I've been having an issue over the past few days where I will get 100% packet loss spikes lasting between 1-3 seconds every 5 minutes or so, seemingly randomly. A little information about the situation:
My ISP: Wowway.com
Router: Netgear Nightway r7000
Modem: Aris Surfboard
I am connected to my router via Ethernet so wireless is not the problem here. This problem comes and goes every once in a while, and it usually resolves itself withing a few hours at the shortest to a few days at the longest. I have also tried connecting my laptop directly to the modem and running ping plotter shows the same exact thing. I have tried calling my ISP to see if they could give me any more information about this but the low level tech assistance I was talking to didn't even understand what the issue was. Does anybody have any suggestions as to what I can try or is this an issue with my ISP?
Link to PingPlotter Image: https://ibb.co/wWdh7GK
My ISP: Wowway.com
Router: Netgear Nightway r7000
Modem: Aris Surfboard
I am connected to my router via Ethernet so wireless is not the problem here. This problem comes and goes every once in a while, and it usually resolves itself withing a few hours at the shortest to a few days at the longest. I have also tried connecting my laptop directly to the modem and running ping plotter shows the same exact thing. I have tried calling my ISP to see if they could give me any more information about this but the low level tech assistance I was talking to didn't even understand what the issue was. Does anybody have any suggestions as to what I can try or is this an issue with my ISP?
Link to PingPlotter Image: https://ibb.co/wWdh7GK