yesterday when i connected my transcend hard drive disk the recognized it but did not show its name so when i tried to open my

[aunnoman]

yesterday when i connected my transcend hard drive disk the recognized it but did not show its name so when i tried to open my hard drive disk my computer got stuck and I had to restart it otherwise I couldn't do any thing on my computer so help me

 

[D_Know_WD]

Hi there aunnoman,

Unfortunately, you HDD could be failing.
How is the drive recognized by Disk Management?
You can start with just using a different USB cable as well as different USB port. You can even attach the drive to another system.
If the problem persists, you will need to use some data recovery tool: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
Another thing you can try is the Ubuntu Live CD approach. Ubuntu sometimes deals better with failing drives than Windows: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
Just boot up Ubuntu from a flash drive or a CD -> access the problematic drive -> back up all the data -> unplug the Ubuntu drive and switch back to Win.

After all these, you can test the drive and see what is wrong with it: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

Let me know how this goes,
D_KnoW_WD

 

[aunnoman]

Hi there aunnoman,

Unfortunately, you HDD could be failing.
How is the drive recognized by Disk Management?
You can start with just using a different USB cable as well as different USB port. You can even attach the drive to another system.
If the problem persists, you will need to use some data recovery tool: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
Another thing you can try is the Ubuntu Live CD approach. Ubuntu sometimes deals better with failing drives than Windows: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
Just boot up Ubuntu from a flash drive or a CD -> access the problematic drive -> back up all the data -> unplug the Ubuntu drive and switch back to Win.

After all these, you can test the drive and see what is wrong with it: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

Let me know how this goes,
D_KnoW_WD

okay I will try this and will tell you as fast I can

 

[Paperdoc]

Check this detail. Many current external "portable" drives (including Transcend) are sold as "USB3 Portable Drives compatible with USB2", But the truth is, you MUST plug them into a USB3 port to get enough power to operate the drive. So verify exactly what port you plug the drive into. Also, verify that you ARE using a USB3 connecting cable, not USB2.

 

[aunnoman]

Check this detail. Many current external "portable" drives (including Transcend) are sold as "USB3 Portable Drives compatible with USB2", But the truth is, you MUST plug them into a USB3 port to get enough power to operate the drive. So verify exactly what port you plug the drive into. Also, verify that you ARE using a USB3 connecting cable, not USB2.

yes I do plug It into a usb3 port and a usb3 connecting cable