Archived from groups: alt.sys.pc-clone.dell (
More info?)
"S.Lewis" <stew1960@mail.com> wrote:
>"Ogden Johnson III" <oj3usmc@yahoo.com> wrote
>> "Edward J. Neth" <ejn63@netscape.com> wrote:
>> >"HH" <hahunt42@hotmail.com> wrote
>>>>Never heard of any such rebate. You can return the PC for any reason within
>>>>30 days, though.
>>>That used to be true - now it's 21 days.
>> Y'all are talking returns, versus the OP's query about a price
>> protection rebate. Quoting from the first entry in the Dell Talk
>> "Community Forum"'s Customer Care - Credit and Return section,
>> shows that Edward Neth is right on the *return* request, it is 21
>> days after invoice, but the courtesy price protection scheme
>> remains at 30 days from the invoice date. This 30 days agrees
>> with Joe_Tide's quote from another section of Dell Talk, which
>> gives more details on exactly what qualifies for price
>> protection, computer configuration-wise.
><snip>
>The suggested system return/exchange policy change from 30 days to 21 I
>consider to be no small matter, as that has been a fundamental part of what
>Dell has offered for quite some time.
>
>That's a significant shift and reduction that anyone considering a purchase
>should be aware of.
I fully agree, Stew, which is why I printed the return portion of
that capture from Dell's site, as well as the price protection
policy that was the original poster's question.
Which brings up a third thought I had last night regarding the
OP's post and didn't make specific in my followup. Rather than
emailing, the OP should go to the link I provided and print that
section out himself. And, if he can find the source of the
quoted material Joe_Tide posted, he should print that out. With
those in hand, and if I were him, I would first check the exact
configuration/components of *my* machine versus the lower priced
one he found, as outlined in the Joe_Tide extract. Should his
situation meet the requirements - systems match and the price
difference is greater than $50, I would *call* Dell Sales,
invoice and those policy extracts at hand, as well as the
printouts of the lower priced system and my notes on the
comparison I made; rather than emailing them. When the sales rep
figures out you have done your homework, and have chapter and
verse on every item at hand, he/she very likely will not put the
OP through much hassle, other than to confirm the figures the OP
has already checked out nine ways from Sunday, before processing
the rebate.
--
OJ III
[Email sent to Yahoo address is burned before reading.
Lower and crunch the sig and you'll net me at comcast.]
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