Hello - I have an ASUS Maximus XIII HERO board - purchased new two years ago. It has onboard TBT 4 ports (2). I purchased an OWC Envoy Express TBT 3 Drive Enclosure and have a Samsung 970 EVO Plus NVMe drive in it. Same issue with Windows 10 and 11. If I boot the machine with the drive attached - works perfectly 100% of the time. If I safely remove the drive - I get the notification that it's ok to remove. Then if I reconnect the drive, nothing.
The Thunderbolt Control Center sees it 100% of the time, but it NEVER comes up as an available drive in Windows. OWC has been excellent in helping / supporting. ASUS - not so much. Still waiting for next tier technical support and I'm running out of faith with them, even though MOBO is still under warranty. I also have an OWC TBT Pro Dock - same situation behind the dock. The Drive does plug & Play in my Macbook Air M2 machine - as well as an older Z170-Deluxe ASUS MOBO with Windows 10 using a ThunderboltEX 3 add-in card. (Cannot use Add In Card with this board - no TBT header).
I have worked through many combinations of BIOS settings including updating BIOS to 1701 (which now I cannot downgrade from). I am also learning that buying a MOBO with headers and using a separate TBT Card is more desirable because the TBT Controller can be identified directly and can be updated with firmware / drivers, etc. I do have the latest TBT driver and all other updated drivers. Incidentally behind my OWC TBT Pro Dock, other USB drives perform perfectly - able to reconnect with zero issues, 100% of the time.
I'm ready to dump ASUS as my "preferred" MOBO but meanwhile looking to see if I can find a solution. I heard one thing online that was interesting, suggesting that BIOS updates over time should all happen sequentially, because you never know what they are fixing behind the scenes and not documenting. However, I cannot seem to roll back this BIOS even using their EZ Updateder with a USB stick.
I'm a photographer and need to routinely move the drive between machines so having to reboot is frustrating.
Appreciate any and all suggestions. Not sure if this is the best forum category so happy to have it moved (or I'll move it if told "how").
Chris
The Thunderbolt Control Center sees it 100% of the time, but it NEVER comes up as an available drive in Windows. OWC has been excellent in helping / supporting. ASUS - not so much. Still waiting for next tier technical support and I'm running out of faith with them, even though MOBO is still under warranty. I also have an OWC TBT Pro Dock - same situation behind the dock. The Drive does plug & Play in my Macbook Air M2 machine - as well as an older Z170-Deluxe ASUS MOBO with Windows 10 using a ThunderboltEX 3 add-in card. (Cannot use Add In Card with this board - no TBT header).
I have worked through many combinations of BIOS settings including updating BIOS to 1701 (which now I cannot downgrade from). I am also learning that buying a MOBO with headers and using a separate TBT Card is more desirable because the TBT Controller can be identified directly and can be updated with firmware / drivers, etc. I do have the latest TBT driver and all other updated drivers. Incidentally behind my OWC TBT Pro Dock, other USB drives perform perfectly - able to reconnect with zero issues, 100% of the time.
I'm ready to dump ASUS as my "preferred" MOBO but meanwhile looking to see if I can find a solution. I heard one thing online that was interesting, suggesting that BIOS updates over time should all happen sequentially, because you never know what they are fixing behind the scenes and not documenting. However, I cannot seem to roll back this BIOS even using their EZ Updateder with a USB stick.
I'm a photographer and need to routinely move the drive between machines so having to reboot is frustrating.
Appreciate any and all suggestions. Not sure if this is the best forum category so happy to have it moved (or I'll move it if told "how").
Chris