Windows Update KB2976978 - Not installed and not available

[jason85stark]

I am trying to get the little Reserve Windows 10 icon to show up in the taskbar of the new laptop I purchased. After some hunting around, I saw that one of the updates which must be installed is KB2976978. However, it is not being listed on Windows Update, and is not in my list of installed updates either. Just curious to know if anyone else has had this problem and what to do about it.

Thanks

 

[popatim]

have you tried restoring hidden updates?
Anyways, this update would be in the Optional Updates section of Win 8/8.1 and you must participate in the Windows Customer Experience Improvement Program to have gotten it.

 

[squuiid]

I am trying to get the little Reserve Windows 10 icon to show up in the taskbar of the new laptop I purchased. After some hunting around, I saw that one of the updates which must be installed is KB2976978. However, it is not being listed on Windows Update, and is not in my list of installed updates either. Just curious to know if anyone else has had this problem and what to do about it.
Thanks

Yep, same issue. KB2976978 just doesn't show up in Windows Update and is definitely not installed. Clean install of Windows 8.1 Pro.

You can check if it is installed by running:
dism /online /get-packages | findstr 2976978

I did a clean install of Windows 8.1 Pro yesterday but selected not to join the Windows Customer Experience Improvement Program during the initial install wizard.
I have now opted in by following the instructions here:
http://www.sevenforums.com/tutorials/124801-customer-experience-improvement-program-join-unjoin.html

However, even after a reboot, the KB2976978 is still not presented in Windows Update!
Typical buggy Microsoft software.

 

[kevin82485]

What version of Windows are you running?

I have Windows 7, and to get the notification on Windows 7 you need KB3035583. I happened to have had this already installed on March 30, but or some reason I was not getting the notification. So I uninstalled KB3035583, re-booted my machine, then reinstalled, and then I immediately got the pop up window to reserve my copy. Make sure you have this KB as well, and trying reinstalling it or install KB2976978. KB2976978 is only for Win 8/8.1, so don't know much about it.

 

[squuiid]

Tried uninstalling and re-installing. No joy.
Going to install Windows 10 build 10130 instead 😉

Update:
Wow, didn't quite realize how buggy the preview build would still be at this stage. Virtually unusable for me.
Have re-installed Windows 8.1 Pro again and I STILL don't get KB2976978 showing up in Windows update!

 

[Zayni]

I have exactly the same problem. also with windows 8.1 pro. Maybe it has something to do with this? There are reports that some users may get the Icon at a later date, and some even only after July 29. but I'm kinda worried.
The KB2976978 does show up in my update history and it says that it installed successfully, but it is not in "installed updates" and I also miss the windows 10 icon because of it. I would greatly appreciate it if you update your post, should you find a solution.

 

[kevin82485]

Tried uninstalling and re-installing. No joy.
Going to install Windows 10 build 10130 instead 😉

Update:
Wow, didn't quite realize how buggy the preview build would still be at this stage. Virtually unusable for me.
Have re-installed Windows 8.1 Pro again and I STILL don't get KB2976978 showing up in Windows update!

This is an optional update, is it in the optional updates sub-screen? Are you certain it's not already installed? If you go to the Windows update screen and click on "View update history" can you find the KB?

Is KB3035583 installed as well? It is also required on Windows 8.1.

Try running these in command prompt, then reboot, and scan for update again. I ran these for shits and giggles a few minutes ago and found an 8 month old, 250 MB update that I apparently never got before:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

sfc.exe /scannow

Also ran across this article, might be helpful. The author claims to have done what he suggests on 3 machines and it worked on all of them. I would suggest a reboot after running the cmd file you make: http://www.keenandgraev.com/2015/06/01/get-windows-10-app-is-missing-heres-the-fix