I had to laugh when I saw this post, because I have gotten many things from Newegg in the past. I thought they were a good company as well, with out a doubt they have good prices. 2 Months ago I bought an 80 gig EZ backup drive for my laptop (this is basically an external RAID HD) I have an 80 gig drive in my laptop so I thought this was the right one. Well I was wrong, as I needed the RAID drive to be bigger than the original drive. I called Newegg, they said I had to contact the manufacture, and that they could not help me. Of course I was pissed, as I just bought this thing, needless to say you really don't know a retailer until you have a problem. I will never shop at Newegg again. I don't know nerdny, but I will give them a try.