Question 10 different BSODs on year-old laptop (dump included)

[missyp89]

Hi, all,

I bought a laptop this past October, and started having problems with random, varied BSODs in the middle of June. For what it's worth, I believe an automatic firmware update occurred around that time, but I'm not sure if that's the root issue.

I took it to two different techs near me -- both did clean installs of Windows, and one of them even tried giving me a fresh start with Windows 8.1. I still had BSODs before ever installing any software. Everyone is dumbfounded, and Dell wants me to pay them to send me their own clean install thumb drive.

Here's a list of all the BSODs I've caught so far:

• Driver corrupted expool
• Kernel security failure
• Kernel mode heap corruption
• PFN list corrupt
• Page fault in nonpaged area
• Reference by pointer
• Kmode exception not handled (wdf01000.sys)
• DPC watchdog violation
• Memory management (no hardware issues detected with the usual tests)
• IRQL not less or equal to (intelppm.sys)

And here's what I'm running:

• Dell Inspiron 15-3567
• Win10 Home 64-bit, build 18362
• Intel 7th gen i5-7000U @ 2,5 - 2.7 GHz
• Memory: 8GB, DDR4, 2400MHz
• Toshiba 1TB SATA hard drive

Lastly, a minidump from the most recent BSOD (the irql) is here: https://drive.google.com/open?id=15WLHzFCjZ9d_EiEPQ-SJndgtvSH1Nsi6

Any help would be so appreciated. I don't have the funds for a new PC right now.

Thanks so much!
Melissa

 

[hang-the-9]

Outside of just trying clean Windows setups, try different RAM. When the Windows setups were done, did drivers get installed from Dell, including checking for a newer BIOS?

 

[missyp89]

Yeah, all of the drivers and updates came right from the Dell website.

I didn't try the memory.