[SOLVED] Windows soft locking randomly

[ShrekJesus]

Sometimes when using my computer, especially when I'm just watching videos in a browser or just browsing in general, my computer will soft lock. I'm not able to close the browser, open any other programs, use the start menu or the taskbar. Attempting to shut off the computer through software either does nothing, or attempts to shut down infinitely. I am forced to hold down the power button for the PC to shut down.. I have reimaged the computer 3 times, ran memtest86 with no errors, ran chkdsk with no errors, ran sfc with no errors, and at this point I'm at a loss. My specs are an AMD 5600x sitting in a B550 Tomahawk from MSI, MSI 1660 Super, and 32GB of Trident Z 3200 ram. I would appreciate any help I can receive in fixing this issue and I thank everyone in advance.

 

[Ralston18]

PSU: make, model, wattage, age, condition?

Look in Reliability History and Event Viewer for error codes, warnings, and informational events that precede or correspond with the times of the soft locks.

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, and jumpers are fully and firmly in place.

 

[ShrekJesus]

PSU: make, model, wattage, age, condition?

Look in Reliability History and Event Viewer for error codes, warnings, and informational events that precede or correspond with the times of the soft locks.

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, and jumpers are fully and firmly in place.

Power supply is an NZXT C850, brand new, bought in March. The entire PC was actually only built 3 months ago. I keep my PC in a really clean room so there isn't much dust to speak of, but I've cleaned off what there is. I have verified that everything is properly seated. Looking at reliability history shows hardware failures from today and 4 days ago.

 

[ShrekJesus]

FIRST ERROR {
Source
Windows

Summary
Hardware error

Date
‎6/‎16/‎2021 2:45 AM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: ffffbb8955fff670
Parameter 3: 40010000
Parameter 4: 0
OS version: 10_0_19043
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033

}

SECOND ERROR{
Source
Windows

Summary
Hardware error

Date
‎6/‎20/‎2021 12:43 PM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 101e
Parameter 2: ffffc501d2510960
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19043
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033

}

 

[Ralston18]

Manually download and reinstall the graphics card drivers via the manufacturer's website. No third party drivers installers.

Failing that try the built in Windows' troubleshooters. The troubleshooters may find and fix something.

After that try "sfc /scannow" and "dism".

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image