode log in

DatBrummie

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Jun 1, 2015
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Hi all.
Working on my girlfriend's laptop, she said she didn't have antivirus installed so I talked her through installing Avast. When trying to do a full system scan, Avast crashed.

I had a look and it turns out she had McAfee installed all along so I assume that's what caused Avast to crash. Tried to uninstall McAfee through control panel and it said she didn't have sufficient access to uninstall it, and to contact the system administrator.
Checked in User Accounts and her account is the admin account, and also the only account. So I'm not too sure why she couldn't uninstall it but moving on.

Enabled minimal safe boot with msconfig (it let her open MSconfig and change that stuff but not uninstall McAfee, go figure) and then restarted the PC in minimal safe mode.

However now that she's trying to log in, it's saying invalid password, she also can't see her mouse pointer on the log in screen.
What do you suggest? Could being in minimal safe mode and not network safe mode be causing log in issues?
How can she switch back to normal boot, or network safe mode without going in to windows and doing it with MSconfig, as she can't log in to windows to use MSconfig.

She doesn't have any windows media like a restore disc or anything
 

DatBrummie

Reputable
Jun 1, 2015
2
0
4,510
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The problem is that she doesn't have a CD. I've told her to take it somewhere that will have one, but she's busy at the moment.

We can't uninstall McAfee because it says she doesn't have permission despite being on the administrator account.

And I wasn't intentionally installing two antivirus programs at the same time. She told me she didn't have antivirus and I took that as true without checking
 

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