Windows RAM Problem

[thomcad3]

ASUS (AMD FX) Laptop, Windows 10 64x: 8 Gb RAM, Built in, 8 Gb RAM Installed.
Problem: Windows System and BIOS show ONLY 8 Gb or RAM. and 8 Gb or Virtual RAM.
CPU-Z shows 8 Gb RAM, 8 Gb SPD same MHz, Same Timings.
Why doesn't Windows SHOW my installed RAM??

 

[NRGPlaysBG]

What do you mean by built-in RAM?
One of your sticks is not being picked up? Maybe it could be faulty

 

[thomcad3]

It is a Laptop PC. 8 Gb of RAM is BUILT IN to the system board. There is 1 (one) "slot" for additional RAM. There is an 8 Gb Dimm, that I installed in that slot.
Not complicated. 1 RAM Slot (Max 8 Gb) 8 Gb built into the mother board. Not removable.

 

[NRGPlaysBG]

It is a Laptop PC. 8 Gb of RAM is BUILT IN to the system board. There is 1 (one) "slot" for additional RAM. There is an 8 Gb Dimm, that I installed in that slot.
Not complicated. 1 RAM Slot (Max 8 Gb) 8 Gb built into the mother board. Not removable.

Hmmm, maybe one of the sticks is faulty, either put it as a SINGLE stick on another system or return it.

 

[ethanmarti1598]

Could you give us a link to your laptop specs?

 

[thomcad3]

There IS only 1 "stick." The other is NOT removable. CPU Z shows that Stick as an SPD (Serially Perceived Device) That SPD has the Same Timings as the "Stick" that is Built in. Why would CPU Z recognize the (RAM) "Stick" (SPD) but Windows does not??
I appreciate your replies.

 

[thomcad3]

Could you give us a link to your laptop specs?

ASUS AMD FX Laptop/
CPU- AMD FX 9830 (3.5) (12 Cores 4 CPU / 8 GPU)
Radeon R7 Graphics
Radeon R460 Graphics (4 Gb DDR5 Video RAM)
Crucial 480 Gb SSD
8 Gb RAM (built in)
8 Gb RAM (User Installed)

 

[rgd1101]

exact model of the laptop?

 

[thomcad3]

exact model of the laptop?

ASUS, R510IU-LSFX

Good luck finding the Specs.
Asus has to dig through their own archives to find them.

 

[rgd1101]

bios see the ram?

exact ram that you bought?

 

[thomcad3]

No the BIOS shows ONLY 8 Gb of RAM.
The RAM is DDR4-2133 (260 pin) Centon brand,

That is the part called for.

Ram Spped and timings are almost exactly the same, as built in RAM module, according to CPU Z

 

[rgd1101]

If you can't even see it in bios, it either the ram not working or it not be connect correctly, try reseat it

 

[thomcad3]

I have taken out and reinstalled the Dimm a couple of times. No change.
My question remains: why does CPU-Z show the RAM as a functioning SPD, but Windows System and BIOS do not show the installed RAM??
Thanks

 

[ethanmarti1598]

If you have two modules, CPU-Z should show two different SPD, not one. Are you 100% sure it shows both sticks?

And yes, the built-in RAM is also an SPD.

 

[thomcad3]

The built in Module CPU-Z labels ''RAM'' the installed module CPU-Z labels SPD, CPU-Z also has blanks for 3 more RAM modules, which this PC does not have. What does that indicate??

 

[rgd1101]

upload the screenshoot to imgur and post the link here

 

[ethanmarti1598]

upload the screenshoot to imgur and post the link here

+1

 

[thomcad3]

how do I attach screen shots? I have screen shots
https://1drv.ms/u/s!AmzLp1EpFPaghzHuvSLx9geXl5rj

https://1drv.ms/u/s!AmzLp1EpFPaghzHuvSLx9geXl5rj

https://1drv.ms/u/s!AmzLp1EpFPaghzMjrMrffeh2lUQ_

 

[ethanmarti1598]

Try uploading them to Imgur, then giving us the links or embedding them in your post. Giving us the link may be better if you're not sure how to embed images.

 

[thomcad3]

See if you can get those links to "OneDrive" to work.

 

[rgd1101]

See if you can get those links to "OneDrive" to work.

It only see the buildin ram.

what does it look like when you remove the ram that you add?

 

[thomcad3]

See if you can get those links to "OneDrive" to work.

It only see the buildin ram.

what does it look like when you remove the ram that you add?

 

[thomcad3]

My Point, exactly.

 

[rgd1101]

My Point, exactly.

so why did you said CPU-z show the new ram?
Return the ram.

 

[thomcad3]

My Point, exactly.

so why did you said CPU-z show the new ram?
Return the ram.