Well download and run Speccy (use Internet Explorer) and provide your specs of your machine. Aside from that, it seems there is minimum requirements your computer doesn't meet, which means you need to have speecific settings installed to run that application, it doesn't matter if the computer is new. just as a new Geo Metro car won't be able to haul a 2Ton trailer behind it though it is new, it doesn't have the 'requirements' to do the job.
If you have serious problems wiht your computer, you should contact the maker (Dell, Gateway, etc.) for support since it is 'new'. and they can help you better and it is FREE.