BEWARE OF RAZER (and RAZER KEYBOARDS SPECIFICALLY)
I had 2 units with build quality issues and the worst customer support experience I have ever had:
I bought my keyboard directly from Razer (which I thought would help with support if it was needed)
May 8, I ordered the keyboard from the Razer store.
It came to me with the backlit key feature defective. I immediately contacted support expecting a replacement to be shipped. I had to first take photos and send them in, wait several days, and then be told I need to return it and wait 2 weeks for the replacement. I was very unhappy but did just that.
What I got back on July 2 (nearly 2 months after placing my order) was a dirty unit, in a bent and torn box, completely missing the left shift key. I thought this was a screw up of epic proportions, but I was sure Razer would correct this very quickly. Well, after relaying the story I was told to send pictures of the missing key!!!! Are you serious? You don’t believe me when I say it is missing a key? Or even worse, you are trying to determine from the photo if you can send a new key and have my insert it. Forget the fact I ordered a new keyboard and have now been sent a used one.
And finally I did get the email confirmation that they are going to send a key that I can hopefully just pop in, and that I can just clean the keyboard??? lol – I could not make this up.
ps – they keyboard itself is decent if you get a new and working one. BUT IF YOU DON’T, YOU CAN ONLY CONTACT RAZER SUPPORT THROUGH EMAIL WHICH TAKES 2-3 DAYS TO GET A RESPONSE AND AS EVIDENCED ABOVE, THEY ONLY TAKE THE BARE MINIMUM STEPS TO GET YOUR PRODUCT FUNCTIONING.