Question Windows freezes randomly, multiple times during the day ?

[nvidiagamer2566]

Hi everyone, I have been experiencing annoying Windows freezes for several months now. The crashes started as my screen froze and a "LiveKernelEvent 141" in the event manager. The sound through my Logitech G432 headset also dropped out in the process.

These days, my screen just cuts out, the sound in the headset crackles for a while but then just resumes. I can even continue to speak in calls, without the screen of course. After a minute, the PC then restarts automatically and I see "Windows Desktop Manager doesn't work anymore" as an explanation. This happens several times a day at random moments.

This morning, I started up my PC after being without power for a week after a trip, and after trying to restart 5 times, I still got no image on either of my monitors. I finally got it booted up by briefly removing the cables (HDMI + DP) from the GPU, booting up, shutting down again and then reconnecting the cables. Once it booted up, I got another crash several times in a row with the image dropping out and the Desktop Window Manager as an explanation.

It doesn't even matter what I do when it crashes. Sometimes during browsing, sometimes during gaming, sometimes even 1 minute after starting the PC. The crashes have also been gone for a week, but then returned again with no major software and no hardware changes.

Sometimes a crash is also accompanied by "Gaming Services reset", but only half the time so I'm guessing it's not the real reason.

I also thought the Logitech headset was at the root, but I disconnected the headset once and I still got the same crashes.

I did a MEMTEST to test my RAM sticks, but it turns out everything is fine there.

Below is the hardware information of my PC:

Operating System
Windows 11 Pro 64-bit
CPU
Intel Core i5 9600KF @ 3.70GHz
RAM
16,0GB Dual-Channel DDR4 @ 2666MHz (16-18-18-35)
Motherboard
MSI H310M PRO-M2 PLUS (socket 1151 motherboard with H310 chipset)
Graphics
NVIDIA GeForce GTX 1660 (MSI)
Storage
931GB Samsung SSD 850 EVO 250GB (SATA (SSD))
931GB Western Digital WDC WD1003FZEX-00K3CA0 (SATA )
Audio
Logitech G432 headset (USB connected)
Power
Cooler Master 550W PSU

Anyone know what the problem is and how to fix it? I myself am thinking more and more towards a hardware problem, but don't know exactly which part.

Thanks in advance!

 

[Colif]

"Windows Desktop Manager doesn't work anymore"

clearly not exact error as only results I find are your posts.

Windows Desktop Manager talks to the GPU.

Try running DDU in safe mode, uninstall Nvidia drivers, boot back into normal mode and get new drivers from Nvidia - https://forums.tomshardware.com/thr...n-install-of-your-video-card-drivers.2402269/

It sounds like the drivers stop responding and PC turns monitor off

Search for Reliability History
it will show hardware errors as Windows sees those unexpected restarts as hardware errors
What else shows? anything about GPU drivers not working or responding?

maybe take screenshots of the errors and upload to an image sharing website and show links here.