Windows Explorer crashing - shlwapi.dll

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi

Recently, Windows Explorer has started to crash when I try to browse certain
directories on my machine. It is completely repeatable and completely
frustrating!
The directories in question contain some (ok) jpg files.

I get the "error has occured" message, and when I ask for more details, it
talks about shlwapi.dll

I had a quick look on support.microsoft.com, and there was a similar
problem, the fix was to change a registry entry that does not occur on my
machine (
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
)

I'm running XP home on an HP P4 machine. Everything checked with Ad-Aware,
SpyBot, Norton and MS SpyWare.

Any ideas?

Many thanks
T

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I've seen this error reported for filetypes that use media player, or other viewer (and thumbnails are the view setting)

It's usually caused by a corrupt thumbs.db (hidden) file, in those folders. It can be deleted and recreated.

--

Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"Tony Rush" <NOtony_w_rushSPAM@btopenworld.com> wrote in message news:d0h6gt$q3v$1@titan.btinternet.com...
> Hi
>
> Recently, Windows Explorer has started to crash when I try to browse certain directories on my machine. It is completely
> repeatable and completely frustrating!
> The directories in question contain some (ok) jpg files.
>
> I get the "error has occured" message, and when I ask for more details, it talks about shlwapi.dll
>
> I had a quick look on support.microsoft.com, and there was a similar problem, the fix was to change a registry entry that does not
> occur on my machine ( HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer )
>
> I'm running XP home on an HP P4 machine. Everything checked with Ad-Aware, SpyBot, Norton and MS SpyWare.
>
> Any ideas?
>
> Many thanks
> T
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

"Mark L. Ferguson" <marfer_mvpREMOVE@hotmail.com> wrote in message
news:uvJjKEyIFHA.3500@TK2MSFTNGP14.phx.gbl...
> I've seen this error reported for filetypes that use media player, or
> other viewer (and thumbnails are the view setting)
>
> It's usually caused by a corrupt thumbs.db (hidden) file, in those
> folders. It can be deleted and recreated.
>
> --
>
> Mark L. Ferguson (NOT an MS-MVP)

> "Tony Rush" <NOtony_w_rushSPAM@btopenworld.com> wrote in message
> news:d0h6gt$q3v$1@titan.btinternet.com...
>> Hi
>>
>> Recently, Windows Explorer has started to crash when I try to browse
>> certain directories on my machine. It is completely repeatable and
>> completely frustrating!
>> The directories in question contain some (ok) jpg files.
>>
>> I get the "error has occured" message, and when I ask for more details,
>> it talks about shlwapi.dll
>>
>> I had a quick look on support.microsoft.com, and there was a similar
>> problem, the fix was to change a registry entry that does not occur on my
>> machine (
>> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
>> )
>>
>> I'm running XP home on an HP P4 machine. Everything checked with
>> Ad-Aware, SpyBot, Norton and MS SpyWare.
>>
>> Any ideas?
>>
>> Many thanks
>> T
Thanks Mark.

I've tried this, but it's still broken. Explorer also says that it has
crashed in "ntdll.dll" as well as "shlwapi.dll". Any other ideas out there?

many thanks

Tony

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

To repair all system files, go to Start/Run, and type (or paste in): SFC /SCANNOW

--

Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS Antispyware version 1.0.509
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"Tony Rush" <NOtony_w_rushSPAM@btopenworld.com> wrote in message news:d0i4ll$r8k$1@titan.btinternet.com...
> "Mark L. Ferguson" <marfer_mvpREMOVE@hotmail.com> wrote in message news:uvJjKEyIFHA.3500@TK2MSFTNGP14.phx.gbl...
>> I've seen this error reported for filetypes that use media player, or other viewer (and thumbnails are the view setting)
>>
>> It's usually caused by a corrupt thumbs.db (hidden) file, in those folders. It can be deleted and recreated.
>>
>> --
>>
>> Mark L. Ferguson (NOT an MS-MVP)
>
>> "Tony Rush" <NOtony_w_rushSPAM@btopenworld.com> wrote in message news:d0h6gt$q3v$1@titan.btinternet.com...
>>> Hi
>>>
>>> Recently, Windows Explorer has started to crash when I try to browse certain directories on my machine. It is completely
>>> repeatable and completely frustrating!
>>> The directories in question contain some (ok) jpg files.
>>>
>>> I get the "error has occured" message, and when I ask for more details, it talks about shlwapi.dll
>>>
>>> I had a quick look on support.microsoft.com, and there was a similar problem, the fix was to change a registry entry that does
>>> not occur on my machine ( HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer )
>>>
>>> I'm running XP home on an HP P4 machine. Everything checked with Ad-Aware, SpyBot, Norton and MS SpyWare.
>>>
>>> Any ideas?
>>>
>>> Many thanks
>>> T
> Thanks Mark.
>
> I've tried this, but it's still broken. Explorer also says that it has crashed in "ntdll.dll" as well as "shlwapi.dll". Any
> other ideas out there?
>
> many thanks
>
> Tony
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Did you submit the error report to MS?

If the problem is reproducible you can also try running IE under
debugger. Open command prompt then run this:

c:\>ntsd -g -G %ProgramFiles%\Internet Explorer\iexplore.exe

When you hit the crash IE window will freeze and you will get
a prompt in the debugger window. Type these commands at the
prompt and post the output:

0:000> .symfix
0:000> .reload
0:000> r
0:000> kb

"Tony Rush" wrote:

> I've tried this, but it's still broken. Explorer also says that it has
> crashed in "ntdll.dll" as well as "shlwapi.dll". Any other ideas out
> there?