Discussion 6800 XT stuttering problems

[PauloSilva93]

HI,this is not my first time posting,in fact i have this setup for two years now, and ever since i can remember i experience this weird stuttering problem in EVERY GAME I PLAY!!!
It manifests as a big frametime spike that freezes the screen for a split second, feeling like a "hiccup"during gameplay. 95% of the time everything is smooth and then bam: the big stutter happens, returning then to the smooth gameplay until the next stutter,almost in a cyclical pattern. I am not sure if i am just too sensitive or not but this hiccup totally breaks the immersion and its very annoying.

So here i am asking your help once more to identify the root cause of this stuttering so that i can fully enjoy my gaming pc. Thank you

SPECS:
CPU- ryzen 5 5600
MOBO- msi b550 gaming edge wifi (BIos version: American Megatrends International,LLC.1.F0,11/10/2023)
RAM- crucial ballistix 2x8 GB 3600Mhz.
GPU- xfx merc 319 6800 XT
PSU- corsair rm850x 2021, 850 W
CPU Cooler- arctic liquid freezer II 280 argb
Case- Phanteks eclipse p500a
Monitor- LG 27gn800-b


i have already clean installed windows and updated mobo bios, with cmos reset, the issue still maintains before and after

i am using PBO2 with -30 tics on all 6 cores with a max cpu boost of 200mhz ( i have done plenty corecycler runs and other stress and stability tests and all passed, so i am pretty sure i am stable, the single only test that i had issues was occt on extreme preset mode) before using pbo2 i still had stuttters; boost frequency now goes up to 4600Mhz

I also undervolted and overclocked my gpu, before this i also had the stutters., here are the settings:

https://imgur.com/a/y3GhAh1

i also have videos demosntrating the problem, if it it can help you better understand the issue. it's when the big framtime spikes happen in the graph on the left side of the video;

The witcher 3 video, it crashed on the first attempt to record, which meant i was not stable, so the the video i captured of w3 is in default gpu settings, and like i expected the issue still persists.

I am using capframex to monitor my stats:

the games i play are all unreal engine 4 ( jump force/one piece pirate warrios 4/etc)

If you need more information, do ask.

Thank you for your help

 

[boju]

What's your drive configuration for OS and games and how full? Ssd with OS on it should have at least 100GB free but that's if pagefile is restricted.

Couple things to try / meddle with. Pagefile, try set initial 1gb and 2gb max. Windows self managed pagefile can grow quite a bit overtime, might help.

The other thing may be smart access memory (SAM aka ReBar) related, can disable in Adrenaline and Bios. Reboot Windows if you disable only in Adrenaline.

 

[PauloSilva93]

What's your drive configuration for OS and games and how full? Ssd with OS on it should have at least 100GB free but that's if pagefile is restricted.

Couple things to try / meddle with. Pagefile, try set initial 1gb and 2gb max. Windows self managed pagefile can grow quite a bit overtime, might help.

The other thing may be smart access memory (SAM aka ReBar) related, can disable in Adrenaline and Bios. Reboot Windows if you disable only in Adrenaline.

i am on windows 11, my ssd is about half full, it has around 600 gb of open space. i'm going to try those and report back . games are in the same drive as OS, again a kioxia exceria 1G nvme ssd

won´t i lose considerable performance if i disable samrt access memory? i am starting to doubt amd products...

thanks for the help

 

[boju]

Sam should benefit most of the time but some have experienced stutters with it. Depends on the game i guess, Amd chipset driver (latest from Amd.com - search your chipset ie b550 chipset driver, and you'll see the listing), and graphics driver / Bios firmware etc. Won't lose much if it is the cause.

 

[PauloSilva93]

Sam should benefit most of the time but some have experienced stutters with it. Depends on the game i guess, Amd chipset driver (latest from Amd.com - search your chipset ie b550 chipset driver, and you'll see the listing), and graphics driver / Bios firmware etc. Won't lose much if it is the cause.

sorry i didn´t get the last part, english isn´t my main language. what about amd chipset\graphics\bios firmware, do you want me to update them? i am already up to date, at least thats what adrenaline software says

 

[PauloSilva93]

hi, just reporting back that disabling sam didn´t work( on bios and adrenaline software), i still have those pesky stutters, where the screen freezes. any thoughts?

 

[boju]

Those were just a few suggestions to try if sam or something else hardware wise may be causing issues.

hi, just reporting back that disabling sam didn´t work( on bios and adrenaline software), i still have those pesky stutters, where the screen freezes. any thoughts?

Check task manager like i suggested here, they found a process that was consuming cpu. Maybe you can find something.

https://forums.tomshardware.com/thr...0-minutes-in-all-games.3847311/#post-23283808

 

[The Historical Fidelity]

hi, just reporting back that disabling sam didn´t work( on bios and adrenaline software), i still have those pesky stutters, where the screen freezes. any thoughts?

Yes turn off TPM. It’s been known to cause stuttering performance with Ryzen 5th gen.

 

[PauloSilva93]

Yes turn off TPM. It’s been known to cause stuttering performance with Ryzen 5th gen.

but wasn´t that fixed with the bios update? also is it safe?

 

[Nacho19]

Hello, I just made a post with the same problem except that unlike you I have an rx 5700 xt and a ryzen 5 5600g, is it safe to disable the TPM using Windows 11? I don't know what else to try, but I understand that this is necessary for Windows, right?

 

[The Historical Fidelity]

but wasn´t that fixed with the bios update? also is it safe?

