[SOLVED] Windows crashing and restarting (sometimes over and over) and keyboard no longer works, apps regularly become unresponsive.

GHL100

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Jul 28, 2016
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Well I'm completely stumped. I have custom built this pc a few years back but have since overhauled most of the parts. The critical errors recorded by event viewer appear to be the same, kernel power source, event id 41, task category 63 keywords (70368744177664), (2). This shows in the detailed properties of the most recent error.

Original specs:
i5 6500
asus z170-a
2 x 8gb corsair vengeance ram
GTX 1070 zotac
650W gold evga psu
240gb kingston ssd - Boot Drive
2tb seagate hdd

Originally it would bluescreen, which led to me reinstalling windows and also changing out the motherboard and cpu. Still, bluescreens persisted with the new hardware. Then after a while the bluescreens stopped. It was fine for a short while but it then started suddenly dying as if the power was cut, then booting back up within a few seconds as if I had restarted, giving the same critical errors as the bluescreens did in event viewer. I tried to solve it in many ways but nothing solved it.

One day suddenly my monitor cut out, showing no signal from my DP connection, I rebooted and it persisted, I swapped my 2070 for my spare 1060 3gg and it worked, but during intense use (gaming) it would sometimes also cause no signal requiring me to reboot to be able to get a display again.

I thought this was a psu related issue (and the kernel power messages in event viewer seemed to back this up), so I changed it a few days ago. I put the 2070 back in, and it worked, which was better than before as I could not even get into windows before the display cut with the 2070. I thought the issue was solved but now again, it suddenly dies again every so often. Even more intriguing is that it now sometimes lags heavily (mouse cursor moves super slowly across screen) before a crash. Also it started rebooting many times in a row (all without closing the pc properly, I logged back in and everything was still running), this has just caused my keyboard to stop working. No keys except windows, alt, control and shift seemed to respond based on the onscreen keyboard I was forced to use, it still doesn't work after a couple reboots and replugging it. Below is the XML view of the details in event log.

So to summarise, I had bluescreens, which showed kernel-power errors in event viewer, then they stopped and changed into the pc suddenly dying which also shows the same errors. I'm not sure if these were seperate issues but they give the same error in event viewer as far as I can tell.

Current specs:
i7 8700k
asus z370 Prime P ATX
2x8gb corsair vengeance ram*
RTX 2070 EVGA 2070
750W gold EVGA psu
240gb kingston ssd - Boot Drive*
2tb seagate hdd*
* = not been replaced since the start of the issues.

- <Event xmlns=" ">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-09-26T01:45:45.110669000Z" />
<EventRecordID>8762</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-034I4PM</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">2</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
 

Colif

Win 10 Master
Moderator
Kernel event 41(63) isn't a cause, its a reaction.

Windows 10 runs a report at startup. If it finds the pc wasn't closed down properly on the last shutdown, it creates event 41

IN other words, the PC restarted and windows doesn't know why, so it wrote about that fact.

So the problem is PC is restarting randomly still after you replaced almost everything?
You need to test the hardware and see what might be cause of restarts. - Try testing the parts you haven't replaced first

Try running this on ssd - https://www.kingston.com/en/support/technical/ssdmanager
Seagate hdd - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
 
Last edited:

Colif

Win 10 Master
Moderator
Kernel event 41(63) isn't a cause, its a reaction.

Windows 10 runs a report at startup. If it finds the pc wasn't closed down properly on the last shutdown, it creates event 41

IN other words, the PC restarted and windows doesn't know why, so it wrote about that fact.

So the problem is PC is restarting randomly still after you replaced almost everything?
You need to test the hardware and see what might be cause of restarts. - Try testing the parts you haven't replaced first

Try running this on ssd - https://www.kingston.com/en/support/technical/ssdmanager
Seagate hdd - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
 
Last edited:

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