Question Acer Nitro 5 AN515-54 BSOD - unexpected_store_exception AND critical process died

Jan 18, 2021
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I Bought a Acer Nitro 5 AN515-54 about 6 month ago,
since i bought it it crash randomly with these messages:
unexpected_store_exception,
critical process died,
there is also some others but vary rarely happens.
unexpected_store_exception happens more then others.

specs:
OS : Windows 10 , Enterprise
2x 8GB DDR4 Ram
1TB Micron M.2 SSD
GPU: GTX 1660 TI 6GB
CPU:Intel Core i7-9750H
No AntiVirus


I updated the Drives to the latest versions but dose not work,
also tried with drives from https://www.acer.com/ac/en/US/content/support-product/7964?b=1
also tried fresh install windows without latest drivers , also did not work.
checked the M.2 And Ram health with software and thay are all fine,
tried older version of windows 10 too,
event viewer says The previous system shutdown at XX:XX:XX PM on X/‎XX/‎XXXX was unexpected.
also tried SFC /scannow and dism
updated the bios
turned off the fast startup.

also windows dose not create a minidump.
but somehow 2 times it generate the mini dump and i will attach them here
https://drive.google.com/file/d/1svV0qrW2Se8TIqPrWnkr-O3xFCcfLE7_/view?usp=sharing

the crashes happen completely random and sometimes when im gaming and sometimes when im browsing in web.
sometimes before crash all the programs and windows explorer stop responding and after a few seconds ,it crashes and Sometimes it just crash and pop's up The BSOD Screen with a noise

i just found an option called "fast boot" enabled on bios , can this cause the issue?
help me find the problem.
thank you
 

Colif

Win 10 Master
Moderator
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  • copy that file to documents
  • upload the copy from documents to a file sharing web site,
  • and share the link in your thread so we can help fix the problem
 
Reactions: 4lirezxa
Jan 18, 2021
12
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10
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Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  • copy that file to documents
  • upload the copy from documents to a file sharing web site,
  • and share the link in your thread so we can help fix the problem
already did that and the minidump are here:
https://drive.google.com/file/d/1svV0qrW2Se8TIqPrWnkr-O3xFCcfLE7_/view?usp=sharing
 

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/mz5qokju/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:123120-8734-01.dmp (Dec 31 2020 - 12:44:59)
Bugcheck:CRITICAL_PROCESS_DIED (EF)
Probably caused by:memory_corruption (Process: csrss.exe)
Uptime:0 Day(s), 0 Hour(s), 59 Min(s), and 13 Sec(s)

File information:111320-8406-01.dmp (Nov 13 2020 - 20:39:14)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:memory_corruption (Process: System)
Uptime:3 Day(s), 0 Hour(s), 27 Min(s), and 17 Sec(s)

File information:100220-7328-01.dmp (Oct 2 2020 - 18:52:36)
Bugcheck:UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:hardware_disk (Process: MemCompression)
Uptime:1 Day(s), 6 Hour(s), 45 Min(s), and 08 Sec(s)

File information:MEMORY.DMP (Nov 13 2020 - 20:39:14)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:memory_corruption (Process: System)
Uptime:3 Day(s), 0 Hour(s), 27 Min(s), and 17 Sec(s)
Possible system page: https://www.acer.com/ac/en/US/content/support-product/7964?b=1
There is a BIOS update available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
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Colif

Win 10 Master
Moderator
Both page faults are caused by a USB device not working. Below is in reverse order, things at bottom happened first. Just read the descriptions at end of each line.
Looks like it tries to use a USB device but marks it as failed