Supposedly it was but your symptoms sound like the TPM related issues people were complaining about a couple years ago. As far as turning TPM off, that depends on if you have used bitlocker and/or windows 11’s encryption feature or not.

 

[DS426]

Adrenaline doesn't tell you if chipset drivers are up to date. You can find them here:

https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/b550.html

You're running a legit copy of Windows 11? Nothing like Tiny 11 or such?

Have you ran memory test using memtest? RAM module problems can cause all sorts of weird errors.

 

[PauloSilva93]

Adrenaline doesn't tell you if chipset drivers are up to date. You can find them here:

https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/b550.html

You're running a legit copy of Windows 11? Nothing like Tiny 11 or such?

Have you ran memory test using memtest? RAM module problems can cause all sorts of weird errors.

i think its legit, i bought the key from one of those key sellers online. is there an issue?
i haven´t run memtest yet. I have some hwinfo64 logs of gameplay, do you think that would be helpful? i don´t know how to interpret them

 

[DS426]

Kind of gray market but if the key activates Windows and you grabbed the installation files from an official source, i.e. Microsoft, that should be fine.

I'm not really up on hwinfo64. AMD Adrenaline actually captures microstutter now natively (I have the Adrenaline metrics overlay enabled with that showing in real-time, though logs are key for 3rd parties to look at), which might be of value to XFX as I segway onto that: you might open a support case with XFX to see what logs they want to collect, troubleshooting steps, etc.

Did you buy that GPU new? And don't forget the chipset drivers -- could you confirm on whether you installed the latest ones or not?

Lastly, MSI is showing the latest BIOS for your motherboard as dated on 2024-03-22 while yours is showing as I believe 2023-10-11:
https://us.msi.com/Motherboard/MPG-B550-GAMING-EDGE-WIFI/support

 

[kerberos_20]

Sam should benefit most of the time but some have experienced stutters with it.

on dx12 should be no issues, there are some reported stuttering with DX11 games, but that can be solved with turning off dxnavi for dx11, forcing shader cache to be always enabled instead of "amd optimised" also helps

 

[PauloSilva93]

thanks for the reply, i am still kinda of a noob at this, wuold you mind giving me an action plan? as to how should i proceed narrowing down the solution.

 

[PauloSilva93]

hi again, just here to update on the situation, i reverted the uv/oc and the stuttering went away for the most part. Might that be the culprit? i am no longer getting those cyclical hiccups, and now they are very sporadic, and i hardly notice them. is that normal?

thank you so much for the helpful inputs

 

[DS426]

Thank you for the update. UV/OC can certainly exacerbate any underlying hardware or software problems. Is this a new or used GPU, by the way?

Let us know if (when) you find out at some point what finally resolves the stuttering completely.

 

[Therealhandyman1957]

You might also try running Latencymon while gaming to see if your stuttering is correlating with something in your system.

 

[PauloSilva93]

Thank you for the update. UV/OC can certainly exacerbate any underlying hardware or software problems. Is this a new or used GPU, by the way?

Let us know if (when) you find out at some point what finally resolves the stuttering completely.

hi, sorry for the long time not responding, but here is an update on the current situation. I found an UV+OC profile that was stutter free in a couple of games (jump force and Witcher 3 new gen, in one particular game i still have the ocasional hitch, but that game i have no uv+oc profile. could that be the culprit? the thing is is that my uv+oc profile ramps my fans to the wazoo (around 2200 but can even reach 3000s), is that okay? under full load the hotspot mangaes to hover around the 90º C... i am kind of worried xD

 

[kerberos_20]

hi, sorry for the long time not responding, but here is an update on the current situation. I found an UV+OC profile that was stutter free in a couple of games (jump force and Witcher 3 new gen, in one particular game i still have the ocasional hitch, but that game i have no uv+oc profile. could that be the culprit? the thing is is that my uv+oc profile ramps my fans to the wazoo (around 2200 but can even reach 3000s), is that okay? under full load the hotspot mangaes to hover around the 90º C... i am kind of worried xD

your gpu will need to repaste

 

[PauloSilva93]

your gpu will need to repaste

reall?, i read people say its normal. it was mostly around the high 80s, i was just being careful

 

[PauloSilva93]

Hi i am now confused and don´t know where to go from here, can someone help me by giving a "game plan" and start from the beggining? how should i start narrowing down the cause of the stuttering.

it happens across several games very different from eachother ,locked 60 fps games like one piece pirate warriors 4/jump force/naruto ultimate ninja storm 4 and witcher 3 new gen dx12

i reverted all undervolts to stock, the only thing i left was my pbo2 settings since the stuttering happened even before that, so i think its okay. only left enhanced sync and freesync activated in amd software and also smart access memory and virtual super resolution for naruto storm 4 and jump force.

I have a recent freshly installed copy of windows 11;

I have steam open, capframex and rivatuner statistics and windows defender on

my bios and chipset drivers are not updated(to the utmost recent version), and my gpu is one update behind now;

i think i am having stutters as i see them on the frametime graph as spikes, it feels like hiccup in the display but when i use amd overlay the frametime graph is harder to follow those spikes, so maybe they aren´t stutters, idon´t know..

Yesterday i tried for a few minutes to game without rtss and capframe x, only using amd overlay and i didn't notice or feel those stutters i think, again i don´t know how to explain it better.

i would be so glad if someone could give as i said earlier, a sort guide to progressively wind down the cause of the stutters.

thank you