Alright, I've been pretty thorough with my troubleshooting but ultimately I am completely lost.
The issue:
What I have tried:
Weird things that happen:
Only reason I am asking this forum rather than just going and buying a different sound system is because the exact same issue happened with both the Logitech Z906 as well as the Acoustic Audio AA5400 (aka I DID think it was just a faulty system but now thats less likely)
Please someone help me. I just want to have surround sound.
System specs:
AMD ryzen 7 5800x
AMD rx 6700xt
32 Gb Ram
X570 Aorus Elite
The issue:
- I cannot get 5.1 surround sound to run properly on my computer, my girlfriends computer, or my brothers computer. At first I tried Acoustic Audio by Goldwood Bluetooth 5.1 Surround Sound System AA5400 but thought it was just cheap so i switched over to Logitech Z906, which appears to be the gold standard for mid range reliability.
- When testing through windows configuration, I click test and only sound comes from the front two speakers and not from the rear or center/sub.
What I have tried:
- I have verified that all ports are plugged in properly (I am using the 3 prong 3.5mm jack).
- I have gone through windows and selected the configure button and selected 5.1 surround sound.
- I have tried adding the enhancement options, "speaker fill, room setting", and switching to 24 bit 96000hz.
- I have updated/rolled back my sound card drivers. I am using Realtek audio and I have read there are some issues with it. I even have gone as far as rebuilding my entire computer with a fresh install of Windows 10.
- I have verified that they speakers are all wired correctly by using the onboard testing system that comes with the Z906 -- sound comes through all speakers individually during this test.
- I have factory reset the speaker system.
- I have verified my hardware is compatible (see system specs below).
Weird things that happen:
- The Z906 has 4 effect settings: 3d, 4.1, 2.1 and then "no effect" -- When on the effects "3d, 4.1, or 2.1" sound only comes through front speakers. When on "no effect" sound comes through front speaakers, center, sub, and rear left. However, rear left and center are swapped. (how the <Mod Edit> does that even happen?!?!? they are on two completely different channels!)
- When I switch to have it play in stereo, sound comes through all 6 speakers. However, the sound is drastically quieter in the rear two speakers.
Only reason I am asking this forum rather than just going and buying a different sound system is because the exact same issue happened with both the Logitech Z906 as well as the Acoustic Audio AA5400 (aka I DID think it was just a faulty system but now thats less likely)
Please someone help me. I just want to have surround sound.
System specs:
AMD ryzen 7 5800x
AMD rx 6700xt
32 Gb Ram
X570 Aorus Elite
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