STACK_TEXT:
ffffb8888d66d0f8 fffff8061f286729 : 0000000000000050 ffffe101bb866c68 0000000000000000 ffffb8888d66d3a0 : nt!KeBugCheckEx
ffffb8888d66d100 fffff8061f0eeb80 : 0000000000000000 0000000000000000 ffffb8888d66d420 0000000000000000 : nt!MiSystemFault+0x13faf9
ffffb8888d66d200 fffff8061f20205e : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!MmAccessFault+0x400
ffffb8888d66d3a0 fffff80624f4c8db : ffffe101a2ce80d0 ffffb8888d66d5d1 ffffe101b8a45140 ffffe101ab9ee720 : nt!KiPageFault+0x35e
ffffb8888d66d530 fffff80624f4cffc : 0000000000000000 ffffe101ab9ee720 ffffe101ab9ee720 ffffe1018dbdb3e0 : UsbHub3!WER_StoreDeviceContext+0x143
ffffb8888d66d560 fffff80624f40eb9 : 0000000000000000 0000000000000001 fffff80624f24760 0000000000000000 : UsbHub3!WER_CreateReport+0x57c
ffffb8888d66d630 fffff80624f29a09 : ffffe1018dbdb3e0 ffffe101b83f2520 00000000000003e8 0000000000000000 : UsbHub3!HUBMISC_CreateWerReport+0x179
ffffb8888d66d6d0 fffff80624f30de0 : 0000000000000004 ffffb8888d66d888 0000000000000fed ffffb8888d66d890 : UsbHub3!HUBPDO_ReportDeviceFailure+0x209
ffffb8888d66d810 fffff80624f1a737 : 0000000000000fed fffff80624f1a596 00000000000011cf fffff80624f35a07 : UsbHub3!HUBDSM_MarkingUnknownDeviceAsFailed+0x10
ffffb8888d66d840 fffff80624f1bafe : fffff80600000fa0 0000000000000fed ffffb88800000fa0 fffff80624f76b80 : UsbHub3!HUBSM_ExecuteEntryFunctionsAndPushPopStateMachinesForCurrentState+0x87
ffffb8888d66d8e0 fffff80624f1af59 : 0000000000000fed 0000000000000f00 0000ed3b00000fa0 fffff80624f76b01 : UsbHub3!HUBSM_RunStateMachine+0x5f2
ffffb8888d66d960 fffff80623a4a770 : ffffe101a5415910 fffff80624f1ae00 ffffe1018db42de0 fffff80624f1aeb0 : UsbHub3!HUBSM_EvtSmWorkItem+0xa9
What USB devices do you have?

Unexpected store exception. The Store in question is used by Windows to track where items are in Virtual memory. Virtual memory is the page file which is on C drive. I would do a chkdsk scan on the ssd.

critical process died, Well, it did. CSRSS.exe is the Client server, its where your user runs. If it crashes, you can't use PC and windows crashes. I don't know why it crashed. might relate to the other 2,
 
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Jan 18, 2021
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Both page faults are caused by a USB device not working. Below is in reverse order, things at bottom happened first. Just read the descriptions at end of each line.
Looks like it tries to use a USB device but marks it as failed



What USB devices do you have?

Unexpected store exception. The Store in question is used by Windows to track where items are in Virtual memory. Virtual memory is the page file which is on C drive. I would do a chkdsk scan on the ssd.

critical process died, Well, it did. CSRSS.exe is the Client server, its where your user runs. If it crashes, you can't use PC and windows crashes. I don't know why it crashed. might relate to the other 2,
only a mouse (a4tech x7 spider)

i used a USB stick to install the windows but i don't think that is the issue.
already tried chkdsk and its all fine with no issue.

C:\Windows\system32>chkdsk
The type of the file system is NTFS.

WARNING! /F parameter not specified.
Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...
486656 file records processed.
File verification completed.
Phase duration (File record verification): 10.01 seconds.
13419 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.81 milliseconds.

