Question 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

[T3Nat]

Hi Guys,

I'm sorry to bother you today but i need huge help about my problem.Here it is, yesterday while i was playing with my friends on apex legend, the game's texture began to glitch and my pc frooze/crash and reboot in a short time. ( Pc of 4 years )


Now its like that on every game, and its very annoying ( excuse me i'm french so my english is not on point ).

I checked the Windows Event Manager to see the bug check, Kernel Power Bug check Parameter 294 0x10 with this :




WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000010, Error Source Type
Arg2: ffff9b0ec2ace028
Arg3: ffff9b0eb518eaac
Arg4: ffff9b0eb54161a0

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3406

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 3237

Key : Analysis.Init.CPU.mSec
Value: 1405

Key : Analysis.Init.Elapsed.mSec
Value: 24581

Key : Analysis.Memory.CommitPeak.Mb
Value: 80


DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_CODE: 124

BUGCHECK_P1: 10

BUGCHECK_P2: ffff9b0ec2ace028

BUGCHECK_P3: ffff9b0eb518eaac

BUGCHECK_P4: ffff9b0eb54161a0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffb30b11c35388 fffff8074d1b676c : 0000000000000124 0000000000000010 ffff9b0ec2ace028 ffff9b0eb518eaac : nt!KeBugCheckEx
ffffb30b11c35390 fffff8074d1b72c9 : ffff9b0ec729d790 ffff9b0ec729d790 ffff9b0eb518ea80 ffff9b0ec8c68128 : nt!WheaReportHwError+0x3ec
ffffb30b11c35470 fffff8074d1b73e5 : 0000000000000000 0000000000000062 ffff9b0ec729d790 0000000000000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
ffffb30b11c354a0 fffff80751a12671 : 0000000000000000 ffffb30b11c356c0 ffff9b0eb54161a0 ffff9b0eb51f60ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
ffffb30b11c35500 fffff80751a0ba50 : 0000000000000000 ffff9b0eb54161a0 ffff9b0eb541b1a0 0000000000000000 : storport!StorpWheaReportError+0x9d
ffffb30b11c35590 fffff807519f3c94 : fffff80751a38000 0000000000000062 0000000000000000 ffffb30b11c35930 : storport!StorpMarkDeviceFailed+0x358
ffffb30b11c35820 fffff807519ab3bd : 0000000000000100 ffff9b0eb51f6020 0000000000000000 0000000000000000 : storport!StorPortNotification+0x16474
ffffb30b11c358f0 fffff807519ae5b2 : ffff9b0ec1000002 0000000000000000 ffff9b0eb51f6020 0000000000000003 : stornvme!ControllerReset+0x1a1
ffffb30b11c35970 fffff807519ad52f : ffff9b0eb51f6020 ffff9b0eb5416050 ffff9b0ec8a08a90 8000000000002000 : stornvme!NVMeControllerReset+0x10a
ffffb30b11c359a0 fffff80751a09146 : ffff9b0ec8a08a90 ffff9b0eb5416050 ffff9b0eb5415080 ffff9b0eb38b1cb0 : stornvme!NVMeControllerAsyncResetWorker+0x3f
ffffb30b11c359d0 fffff8074ce74835 : ffff9b0ec53a9400 ffff9b0ec53a9400 ffff9b0eb5416050 fffff80766fd6b20 : storport!StorPortWorkItemRoutine+0x46
ffffb30b11c35a00 fffff8074ceb86d5 : ffff9b0eb5402080 ffff9b0eb5402080 fffff8074ce74700 ffff9b0e00000000 : nt!IopProcessWorkItem+0x135
ffffb30b11c35a70 fffff8074cf55a15 : ffff9b0eb5402080 0000000000000080 ffff9b0eb38ba040 000fa4efb59bbfff : nt!ExpWorkerThread+0x105
ffffb30b11c35b10 fffff8074cffeef8 : ffffe581406a9180 ffff9b0eb5402080 fffff8074cf559c0 0000000000000000 : nt!PspSystemThreadStartup+0x55
ffffb30b11c35b60 0000000000000000 : ffffb30b11c36000 ffffb30b11c2f000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x28


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {37af9407-4a3e-0b08-acdd-dadffdc34c3c}

Followup: MachineOwner
---------
:::::::



I immediately saw Genuineintel and disabled all overclock.
I'm on stock now for Ram and Cpu and Gpu my driver are updated.
Reset CMOS too, I've maybe missed a driver but i don't know.

