it had been working fine but a couple of weeks ago they mentioned to me that on the windows start up screen. it would hang for about 5 minutes and eventually get into windows and be ok.. i had told them to check start up programs and they sent me a screen shot.. they had avast antivirus.. and bittorrent and only a couple other programs in there. i know bittorrent can take up memory at start up but i dont think minutes.. i am still waiting to hear back if they loaded any programs a couple weeks ago or so.... since it had been working fine.. any other ideas???