Question Acer - XB323QK Artifacting In Games Only

[Goku92]

Hey all,

I have an Acer - XB323QK 4k gaming monitor which is less than 12 months old.
About 3 months ago I noticed some artifacting (large discoloured green squares) appearing in games, it progressively got more persistent.
Originally I thought it was the GPU but upon testing the GPU and also testing on a separate monitor with new cables and a separate PC, I managed to isolate the issue to my Acer monitor.
I sent it back to the place I bought it from and they 'tested' it for 6 weeks only to return the monitor to me saying they will not action the warranty because they can't replicate the fault.
I proceeded to buy even a new set of DP and power cables to test and it is happening worse than ever...
I am extremely frustrated with this outcome and I do not know what else to do... I can't seem to find anything like my situation on the internet so here I am posting it first hand.
I have video evidence but as I am unsure how to upload videos I have uploaded screenshots of the 'artifacting' here:

https://imgur.com/a/ms89wLV

View: https://imgur.com/a/ms89wLV
&

https://imgur.com/a/yzVTvlJ

View: https://imgur.com/a/yzVTvlJ


I thoroughly appreciate you reading this far, any advice or knowledge on this would be amazing.

Thank you

 

[Lutfij]

Welcome to the forums, newcomer!

If I were you, I'd try and submit videos as well as audio of the issue on your panel, if you've verified that the issue is indeed on the panel itself and not your other hardware in your system. If you want to attach videos, you upload them to the same site you hosted your images on, then pass on the URL for the videos here.

Ming sharing the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

 

[Goku92]

Thanks, apologies for the lack of info.

here are the videos, so to clarify this is on my PC with 3080 GPU (new cables):

https://imgur.com/a/h8fa6KO

View: https://imgur.com/a/h8fa6KO

https://imgur.com/a/UwjKXQW

View: https://imgur.com/a/UwjKXQW


These videos are on a separate card 2080 (other new cables):

https://imgur.com/a/IVzC6HR

View: https://imgur.com/a/IVzC6HR

https://imgur.com/a/1tSq4L1

View: https://imgur.com/a/1tSq4L1


CPU: Intel i9 12900
CPU cooler: Corsair ICUE h100i liquid CPU cooler
Motherboard: Gigabyte z690 aero
Ram: 32gb DDR5
SSD/HDD: 2tb samsung 980 pro
GPU: gigabyte geforce rtx 3080 Ti 12gb
PSU: silverstone 800w
Chassis: lian li mini
OS: windows 11
Monitor: Acer - XB323QK 4k gaming monitor

 

[mihen]

Have you tried turning off Dlss, updating your drivers, and using a different port on both the GPU and monitor?

 

[Goku92]

Yes I’ve tried all of those and it’s still happening.

 

[mihen]

It doesn't look like a panel issue if you are only seeing it in games. It's maybe a firmware update for the monitor, or different settings for the monitor.
I guess the next thing to try is updating the monitors firmware, turning on vsync rather than gsync, adjusting the monitor refresh rate and using 8-bit rather than 10-bit