i think this one is a hoax,
1. the guy already stole pictures and posted it without consent
2. how can he talk to the same guy everytime? DELL has a whole lot of technician to answer phone calls and everytime you call you could be in touch with India, the Philippines, South Africa, US, etc.
3. Why would you buy a laptop for someone who already stole something from you?? (I dont know what you call it but I call it stupid)
bottomline - "the story is too DUMB to be TRUE!"