Xotic PC's MSI GT72S Tobii Gaming Laptop First Look

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Let the buyer beware - My RMA'd MSI GT80 Titan has been sitting in their facility untouched for 3 weeks now. It needs to be shipped to MSI in CA for the repair work, yet it sits at xotic... This is what you can expect after they make the sale.
 
May 7, 2016
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Let the buyer beware - My RMA'd MSI GT80 Titan has been sitting in their facility untouched for 3 weeks now. It needs to be shipped to MSI in CA for the repair work, yet it sits at xotic... This is what you can expect after they make the sale.
Yeah, management doesn't give a fuck about you, honestly. They could care less since they got your $$$ already.
 

zthomas

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Sep 13, 2013
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You better have a tech guy on call for this laptop.. crazy price.. but ya got gaming addiction and a ton of money.. what the hell..
 

ledhead11

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Oct 10, 2014
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I completely agree with others regarding this company's horrible customer service. After spending nearly 4k on a customized titan from them I spent nearly a year trouble shooting it. The first 6 months with their techs, finally I decided I was better on my own since I was tire mailing things back. Eventually I had to replace every part they put in. I love my Titan but I'll never, ever, buy or recommend XoticPC to anyone. The amount of detail involved with my experience would be about as long as this review.
 

ledhead11

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Oct 10, 2014
585
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I completely agree with others regarding this company's horrible customer service. After spending nearly 4k on a customized titan from them I spent nearly a year trouble shooting it. The first 6 months with their techs, finally I decided I was better on my own since I was tire mailing things back. Eventually I had to replace every part they put in. I love my Titan but I'll never, ever, buy or recommend XoticPC to anyone. The amount of detail involved with my experience would be about as long as this review.
 

zthomas

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Sep 13, 2013
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Just laptops don't sit well with me.. tell how do they cram a high end video card.. in a cardboard thin device.. Most techs don't touch laptops.. I had a friend that worked on puters as a job.. I have been present when taking apart a laptop.. layer after layer.. zillions of screws.. I'm in the club of chucking the machine and starting over..
 

ledhead11

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Oct 10, 2014
585
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Just laptops don't sit well with me.. tell how do they cram a high end video card.. in a cardboard thin device.. Most techs don't touch laptops.. I had a friend that worked on puters as a job.. I have been present when taking apart a laptop.. layer after layer.. zillions of screws.. I'm in the club of chucking the machine and starting over..
Generally speaking this is very true. My bad experience with Xotic aside, MSI is has made some big steps forward regarding those issues. I'm not completely sure about the Tobii/Dominator series, although the cases look very similar. The Titans only need four screws taken out of the top cover(from the bottom) which give pretty easy access to all 4 m.2's, optical bay, 2 ram cards, and 1 HDD. Those are all as easy as a desktop. The bottom cover has a few more though, I think another 6-8, I can't remember even though I've personally upgraded all the ram cards and a couple of the m.2's. That gives access to the remaining 2 ram cards, gpu's, cooling fans, mobo, battery. The mobo and battery are mostly still intended to be non-user serviceable. The gpu's are recommended to be a tech only as well but their not really that hard to deal with. There's some pretty good youtube videos for all of this. Everything else is as easy as a desktop. MSI also uses brushed steel on some of the covers.

I'm an IT person as well. I've been modding or building since the 16bit commodore/atari/apple days and mostly stayed away from modding laptops for the same reasons as you. They still have a ways to go as far as a DIY laptop that anyone who builds can work on, but they have come a long way from the disposable nature of most laptops. There's no doubt these are niche products. They're meant for those who can afford, and are going to be traveling a lot but want to enjoy some of the desktop experience on the road.
 
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