My config :

IntelCore I5 7600k
MotherBoard Asus Z170-A
Corsair Vengeance 3200 Mhz 16 Go DDR4 ( Changed last month )
Nvidia GTX 1060 OC 6 Go Armor
Samsung SSD Nvme 1 To 980 EVO PLUS
COOLER MASTER 750 W
Water Cooling Corsair H60 Hydro Series


This happen only while i'm gaming, i've done stress test like Aida64 Occt, Memtest, Prime95, Intel Core Cpu support, all sort of thing but my hardware kinda pass all the test without problems or errors.
My temp are not going more than 60/70 ° in extrem stress test.

I'm lost and this is my only pc, if someone with the same issues managed to solved it is here it would be cool ^^.

Thanks in advance.

T3Nat

 

[T3Nat]

I am on my phone right now but what did occt report about the power supply?
It is the only thing that you haven't tested.
Pretty good chance it is not a Windows problem, it passes all the other tests though.

Drivers actually are missing in the device manager i'll update all the drivers for good and update the post, a big thanks for you replies 😉 i'll tell you if teh crash occurs again

 

[Colif]

That helps too. 🙂

 

[T3Nat]

That helps too. 🙂

I updated windows and its worse lol bluescreen every 5 minutes

 

[T3Nat]

I can't boot to windows anymore, i get bsod at the desktops every Time

 

[Colif]

I can't boot to windows anymore, i get bsod at the desktops every Time

it was late, I had to go to sleep.

IntelCore I5 7600k
MotherBoard Asus Z170-A
Corsair Vengeance 3200 Mhz 16 Go DDR4 ( Changed last month )
Nvidia GTX 1060 OC 6 Go Armor
Samsung SSD Nvme 1 To 980 EVO PLUS
COOLER MASTER 750 W
Water Cooling Corsair H60 Hydro Series


This happen only while i'm gaming, i've done stress test like Aida64 Occt, Memtest, Prime95, Intel Core Cpu support, all sort of thing but my hardware kinda pass all the test without problems or errors.
My temp are not going more than 60/70 ° in extrem stress test.

what BSOD are you getting? Still same one?

well, we know it probably wasn't the drive. Since you still BSOD now.
I am not sure I should completely discount the other drive...

curious, can you put old nvme back in and see if its any better?

 

[T3Nat]

it was late, I had to go to sleep.




what BSOD are you getting? Still same one?

well, we know it probably wasn't the drive. Since you still BSOD now.
I am not sure I should completely discount the other drive...

curious, can you put old nvme back in and see if its any better?

Always Whea error i put my old hdd and its run fine, i bought an pcie 4.0 adaptor, maybe its the motherboard pcie for nvme indon't know

 

[Colif]

I have not seen one of those just stop working before... very strange. Always a first time.

So it sort of works but crashes in windows.

tempted to get a 2nd opinion... i mean, run off a Ubuntu live USB and see if it has any problems accessing one of them.. don't install it, can run off USB - https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

 

[T3Nat]

I have not seen one of those just stop working before... very strange. Always a first time.

So it sort of works but crashes in windows.

tempted to get a 2nd opinion... i mean, run off a Ubuntu live USB and see if it has any problems accessing one of them.. don't install it, can run off USB - https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

I will try and update if ubuntu crash too

 

[T3Nat]

I have not seen one of those just stop working before... very strange. Always a first time.

So it sort of works but crashes in windows.

tempted to get a 2nd opinion... i mean, run off a Ubuntu live USB and see if it has any problems accessing one of them.. don't install it, can run off USB - https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

Okay update, I've Seen on another french forum that it maybe the mobo ( nvme port ). On ubuntu its crash too, so i will wait tommorow for the pcie 4.0 adaptator and see if the problem stay 😔

 

[T3Nat]

I have not seen one of those just stop working before... very strange. Always a first time.

So it sort of works but crashes in windows.

tempted to get a 2nd opinion... i mean, run off a Ubuntu live USB and see if it has any problems accessing one of them.. don't install it, can run off USB - https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

BIG UPDATE : i've put the new adaptator on the mobo, everything is running fine since 3 hours i will update if any bsod so i'm not closing the topic yet 😉

 

[T3Nat]

Update : No bsod yet, i've played all the day at my computer elden ring + apex and more, i think its fixed.

Solution : Buy nvme adaptator ( PCIE x4 ) and never trust asus, best advices i can give you, i close this topic and wanted to thanks you @Colif for you time and help, big thanks dude hope you have a good day and wish you the best.

 

[Colif]

i will close it.

My last 4 boards have been Asus but I never ran an NVMe on any of them.
You might just have been unlucky.

Have fun