Stage 2: Examining file name linkage ...
1219 reparse records processed.
697156 index entries processed.
Index verification completed.
Phase duration (Index verification): 19.89 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 1.54 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.40 milliseconds.
1219 reparse records processed.
Phase duration (Reparse point and Object ID verification): 12.13 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 126.46 milliseconds.
105251 data files processed.
Phase duration (Data attribute verification): 2.64 milliseconds.
CHKDSK is verifying Usn Journal...
35194520 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 303.13 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

104857599 KB total disk space.
68454644 KB in 255304 files.
277736 KB in 105252 indexes.
0 KB in bad sectors.
595359 KB in use by the system.
65536 KB occupied by the log file.
35529860 KB available on disk.

4096 bytes in each allocation unit.
26214399 total allocation units on disk.
8882465 allocation units available on disk.
Total duration: 31.92 seconds (31922 ms).
 

Colif

Win 10 Master
Moderator
Reactions: 4lirezxa
Jan 18, 2021
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http://x7.a4tech.com/product.aspx?id=74#2 some of their mice have drivers, looks like this one just uses standard windows drivers.

can you run this for me, it will show me extra info besides the dump files. It creates a zip file, if you can upload that to a file sharing website, i will have a look. https://www.sysnative.com/forums/pages/bsodcollectionapp/
Just to confirm what is using that driver
i put the program in Documents Folder and Double Click it but a window popup and close immediately and nothing happens.
i searched the program name in windows start menu and the program popup and when i click it from here it starts and a CMD Shows.
but no zip file created just a folder in /Documents named SysnativeFileCollectionApp .
i zipped this folder manually and upload it.
https://drive.google.com/file/d/17oSa5_wr9eTelGLicPjUAj33r_2iUniY/view?usp=sharing
 
Last edited:

Colif

Win 10 Master
Moderator
i forgot USB is one thing I can't really see on this report... it just shows the root device

Windows update has been failing constantly on your PC for the last 4 months now. Started 15th Oct. So your on 20H1, do they release 2 versions of Enterprise each year? Might want to run Windows update troubleshooter as almost every day your PC checks and fails to update itself.
 
Reactions: 4lirezxa
Jan 18, 2021
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i forgot USB is one thing I can't really see on this report... it just shows the root device

Windows update has been failing constantly on your PC for the last 4 months now. Started 15th Oct. So your on 20H1, do they release 2 versions of Enterprise each year? Might want to run Windows update troubleshooter as almost every day your PC checks and fails to update itself.
i dont know , here is the error windows gave me:
"Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x8007000d)"
it fails at 100% installation.

how can i give u the information you need about USBs?
 
Jan 18, 2021
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here are a few suggestions for that error - https://appuals.com/fix-windows-10-update-error-0x8007000d/

run this, it should show you what USB devices are attached in system - https://www.nirsoft.net/utils/usb_devices_view.html
perhaps take a screenshot and upload it to an image sharing website and show link here.
i Tried method #2 and #3
#2 gave me some errors that i include in the zip file below.
and #3 did not found any issue.
https://drive.google.com/file/d/1aVzpaSNldzGEnv3FbwrRoCgCOJ8oQE99/view?usp=sharing
also i runned the Restoro Program and zipped some files from the issues it found.
 

Colif

Win 10 Master
Moderator
its supposed to come with Windows Home. You would be better off with that version as at least i know how to update it, enterprise is meant to be supported by other people. Its not updated the same way. the problems might be because enterprise doesn't have same drivers as home/pro have access to.

i guess program shows any that were attached at any time. i had thought you might have forgotten it was there, people often do.
 
Jan 18, 2021
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its supposed to come with Windows Home. You would be better off with that version as at least i know how to update it, enterprise is meant to be supported by other people. Its not updated the same way. the problems might be because enterprise doesn't have same drivers as home/pro have access to.

i guess program shows any that were attached at any time. i had thought you might have forgotten it was there, people often do.
i just update my windows manually with iso file.

im on 20H2(OS Build 19042.746) now.

here is another guy who has the same problem with windows 10 Home,
Do you suggest to change my Windows to Home/Pro Version yet?
 

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