Question Wireless Card Disconnects Frequently

[phillies2526]

Hello,

My laptop will boot up fine and be on Wi-Fi. Then a few minutes later it disconnects from Wi-Fi and it is no longer able to sense any networks. Sometimes this doesn't happen for an hour but it will usually happen eventually. The laptop and the wireless card stop communicating. The network card isn't in my device manager unless I show hidden devices. Then it will say "device is not currently connected" or something along those lines. I have the most recent drivers and I believe all my settings are right. Please help me figure out what's going on and how to fix it.

Specs:

Laptop: ASUS ROG Strix G15 Advantage Edition G513
Wi-Fi Card: MediaTek Wi-Fi 6 MT7921 Wireless LAN Card

 

[Ralston18]

Are you certain that only the wireless card is enabled on the laptop?

Only one network adapter of any type (wired or wireless) should be enabled at any given time.

Run "ipconfig /all" (without quotes) via the Command Prompt.

Copy and past the results here.

Also include make and model information for your network modem and router. (Or modem/router if combined.)

 

[phillies2526]

I do not have access to the make an model of my modem because it is my college's Wi-Fi. But the same issue happens on any network.

C:\Windows\System32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Joshua-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : pool.net.maine.edu

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 7C-10-C9-26-63-11
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 4A-E7-DA-10-5A-29
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 4A-E7-DA-10-5A-39
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : pool.net.maine.edu
Description . . . . . . . . . . . : MediaTek Wi-Fi 6 MT7921 Wireless LAN Card
Physical Address. . . . . . . . . : 48-E7-DA-10-5A-09
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2610:48:100:a9e::3bfe(Preferred)
Lease Obtained. . . . . . . . . . : Friday, March 22, 2024 8:39:01 AM
Lease Expires . . . . . . . . . . : Saturday, March 23, 2024 8:06:15 AM
Link-local IPv6 Address . . . . . : fe80::34c9:3ec4:8e98:4fb3%15(Preferred)
IPv4 Address. . . . . . . . . . . : 100.66.35.134(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Lease Obtained. . . . . . . . . . : Friday, March 22, 2024 8:38:57 AM
Lease Expires . . . . . . . . . . : Saturday, March 23, 2024 5:40:50 AM
Default Gateway . . . . . . . . . : 100.66.32.1
DHCP Server . . . . . . . . . . . : 130.111.30.11
DHCPv6 IAID . . . . . . . . . . . : 239658970
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-28-5E-BE-6A-7C-10-C9-26-63-11
DNS Servers . . . . . . . . . . . : 130.111.30.145
130.111.30.198
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
pool.net.maine.edu

 

[Ralston18]

Looking at the results of "ipconfig /all" I have a number of questions regarding the configuration settings and the overall configuration itself.

The starting point for you is to contact your colleges's IT Support and verify that the laptop is indeed correctly configured for wireless network being used. IP address, subnet mask, and DNS Servers.

= = = =

As for one immediate action you can try disabling IPv6 on the laptop. Disablng IPv6 has proven to be successful for many end users with network related problems.