Question Bad Image

[Gertie1]

I seem to be in a catch 22. A few days ago, I got an error message saying it was a bad image regarding a system32.dll .I get that message whenever I try to open anything.

The scannow stops at 10%, the resource protection could not perform the operation and the dism did not work. Windows was pre-installed, so I have no disc and no restore points to fall back on.

I am able to download but not install. I need the corrupt .dll to open the installer and I need the installer to fix the .dll. Seems, one won't work without the other.

I have tried numerous suggestions and fixes to no avail. Some involve getting into the registry or other things that I do not feel comfortable trying.

Fortunately, I can still surf the web, get my email etc. I just can't open any programs or print anything. I'm open to any suggestions that may help.

 

[COLGeek]

You can get Win 10 directly from MS: https://www.microsoft.com/en-us/software-download/windows10

Have you scanned this system for malware?

 

[juydyu98]

I usually Install new Windows from USB, download ISO file from Microsoft and burn it to USB.

View: https://www.youtube.com/watch?v=nbGkPYtXtmA uno online

 

[Gertie1]

You can get Win 10 directly from MS: https://www.microsoft.com/en-us/software-download/windows10

Have you scanned this system fo

You can get Win 10 directly from MS: https://www.microsoft.com/en-us/software-download/windows10

Have you scanned this system for malware?

You can get Win 10 directly from MS: https://www.microsoft.com/en-us/software-download/windows10

Have you scanned this system for malware?

You can get Win 10 directly from MS: https://www.microsoft.com/en-us/software-download/windows10

Have you scanned this system for malware?

Could not access the site you have listed.
Yes, I have run two different malware programs, one took two or more hours to complete.

 

[Gertie1]

I usually Install new Windows from USB, download ISO file from Microsoft and burn it to USB.

View: https://www.youtube.com/watch?v=nbGkPYtXtmA

I tried doing this but evidently, I was missing something. I'll check this out.

 

[COLGeek]

Could not access the site you have listed.
Yes, I have run two different malware programs, one took two or more hours to complete.

You can't access a Microsoft site?

Did the scans identify any threats?

 

[Gertie1]

You can't access a Microsoft site?

Did the scans identify any threats?

No threats were found. I am able to get to MS download page but, all of a sudden something's will not download. I tried the update button and also the media creation tool, neither will download.

 

[rgd1101]

use another working pc

 

[COLGeek]

No threats were found. I am able to get to MS download page but, all of a sudden something's will not download. I tried the update button and also the media creation tool, neither will download.

Are you using an account with admin permissions?

 

[Gertie1]

yes, I am using admin permission.

 

[COLGeek]

yes, I am using admin permission.

And you still can't create Windows installation media (USB drive) with the media creation tool?

When you open the downloaded file from MS, navigate to your downloads folder, right click on it, and run as administrator. Have you tried this?